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Voice UI: The past, future, and what now?

bensauer
May 15, 2018

Voice UI: The past, future, and what now?

bensauer

May 15, 2018
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  1. 
 VOICE UI: THE PAST, THE FUTURE, AND… WHAT NOW?

    @bensauer OPEN VOICE AMSTERDAM, MAY 2018
  2. ARISTOTLE There is only one condition in which we can

    imagine managers not needing subordinates, and masters not needing slaves. This condition would be that each instrument could do its own work, at the word of command or by intelligent anticipation. @bensauer
  3. STUART REEVES
 https://is.gd/miB3Yq ‘Real world, complex, yet highly ordered multi-activity

    settings are the norm and remain a serious technical and design challenge for voice interfaces. This is the world that voice interfaces are going into.’ @bensauer
  4. @bensauer AMAZON’S GROWTH STRATEGY • TVs (Westinghouse, Element, Seiki) •

    Fridges (LG) • Home robots (LG) • Wifi speakers (Lenovo) • Kid’s speaker (Mattel) • Lamps (GE) @bensauer • Alarm clocks • Cars (Ford, VW) • Charging docks • Watches • Cameras • Smartphones (Huawei)
  5. UBIQUITOUS COMPUTING “Invisible, everywhere computing that does not live on

    a personal device of any sort, but is in the woodwork everywhere.”
  6. @bensauer VUI IS LOW-BANDWIDTH @bensauer Using voice input is great

    because… 
 it’s faster than typing Listening to voice output is hard because... 
 it’s slower than reading
  7. JOHN MAEDA If a picture is worth a thousand words,

    a prototype is worth a thousand meetings. @bensauer
  8. @bensauer WIZARD OF OZ TESTING • Can you fool Dorothy?

    • Does the system have all the responses? • Can they use/understand it? • What synonyms do they use? • What challenges have you missed?
  9. @bensauer Could I go from an idea for a voice

    interface, to a test, in under an hour? CHALLENGE:
  10. @bensauer COMPLETE DESIGN PROCESS 1. Establish the context of use

    2. Craft the personality 3. Write sample dialogue 4. Wizard of Oz testing 5. Dialogue flow 6. Build, test, launch
  11. EXAMPLE PRINCIPLE: BE BRIEF When is the next train to

    Amsterdam? USER: The 13:05 from Utrecht to Amsterdam leaves in 20 minutes. SYSTEM: @bensauer
  12. DESIGN RESOURCES Test your voice idea in 1 hour
 http://tiny.cc/1hourvoicetest

    Say Wizard
 https://github.com/bensauer/saywizard Amazon Blueprints
 https://blueprints.amazon.com/
  13. MARC WEISER “The most profound technologies are those that disappear.

    They weave themselves into the fabric of everyday life until they are indistinguishable from it.” @bensauer