Public to Private: Transforming Government with Lessons from the Private Sector

Transforming government to be more effective in today's digital day and age is a massive challenge. However, it can be made simpler and easier by using lessons from the private sector.

Presented at Web à Quebec, Québec City, April 2018

Transcript

1. SALUT WAQ! CHRIS GOVIAS · @CGOVIAS · CHRISGOVIAS.COM
2. PRIVATE TRANSFORMING GOVERNMENT WITH LESSONS FROM THE PRIVATE SECTOR TO PUBLIC
4. Service numérique canadien Le gouvernement du Canada doit adopter de nouveaux outils et de nouvelles méthodes en vue d’améliorer la façon dont il conçoit, élabore et offre ses services. Canadian Digital Service The Government of Canada must embrace new methods and tools to improve how it designs, builds, and delivers services.
9. DESIGN
10. DESIGN + DEVELOPMENT
11. DESIGN + DEVELOPMENT + GOVERNMENT
12. = BETTER FOR CANADIANS DESIGN + DEVELOPMENT + GOVERNMENT
13. DIGITAL GOVERNMENT ISN’T A NEW IDEA
14. GDS
17. INCREDIBLE PEOPLE
18. WHAT CDS IS DOING
19. BIG ONES.
20. SPAN DEPARTMENTS, AGENCIES, CHANNELS
21. TBS ESDC IRCC CRA PCO VAC
22. THE USER DOESN’T CARE.
23. C’EST TOUT LA 
 MÊME CHOSE: C’EST GOUVERNEMENT.
24. SO. HOW DO WE SOLVE THESE PROBLEMS?
25. LESSONS FROM THE PRIVATE SECTOR
26. AGILE CULTURE
27. EXPEDIA
28. INNOVATION?
29. ACQUISITION
30. AGILE?
31. FR-AGILE
32. AGILEFALL
33. LEADERSHIP FOCUSSED ON BUSINESS
34. UNLESS AN ORGANIZATION IS AGILE, NOBODY IS AGILE
35. STANDUPS, SPRINTS, RETROS, SCRUM DON’T MAKE YOU AGILE.
36. CICD
37. CONTINUOUS INTEGRATION CONTINUOUS DEPLOYMENT
38. CONTINUOUS INTEGRATION: CODE GETS WRITTEN AND COMMITTED.
39. CONTINUOUS DEPLOYMENT: CODE GETS PUSHED LIVE.
40. CONTINUOUS: ALL THE TIME.
41. WITHOUT CICD, IT’S IMPOSSIBLE TO DELIVER USER-CENTRED PRODUCTS
42. FIX THINGS FASTER
43. CICD IS ONLY POSSIBLE IF…
44. NO MONOLITHS
45. NEVER INTEGRATE WITH A MONOLITH
46. (PAS JAMAIS; RAREMENT)
47. INSTEAD…
48. MICROSERVICES
49. DEVELOPER AND DESIGNER PAIRING
50. DEVELOPER-DEVELOPER PAIRING IS COMMON.
51. DEVELOPER-DESIGNER PAIRING MEANS FASTER, BETTER PRODUCTS
52. DESIGNER AS QA
53. QUICKER RESULTS
54. TEAM BUILDING
55. UNEXPECTED PRODUCT IDEAS
56. DELIGHT
59. C’EST FOU! QUEL ESPÈCE D'IDIOT!
60. GOVERNMENT ISN’T DELIGHTFUL
61. GOVERNMENT SHOULD BE DELIGHTFUL SOMETIMES
62. SMALL IS GOOD
63. BIG PROBLEMS DON’T NEED BIG TEAMS
64. SMALL, SELF- ORGANISING, DELIVERY TEAMS CAN BE INCREDIBLE.
65. SIXTEEN PEOPLE MADE THE ALPHA FOR GOV.UK
66. LET’S SUM UP.
67. 1. 2. 3. 4. 5. 6. BE AGILE CICD NO MONOLITHS DEV & DESIGN PAIRING DELIGHT SMALL IS GOOD
68. HERE’S HOW SNC/CDS IS USING THOSE SIX THINGS.
69. 1. AGILE CULTURE
71. 2. CICD
72. 3. NO MONOLITHS
73. 4. DEVELOPER AND DESIGNER PAIRING
74. 5. DELIGHT
75. NOTICE TO APPEAR: FOR VERIFICATION OF IDENTITY/ DOCUMENTS AND/OR TO WRITE A CITIZENSHIP TEST
76. Congratulations! You’ve made it to the next step in your citizenship process.
77. 6. SMALL IS GOOD
78. 1. 2. 3. 4. 5. 6. BE AGILE CICD NO MONOLITHS DEV & DESIGN PAIRING DELIGHT SMALL IS GOOD
79. MERCI WAQ! CHRIS GOVIAS · @CGOVIAS · CHRISGOVIAS.COM
80. SERVICE NUMÉRIQUE CANADIEN @SNC_GC
 NUMERIQUE.CANADA.CA CANADIAN DIGITAL SERVICE @CDS_GC DIGITAL.CANADA.CA