Designing dialogue - an intro to voice design

B6031b692931f4f7b7a6a8370316daf7?s=47 bensauer
September 08, 2017

Designing dialogue - an intro to voice design

With the rise of voice assistants, designers will now have to start thinking about voice as a new canvas. In this talk, Ben outlines the potential future of voice, the design process, and how to test ideas using the Wizard of Oz method.

B6031b692931f4f7b7a6a8370316daf7?s=128

bensauer

September 08, 2017
Tweet

Transcript

  1. DESIGNING DIALOGUE: 
 AN INTRO TO VOICE DESIGN @bensauer MOBX

    BERLIN, SEP 2017
  2. ARISTOTLE There is only one condition in which we can

    imagine managers not needing subordinates, and masters not needing slaves. This condition would be that each instrument could do its own work, at the word of command or by intelligent anticipation. @bensauer
  3. None
  4. Curious Rituals produced by The Near Future Laboratory

  5. None
  6. Curious Rituals produced by The Near Future Laboratory

  7. None
  8. • Limited shared vocabulary • Poor skills / co-ordination •

    No capacity to learn • Never sure job will get done • Turns you into the a$$h0le Using VUI is a bit like dealing with Manuel…
  9. Our true calling is to make 
 the system fail

    gracefully.
  10. WHERE ARE 
 VOICE ASSISTANTS GOING?

  11. We’re facing a future where our home devices may talk

    by default. @bensauer
  12. ELLIE, 7 "Speaking to Alexa's a bit like a Jedi

    Mind Trick, isn't it Daddy? 
 
 Tell her what to do, she repeats it, then does it." @bensauer
  13. @bensauer @bensauer VOICE ASSISTANT MODELS SIRI: ‘FAMILIAR’ ALEXA: ‘THING’ http://www.dfki.de/LAMDa/2013/accepted/13_ApplinFischer.pdf

  14. UBIQUITOUS COMPUTING “Invisible, everywhere computing that does not live on

    a personal device of any sort, but is in the woodwork everywhere.”
  15. None
  16. UBIQUITOUS COMPUTING • Multi-modal • Voice-first; speaks human • Ever-present

    • Get your attention back
  17. Most voice UI today is 
 ‘command and control’. @bensauer

  18. GUI vs. VUI

  19. VUI is deceptively limited. @bensauer

  20. @bensauer VUI USE MAY BE U-SHAPED @bensauer AWESOME SUCKS 10

    100 ∞ USE CASES
  21. Recall over recognition.

  22. None
  23. The first expression 
 is the goal.

  24. GUI VUI THE USER JOURNEY

  25. The context of use 
 is everything.

  26. DESIGN PROCESS

  27. The heart of VUI is great writing. @bensauer

  28. @bensauer 0. DOES THE CONTEXT WORK? hands eyes mouth ears

  29. @bensauer 0. CONTEXT 1. DEFINE YOUR PERSONA

  30. @bensauer 0. CONTEXT 1. PERSONA 2. WRITE SAMPLE DIALOGUE

  31. @bensauer 0. CONTEXT 2. SAMPLE DIALOGUE 1. PERSONA 3. WIZARD

    OF OZ TESTING ‘Say Wizard’ Demo time!
  32. @bensauer 0. CONTEXT 2. SAMPLE DIALOGUE 3. TESTING 1. PERSONA

    4. DIALOGUE FLOW Intent Location Check Recover Confirm booking Time Check Recover Confirm Location
  33. @bensauer 0. CONTEXT 2. SAMPLE DIALOGUE 3. TESTING 4. FLOW

    1. PERSONA 5. BUILD AND TEST
  34. VUI PRINCIPLES

  35. Always be capturing.

  36. Postel’s Law Be conservative in what you send, be liberal

    in what you accept. @bensauer
  37. I’d really like to visit Schmedeswurtherwesterdeich. @bensauer USER: In Germany?

    ALEXA:
  38. Design for mundane realities.

  39. Pair Bluetooth!!!! @bensauer HEAVILY ACCENTED USER FOR THE 3RD TIME:

    I’m really sorry, I still don’t understand. Can I suggest using the Alexa app instead? ALEXA:
  40. Considerate confirmation.

  41. Did you mean Odeon, Brighton? @bensauer SYSTEM HAS 50% CONFIDENCE:

    When would you like to go to 
 the Odeon Brighton? IMPLICIT: <Lights switch on> NONE:
  42. There are no errors in human conversation.

  43. Human, but not *too* human.

  44. None
  45. RESOURCES • Cathy Pearl’s VUI book • Wizard of Oz

    Testing:
 https://chatbotsmagazine.com/stfu-test-your- voice-app-idea-in-less-than-an- hour-2638cdff2503 • Say Wizard:
 https://github.com/bensauer/saywizard
  46. MARC WEISER “The most profound technologies are those that disappear.

    They weave themselves into the fabric of everyday life until they are indistinguishable from it.” @bensauer
  47. I’m @bensauer. “AUDIENCE. thanks for listening.” Read more of my

    nonsense at: http://slapdashery.org