Felix Müller: How to manage KPI in Camunda

Felix Müller, Technical Consultant with Camunda Services GmbH in Berlin, shows us how to manage KPI (Key Performance Indicators) in Camunda: One of the big advantages of Camunda BPM is the open architecture, which allows you to implement almost any requirement you might have. Felix will show us how to leverage Camunda's extensible API to build a KPI Monitoring Extension End-To-End.

Transcript

1. How to manage KPI in Camunda Camunda Vienna Launch Event 22 November 2016 Felix Müller
2. Agenda
3. Key Performance Indicators (KPI) “KPIs define a set of values against which to measure” • Quantitative indicators and Qualitative indicators • Most important metric for analyzing statistical data of business processes • Highlight efficiencies, inefficiencies, issues and problems • Used to support process improvement and monitoring processes Four main areas: • Revenue improvement • Cost reduction • Process cycle-time improvement • Increased customer satisfaction
4. Key Performance Indicators - Business Processes Typical attributes to consider: • KPI Definition • Time period of the measurement • Unit of measure ($, %, time, etc.) • Calculation details Examples of typical KPIs for processes: • Average cycle time for a process • Average overdue time of a process • Percentage of overdue processes • Average process duration • Average time to complete specific task • Overdue tasks • …
5. Camunda Modeler What we gonna see Define KPIs Monitor KPIs Camunda Cockpit
6. Camunda BPM Components
7. Define KPIs within BPMN models Goal: Use Camunda Modeler to define KPIs in BPMN model
8. Monitor KPIs Goal: Use Camunda Cockpit to monitor KPIs
9. Demo – Camunda Modeler
10. Demo – Camunda Cockpit Plugin
11. Agenda
12. How to get more information SourceCode https://github.com/camunda/camunda-consulting/tree/master /snippets/camunda-kpi-monitoring-demo KPI Monitoring with Camunda Blogpost https://blog.camunda.org/post/2016/08/kpi-monitoring-with-camunda/ Camunda Docs: Element Templates https://docs.camunda.org/manual/7.5/modeler/camunda-modeler/element-templates/ Camunda Docs: Cockpit Plugins https://docs.camunda.org/manual/7.5/webapps/cockpit/extend/plugins/
13. Q & A
14. Thank you