Voice UI: The past, future, and what now?

B6031b692931f4f7b7a6a8370316daf7?s=47 bensauer
May 15, 2018

Voice UI: The past, future, and what now?

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bensauer

May 15, 2018
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  1. 
 VOICE UI: THE PAST, THE FUTURE, AND… WHAT NOW?

    @bensauer OPEN VOICE AMSTERDAM, MAY 2018
  2. ARISTOTLE There is only one condition in which we can

    imagine managers not needing subordinates, and masters not needing slaves. This condition would be that each instrument could do its own work, at the word of command or by intelligent anticipation. @bensauer
  3. Audrey: Bell Labs, 1952

  4. None
  5. Curious Rituals produced by The Near Future Laboratory

  6. None
  7. Curious Rituals produced by The Near Future Laboratory

  8. Credit: https://www.flickr.com/photos/lapstrake/2977393345/

  9. STUART REEVES
 https://is.gd/miB3Yq ‘Real world, complex, yet highly ordered multi-activity

    settings are the norm and remain a serious technical and design challenge for voice interfaces. This is the world that voice interfaces are going into.’ @bensauer
  10. Our true calling is to make 
 the system fail

    gracefully.
  11. POSSIBLE FUTURES

  12. @bensauer AMAZON’S GROWTH STRATEGY • TVs (Westinghouse, Element, Seiki) •

    Fridges (LG) • Home robots (LG) • Wifi speakers (Lenovo) • Kid’s speaker (Mattel) • Lamps (GE) @bensauer • Alarm clocks • Cars (Ford, VW) • Charging docks • Watches • Cameras • Smartphones (Huawei)
  13. We’re facing a future where our home devices may talk

    by default. @bensauer
  14. UBIQUITOUS COMPUTING “Invisible, everywhere computing that does not live on

    a personal device of any sort, but is in the woodwork everywhere.”
  15. None
  16. None
  17. UBIQUITOUS COMPUTING • Multi-modal • Voice-first • Ever-present • Get

    your attention back
  18. No-one knows where the 
 f**k this is going.

  19. VUI OPPORTUNITY LENSES User research Brand / creative Customer service

    Future
  20. VUI REALITY CHECK

  21. @bensauer VUI USE MAY BE U-SHAPED @bensauer AWESOME SUCKS 10

    100 1000 USE CASES
  22. None
  23. @bensauer VUI IS LOW-BANDWIDTH @bensauer Using voice input is great

    because… 
 it’s faster than typing Listening to voice output is hard because... 
 it’s slower than reading
  24. GUI VUI VOICE-FIRST @bensauer

  25. VUI has poor affordance; people don’t know what it can

    and can’t do. @bensauer
  26. @bensauer Humans expect more from conversations. @bensauer

  27. The heart of VUI 
 is great writing. @bensauer

  28. DESIGNING FOR VOICE

  29. None
  30. When it’s easy to create, we start building and forget

    to design.
  31. @bensauer WATCH YOUR METAPHORS @bensauer

  32. @bensauer SILVERBACK, 2007 @bensauer

  33. JOHN MAEDA If a picture is worth a thousand words,

    a prototype is worth a thousand meetings. @bensauer
  34. What’s the equivalent in VUI?

  35. WIZARD OF OZ TESTING

  36. @bensauer JEFF KELLEY’S WIZARD OF OZ TESTING @bensauer

  37. @bensauer MESSY HUMAN 
 INPUT HOW THE SYSTEM RESPONDS

  38. @bensauer WIZARD OF OZ TESTING • Can you fool Dorothy?

    • Does the system have all the responses? • Can they use/understand it? • What synonyms do they use? • What challenges have you missed?
  39. Get the design 90% right 
 before a line of

    code is written.
  40. @bensauer Could I go from an idea for a voice

    interface, to a test, in under an hour? CHALLENGE:
  41. Demo time!

  42. You know design is working 
 when it kills your

    early ideas.
  43. @bensauer COMPLETE DESIGN PROCESS 1. Establish the context of use

    2. Craft the personality 3. Write sample dialogue 4. Wizard of Oz testing 5. Dialogue flow 6. Build, test, launch
  44. voiceguidelines.clearleft.com

  45. Implicature 
 What are they saying 
 but not saying?

  46. EXAMPLE PRINCIPLE: BE BRIEF When is the next train to

    Amsterdam? USER: The 13:05 from Utrecht to Amsterdam leaves in 20 minutes. SYSTEM: @bensauer
  47. DESIGN RESOURCES Test your voice idea in 1 hour
 http://tiny.cc/1hourvoicetest

    Say Wizard
 https://github.com/bensauer/saywizard Amazon Blueprints
 https://blueprints.amazon.com/
  48. @bensauer LET ME HELP YOU! @bensauer

  49. MARC WEISER “The most profound technologies are those that disappear.

    They weave themselves into the fabric of everyday life until they are indistinguishable from it.” @bensauer
  50. I’m @bensauer. “AUDIENCE. thanks for listening.” Read more of my

    nonsense at: http://slapdashery.org