​Jenn Downs is a Senior UX Researcher at Ad Hoc, working on making government services better for all people. She got her start in tech with MailChimp, has been a mentor for Code for America and invented the slightly awkward, yet truly helpful, Laptop Hugging Method for remote mobile testing.

Outside of being a web nerd, Jenn dotes on her dogs Dickie and Waylon, is a songwriter, and plays bass, drums, and sings in Atlanta bands The Sunset District and The Downs. She also serves on the board of Girls Rock Camp ATL.