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Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018

B6031b692931f4f7b7a6a8370316daf7?s=47 bensauer
February 01, 2018

Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018

Whether you’re building or commissioning voice apps, come about how to maximise your chances of success with minimal effort, using the Wizard of Oz method.

B6031b692931f4f7b7a6a8370316daf7?s=128

bensauer

February 01, 2018
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Transcript

  1. FAIL FAST, FAIL CHEAP: MAKING VOICE APPS THE GUERRILLA WAY

    @bensauer SMART VOICE SUMMIT, PARIS, JAN 2018
  2. © Clearleft 2018 2

  3. LET’S BEGIN 
 WITH A STORY… 
 ONE YOU THINK

    
 YOU KNOW…
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  22. WHAT’S THE LESSON?

  23. EINSTEIN (POSSIBLY) Insanity: doing the same thing over and over

    again and expecting different results. @bensauer
  24. Deformation professionelle

  25. When it’s easy to create, we start building and forget

    to design.
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  27. Curious Rituals produced by The Near Future Laboratory

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  29. Curious Rituals produced by The Near Future Laboratory

  30. WHAT’S THE ANSWER?

  31. @bensauer SILVERBACK, 2007 @bensauer

  32. @bensauer RAPID PROTOTYPING @bensauer

  33. JOHN MAEDA If a picture is worth a thousand words,

    a prototype is worth a thousand meetings. @bensauer
  34. What’s the equivalent in VUI?

  35. WIZARD OF OZ TESTING

  36. @bensauer JEFF KELLEY’S WIZARD OF OZ TESTING @bensauer

  37. @bensauer MESSY HUMAN 
 INPUT HOW THE SYSTEM RESPONDS

  38. @bensauer WIZARD OF OZ TESTING • Can you fool Dorothy?

    • Does the system have all the responses? • Can they use/understand it? • What synonyms do they use? • What challenges have you missed?
  39. Get the design 90% right 
 before a line of

    code is written.
  40. @bensauer Could I go from an idea for a voice

    interface, to a test, in under an hour? CHALLENGE:
  41. Demo time!

  42. @bensauer 1 HOUR TEST - SAY WIZARD • Write some

    sample dialogue in a text file • Cover the 80% - the ‘happy' path • Take out the human answers • Run your test • Iterate
  43. Fall in love with outcomes,
 not outputs.

  44. You know design is working 
 when it kills your

    early ideas.
  45. RESOURCES Test your voice idea in 1 hour
 http://tiny.cc/1hourvoicetest 


    Say Wizard
 https://github.com/bensauer/saywizard
  46. voiceguidelines.clearleft.com

  47. @bensauer LET ME TEACH YOU! @bensauer

  48. ED CATMULL If you aren’t experiencing failure, then you are

    making a far worse mistake. 
 
 You are being driven by the desire to avoid it. @bensauer
  49. I’m @bensauer. “AUDIENCE. thanks for listening.” Read more of my

    nonsense at: http://slapdashery.org