Voice UI: The past, future, and what now?

Transcript

1. 
 VOICE UI: THE PAST, THE FUTURE, AND… WHAT NOW? @bensauer OPEN VOICE AMSTERDAM, MAY 2018
2. ARISTOTLE There is only one condition in which we can imagine managers not needing subordinates, and masters not needing slaves. This condition would be that each instrument could do its own work, at the word of command or by intelligent anticipation. @bensauer
3. Audrey: Bell Labs, 1952
5. Curious Rituals produced by The Near Future Laboratory
7. Curious Rituals produced by The Near Future Laboratory
8. Credit: https://www.flickr.com/photos/lapstrake/2977393345/
9. STUART REEVES
 https://is.gd/miB3Yq ‘Real world, complex, yet highly ordered multi-activity settings are the norm and remain a serious technical and design challenge for voice interfaces. This is the world that voice interfaces are going into.’ @bensauer
10. Our true calling is to make 
 the system fail gracefully.
11. POSSIBLE FUTURES
12. @bensauer AMAZON’S GROWTH STRATEGY • TVs (Westinghouse, Element, Seiki) • Fridges (LG) • Home robots (LG) • Wifi speakers (Lenovo) • Kid’s speaker (Mattel) • Lamps (GE) @bensauer • Alarm clocks • Cars (Ford, VW) • Charging docks • Watches • Cameras • Smartphones (Huawei)
13. We’re facing a future where our home devices may talk by default. @bensauer
14. UBIQUITOUS COMPUTING “Invisible, everywhere computing that does not live on a personal device of any sort, but is in the woodwork everywhere.”
17. UBIQUITOUS COMPUTING • Multi-modal • Voice-first • Ever-present • Get your attention back
18. No-one knows where the 
 f**k this is going.
19. VUI OPPORTUNITY LENSES User research Brand / creative Customer service Future
20. VUI REALITY CHECK
21. @bensauer VUI USE MAY BE U-SHAPED @bensauer AWESOME SUCKS 10 100 1000 USE CASES
23. @bensauer VUI IS LOW-BANDWIDTH @bensauer Using voice input is great because… 
 it’s faster than typing Listening to voice output is hard because... 
 it’s slower than reading
24. GUI VUI VOICE-FIRST @bensauer
25. VUI has poor affordance; people don’t know what it can and can’t do. @bensauer
26. @bensauer Humans expect more from conversations. @bensauer
27. The heart of VUI 
 is great writing. @bensauer
28. DESIGNING FOR VOICE
30. When it’s easy to create, we start building and forget to design.
31. @bensauer WATCH YOUR METAPHORS @bensauer
32. @bensauer SILVERBACK, 2007 @bensauer
33. JOHN MAEDA If a picture is worth a thousand words, a prototype is worth a thousand meetings. @bensauer
34. What’s the equivalent in VUI?
35. WIZARD OF OZ TESTING
36. @bensauer JEFF KELLEY’S WIZARD OF OZ TESTING @bensauer
37. @bensauer MESSY HUMAN 
 INPUT HOW THE SYSTEM RESPONDS
38. @bensauer WIZARD OF OZ TESTING • Can you fool Dorothy? • Does the system have all the responses? • Can they use/understand it? • What synonyms do they use? • What challenges have you missed?
39. Get the design 90% right 
 before a line of code is written.
40. @bensauer Could I go from an idea for a voice interface, to a test, in under an hour? CHALLENGE:
41. Demo time!
42. You know design is working 
 when it kills your early ideas.
43. @bensauer COMPLETE DESIGN PROCESS 1. Establish the context of use 2. Craft the personality 3. Write sample dialogue 4. Wizard of Oz testing 5. Dialogue flow 6. Build, test, launch
44. voiceguidelines.clearleft.com
45. Implicature 
 What are they saying 
 but not saying?
46. EXAMPLE PRINCIPLE: BE BRIEF When is the next train to Amsterdam? USER: The 13:05 from Utrecht to Amsterdam leaves in 20 minutes. SYSTEM: @bensauer
47. DESIGN RESOURCES Test your voice idea in 1 hour
 http://tiny.cc/1hourvoicetest Say Wizard
 https://github.com/bensauer/saywizard Amazon Blueprints
 https://blueprints.amazon.com/
48. @bensauer LET ME HELP YOU! @bensauer
49. MARC WEISER “The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.” @bensauer
50. I’m @bensauer. “AUDIENCE. thanks for listening.” Read more of my nonsense at: http://slapdashery.org