Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018

Whether you’re building or commissioning voice apps, come about how to maximise your chances of success with minimal effort, using the Wizard of Oz method.

Transcript

1. FAIL FAST, FAIL CHEAP:
   MAKING VOICE APPS THE
   GUERRILLA WAY
   @bensauer
   SMART VOICE SUMMIT, PARIS, JAN 2018
   

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2. © Clearleft 2018 2
   

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3. LET’S BEGIN 

   WITH A STORY…
   

   ONE YOU THINK 

   YOU KNOW…
   

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22. WHAT’S THE LESSON?
    

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23. EINSTEIN (POSSIBLY)
    Insanity: doing the same thing over and over
    again and expecting different results.
    @bensauer
    

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24. Deformation professionelle
    

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25. When it’s easy to create, we start
    building and forget to design.
    

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27. Curious Rituals
    produced by The Near Future Laboratory
    

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29. Curious Rituals
    produced by The Near Future Laboratory
    

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30. WHAT’S THE ANSWER?
    

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31. @bensauer
    SILVERBACK, 2007
    @bensauer
    

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32. @bensauer
    RAPID PROTOTYPING
    @bensauer
    

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33. JOHN MAEDA
    If a picture is worth a thousand words, a
    prototype is worth a thousand meetings.
    @bensauer
    

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34. What’s the equivalent in VUI?
    

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35. WIZARD OF OZ
    TESTING
    

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36. @bensauer
    JEFF KELLEY’S WIZARD OF OZ TESTING
    @bensauer
    

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37. @bensauer
    MESSY HUMAN 

    INPUT
    HOW THE SYSTEM
    RESPONDS
    

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38. @bensauer
    WIZARD OF OZ TESTING
    • Can you fool Dorothy?
    • Does the system have all the responses?
    • Can they use/understand it?
    • What synonyms do they use?
    • What challenges have you missed?
    

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39. Get the design 90% right 

    before a line of code is written.
    

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40. @bensauer
    Could I go from an idea
    for a voice interface, to
    a test, in under an hour?
    CHALLENGE:
    

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41. Demo time!
    

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42. @bensauer
    1 HOUR TEST - SAY WIZARD
    • Write some sample dialogue in a text file
    • Cover the 80% - the ‘happy' path
    • Take out the human answers
    • Run your test
    • Iterate
    

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43. Fall in love with outcomes,

    not outputs.
    

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44. You know design is working 

    when it kills your early ideas.
    

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45. RESOURCES
    Test your voice idea in 1 hour

    http://tiny.cc/1hourvoicetest
    

    Say Wizard

    https://github.com/bensauer/saywizard
    

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46. voiceguidelines.clearleft.com
    

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47. @bensauer
    LET ME TEACH YOU!
    @bensauer
    

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48. ED CATMULL
    If you aren’t experiencing failure, then
    you are making a far worse mistake. 

    

    You are being driven by the desire to
    avoid it.
    @bensauer
    

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49. I’m @bensauer.
    “AUDIENCE. thanks for listening.”
    Read more of my nonsense at: http://slapdashery.org
    

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