Usability Test, how to do?

SUSE LINUX USABILITY TEST HOW TO DO? CLOUD AND SYSTEMS
MANAGEMENT WORKSHOP

Cassio Lupiﬁeri UI/UX Design, SUSE USABILITY TEST HOW TO DO?

MANAGEMENT WORKSHOP who am i ?

MANAGEMENT WORKSHOP UI/UX Designer @SUSE’s R&D Department WHO AM I? Working on susestudio.com Cassio Lupifieri

MANAGEMENT WORKSHOP What Usability test is? and what isn’t...

Usability is an approach to product development that incorporates direct
user feedback throughout the development cycle in order to reduce costs and create products and tools that meet users needs. SUSE LINUX USABILITY TEST HOW TO DO? CLOUD AND SYSTEMS MANAGEMENT WORKSHOP WHAT USABILITY TEST IS?

MANAGEMENT WORKSHOP Limiting the need for expensive post-launch "revisions" of software Improving user efficiency, which increases conversion Reducing the time it takes to learn to use an application Increasing user satisfaction, which positively impacts brand attitudes EFFICIENCY OPTIMIZE TIME USER SATISFACTION WHAT USABILITY TEST IS?

MANAGEMENT WORKSHOP Surveys gather attitudes, beliefs & perceptions. IS NOT! TIME- CONSUMING EXPENSIVE SURVEY WHAT USABILITY TEST ISN'T? Usability can be conducted without an expensive facility and with a minimum of resources. Best results occur with only 5-10 users in a short period of time.

MANAGEMENT WORKSHOP Preliminary results can be observed while testing and results compiled in days, not weeks. WHY USABILITY TESTING?

MANAGEMENT WORKSHOP Task-Based Usability Testing

MANAGEMENT WORKSHOP Establishing a baseline of user performance Productivity Promote different formats inside Studio Identifying potential design concerns End-user satisfaction and scalability BUILD TAB 2 4 3 5 1 THE GOALS OF THIS USABILITY TESTING

MANAGEMENT WORKSHOP

MANAGEMENT WORKSHOP how usability test works?

MANAGEMENT WORKSHOP SUSE’S OFFICE NUREMBERG, GERMANY WHERE?

MANAGEMENT WORKSHOP Present Conduct Define Support users Record actions Record comments Note taker Silent observer FACILITATOR ROLES TEST OBSERVER

MANAGEMENT WORKSHOP The duration of the test was 30 minutes and were asked to users to do 4 tasks. TASK

MANAGEMENT WORKSHOP INTERVIEW All users were invited to answer the Q&A feedback regarding the test.

MANAGEMENT WORKSHOP What it is? Default format Drop-down list Different formats How it works? Explain and promote OBSERVATIONS & CONCLUSION

MANAGEMENT WORKSHOP IDEA IDEA The drop-down list for default format placed together the check-box list below is confusing. SIMPLE AS POSSIBLE ORGANIZE CONTENT STATUS MESSAGES IDEA IDEA IDEA PROPOSALS OF IMPROVEMENT IDEA

MANAGEMENT WORKSHOP Prototyping 01

MANAGEMENT WORKSHOP

MANAGEMENT WORKSHOP Drag and Drop Default format Additional formats Build all button EVALUATING THE 1 ROUND OF MOCKUPS ST

MANAGEMENT WORKSHOP UI Technology UX PLANNED CHANGES 10+ Improvement ideas Now is possible have a clear screenshot of which direction follow.

MANAGEMENT WORKSHOP Prototyping 02

MANAGEMENT WORKSHOP

MANAGEMENT WORKSHOP talk with Users and your team

MANAGEMENT WORKSHOP Automatically version increasing number cause some doubts. Version Number User doesn't like check-list. Check-list Users likes the tabs to organize the content (1st and 3rd mockups are in the same level). Tabs Some users complained about why additional builds doesn't starts automatically. Observation USERS FEEDBACK

MANAGEMENT WORKSHOP TEAM’S DISCUSSION You now have the bases to talk with the team and measure efforts and plan the development.

MANAGEMENT WORKSHOP REMEMBER... YOU ARE NOT THE USER!

MANAGEMENT WORKSHOP questions ?

Usability Test, how to do?

Usability Test, how to do?

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