Designing for Justice: Bringing a 1000 year Old Justice System into the 21st Century
The UK's Justice system is ancient, made up of a countless number of rules that’s overly complex, contradictory, and not at all user-centric. Just like government. This case study deals with working around obstacles like old legacy systems all while keeping the user in mind.
Presented at CanUX 2017 (canux.io)