Charlotte, NC UX Meetup: Usability Testing on Mobile Devices

Just some quick hits from my slides from the Charlotte UX Meetup. You can see the whole mobile recording process, complete with my notes.

Transcript

1. USABILITY TESTING for MOBILE Jenn Downs @beparticular Thursday, June 14, 2012
2. Thursday, June 14, 2012 TestFlight helps you manage your beta testing by allowing you to upload builds of your app and share them with co-workers or beta testers. Then you can see who on your testing team has installed the app, what build they are on, what devices they have and if they’ve emailed any feedback.
3. Thursday, June 14, 2012 To get analytics, crash reports, show in-app questions, etc you can get TestFlightSDK
4. Thursday, June 14, 2012 They were very recently acquired by Burstly, so keep an eye on changes. (TestFlight Live)
5. Thursday, June 14, 2012 Delight.io - records the screen and gestures of people using your app (during beta testing) and uploads the videos for you immediately after the app session ends.
6. Thursday, June 14, 2012 Mixpanel: Real time stats on interactions, event data, conversions and more. Not just mobile, but we used this for our mobile site.
7. Source: http://www.diymobileusabilitytesting.net/doku.php?id=iasummit2011 Thursday, June 14, 2012 Inspiration
8. Thursday, June 14, 2012 HueHD webcam, $99, order online.
9. Thursday, June 14, 2012 The webcam is held onto the chip clip by my field notes rubber band. Just a strong inch tall rubber band. 8 months, still holding up really well.
10. Thursday, June 14, 2012 Bed Bath and Beyond, I’m not sure if they guarantee satisfaction for non-traditional uses...$7 USB Extension, $27 @ Best Buy Also handy, a good lens cloth to remove smudges before recording. $4 (Thinkgeek)
11. Thursday, June 14, 2012 Once you start to put all this together your in person testing will look something like this. Clip rig to phone, open photobooth and wait for your face to come up, plug USB extension, should bring up webcam feed
12. Thursday, June 14, 2012 Next bring up Screenflow. Record video from Built-in iSight and make sure your audio capture is correct. Otherwise there won’t be any audio. You won’t see a preview here but Screenflow will be capturing the testers face and audio.
13. Thursday, June 14, 2012 Will be upside down, but you can change that on the X/Y axis in Screenflow after you record
14. Thursday, June 14, 2012 Here’s usually what the phones look like when you start the test.
15. Thursday, June 14, 2012 So take the brightness down about here on iPhone, almost all the way down on the Android.
16. Thursday, June 14, 2012 This is what I ended up with a lot on Android. Meh.
17. Thursday, June 14, 2012 iPhone is better. Totally looking for higher quality web cams. Maybe from a spy shop?
18. Thursday, June 14, 2012 Remote Mobile Testing - Laptop Hugging Method I send these pictures as an explanation, and then I have the *tester* start a video call on Skype. (If I start the call the video feeds get jammed and no audio records.) Record sessions with Silverback.
19. Thursday, June 14, 2012 Recently started offering unmoderated mobile testing.
20. Thursday, June 14, 2012 Super fancy webcam? The quality rocks. (a still from a usertesting.com video)
21. Thursday, June 14, 2012 Fortunately now there’s mirroring options available for the iPhone4S and the iPad 2 and 3. So if your Mobile Device and laptop are on the same wifi network, you can just beam the screen to your laptop. This works for in person and remote testing, so it’s way more natural than clipping a rig to your device. People can walk around with it, sit on the couch with it, however they use the device when at home or in the office. PC usually gets screwed on cool tools, but not here.
22. Thursday, June 14, 2012 My iPad at my desk, beaming to my laptop, showing on my external monitor. You can show more than one device at a time!
23. http://www.indiegogo.com/socialvideoglasses Thursday, June 14, 2012 Future? Glasses with cameras for more natural testing. Some on the market now, but they are very outdoorsy or look like they belong in a lab. These are hip.
24. @beparticular Jenn Downs THE END Thursday, June 14, 2012 <3