Designing Our Nation

Designing Our Nation is a monumental undertaking. But by applying design thinking and a service design lens to all aspects of our work, it becomes more tenable.

Presented at the Design & Content conference, Vancouver, July 2019

Transcript

1. HELLO DCCFIVE! CHRIS GOVIAS · @CGOVIAS
2. SERVICE DESIGNER CHRIS GOVIAS · @CGOVIAS
7. DESIGNING OUR NATION
8. DIGITAL GOVERNMENT CHRIS GOVIAS · @CGOVIAS
9. GDS
12. SERVICE DESIGN CHRIS GOVIAS · @CGOVIAS
13. SERVICE DESIGN
 IS THE DESIGN OF SERVICES CHRIS GOVIAS · @CGOVIAS
14. SERVICE DESIGN
 IS ABOUT
 DELIVERY CHRIS GOVIAS · @CGOVIAS
15. WHAT CDS IS DOING
16. DESIGN & RESEARCH
17. DESIGN & RESEARCH + DEVELOPMENT
18. DESIGN & RESEARCH + DEVELOPMENT + GOVERNMENT
19. = BETTER OUTCOMES FOR CANADA DESIGN & RESEARCH + DEVELOPMENT + GOVERNMENT
20. CONTENT DESIGN CHRIS GOVIAS · @CGOVIAS
21. EVERY WORD COUNTS CHRIS GOVIAS · @CGOVIAS
22. CHRIS GOVIAS · @CGOVIAS CANADIANS
23. CLIENT EXPERIENCE CHRIS GOVIAS · @CGOVIAS
24. USER RESEARCH CHRIS GOVIAS · @CGOVIAS
25. USER TESTING CHRIS GOVIAS · @CGOVIAS
26. LES DEUX LANGUES OFFICIELLES CHRIS GOVIAS · @CGOVIAS
27. YOUR CONTENT
 IS CRITICALLY IMPORTANT TO THE SUCCESS OF YOUR SERVICE DELIVERY.
28. YOUR CONTENT
 IS CRITICALLY IMPORTANT TO THE SUCCESS OF YOUR SERVICE DELIVERY.
29. (ALSO PRINT ISN’T DEAD.) CHRIS GOVIAS · @CGOVIAS
30. VETERANS AFFAIRS CANADA CHRIS GOVIAS · @CGOVIAS
31. DISABILITY AWARD CHRIS GOVIAS · @CGOVIAS
32. Financial support for injuries or illness related to military service.
33. REHABILITATION SERVICES
34. Personalized support to improve your health and help you find a new career.
37. RCMP CHRIS GOVIAS · @CGOVIAS
38. JAMES PARK – OTTAWA CITIZEN
39. CYBERCRIME CHRIS GOVIAS · @CGOVIAS
40. CYBERCRIME? CHRIS GOVIAS · @CGOVIAS
44. SCAM CHRIS GOVIAS · @CGOVIAS
45. Do you suspect a scam, cybercrime, or fraud? You can help stop this from happening by sharing a suspicious: • email address • phone number • website We’ll use this information to investigate. Continue
46. Tell the RCMP about a scam you received by submitting • email address • phone number • website Report a scam The Royal Canadian Mounted Police (RCMP) needs your help to learn about scams. Every report can stop this from happening and protect others. Continue
47. IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA CHRIS GOVIAS · @CGOVIAS
48. BECOMING A CITIZEN CHRIS GOVIAS · @CGOVIAS
49. NOTICE TO APPEAR: FOR VERIFICATION OF IDENTITY/ DOCUMENTS AND/OR TO WRITE A CITIZENSHIP TEST
52. Congratulations! You’ve made it to the next step in your citizenship process.
59. SO! CHRIS GOVIAS · @CGOVIAS
60. CONTENT RULES CHRIS GOVIAS · @CGOVIAS
61. SIMPLE ISN’T ALWAYS STRAIGHTFORWARD CHRIS GOVIAS · @CGOVIAS
62. DEVELOP AND USE A SHARED VOCABULARY CHRIS GOVIAS · @CGOVIAS
63. PEOPLE AT THE HEART OF OUR TECHNOLOGY CHRIS GOVIAS · @CGOVIAS
64. CHANGE GOVERNMENT TO SERVE PEOPLE BETTER CHRIS GOVIAS · @CGOVIAS
65. THANK YOU. CHRIS GOVIAS · @CGOVIAS
66. SERVICE NUMÉRIQUE CANADIEN @SNC_GC
 NUMERIQUE.CANADA.CA CANADIAN DIGITAL SERVICE @CDS_GC DIGITAL.CANADA.CA