Community Management is dead... Long live Cross-Community development!!

The inter-dependency of Open Source projects has changed the nature of Open Source community development. As communities converge, release schedules and priorities collides, project leaders need to adjust OS models, re-think interactions with multiple release cycles and juggle the divergent agendas.

This session will discuss research findings in how organizations participate and evolve across projects such as OpenStack and/or CNCF projects. And from this point of view, how community management as we know nowadays (silo-ed or focus on one project) needs to evolve to the concept of cross-community management. Businesses are not dependent of just one technology, but a myriad of them. Thus the business of community management should be oriented to a deeper understanding of the cross-community collaboration.

Transcript

1. Community Management is dead Long Live Cross-Community Development! . Ana Jiménez Santamaría, Daniel Izquierdo-Cortazar @bitergia {anajs|dizqquierdo}@bitergia.com Open Infra Days UK - 1st April, 2019
2. /previous_work https://youtu.be/G_GOCjRcIvQ
3. /motivation New Strategies to overcome changes More companies investing in Open Source Project ecosystem growth & evolution “By 2022, over half of the code in 75% of new apps will be from external sources. The need to improve developer productivity is driving the use of open source and commercial code repositories”
4. /strategy
5. /strategy As communities converge, release schedules and priorities collides, project leaders need to adjust OS models, re-think interactions with multiple release cycles and juggle the divergent agendas.
6. Community manager (employed for and by the community) vs community advocate (employed by companies with commercial interest in certain technology). /strategy Growing user community Growing developer and contribution community Brand Evangelist Community Advocates Community Managers
7. /ospo TODO is an open group of companies who want to collaborate on practices, tools, and other ways to run successful and effective open source projects and programs
8. “To measure is to know” “If you can not measure it, you cannot improve it” Lord Kelvin
9. Art Gut feeling Personal interactions Perceptions drive decisions Opinions /moving_from_ art_to_science Science Observe Systematic approach Hypothesis Facts and statistics Data-driven How do you make decisions?
10. /use_cases Research Dataset
11. /method https://chaoss.github.io/grimoirelab/ - Bitergia Analytics
12. /details Chart Details Example • Dots are contributors • Rectangles are projects or repositories • Dot size = # repos • Edge thick = # commits
13. /use_cases From detail to the big picture PERSONAS
14. CERN - OpenShift, OpenStack, CNCF
15. Uber, Red Hat and Rackspace Kubernetes, Jaeger, Open Tracing, ContainerD and OpenShift
16. Uber @ CNCF
17. CNCF + OpenShift
18. CNCF + OpenShift
19. No company is working on ‘just one’ thing Upstream coordination is essential Relationships matter Community management vs. Community development Domain knowledge (community, cross-community, data insights, etc) Data matters (clean, curated data and good tools!) Anonymity is dead /lessons
20. Daniel Izquierdo & Ana Jiménez Bitergia {dizquierdo|anajs}@bitergia.com Let’s go for questions!