Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
HUMANS ARE FALLIBLE
Search
Chaos Conf
September 26, 2019
Technology
0
580
HUMANS ARE FALLIBLE
Niran Fajemisin, Starbucks
Chaos Conf
September 26, 2019
Tweet
Share
More Decks by Chaos Conf
See All by Chaos Conf
INCIDENT REPRO & PLAYBOOK VALIDATION WITH CHAOS ENGINEERING
chaosconf
1
320
THINK BIG: CHAOS TESTING A MONOLITH
chaosconf
2
3k
EMBRACING CHAOS!
chaosconf
0
510
WELCOME FROM KOLTON
chaosconf
0
320
KEYNOTE: CHAOS ENGINEERING FOR PEOPLE SYSTEMS
chaosconf
9
32k
FORMING FAILURE HYPOTHESES
chaosconf
0
2.2k
HOT RECIPES FOR BUILDING CHAOS EXPERIMENTS
chaosconf
1
240
WHO OWNS CHAOS?
chaosconf
0
180
WHAT SHOULD I MONITOR?
chaosconf
0
270
Other Decks in Technology
See All in Technology
Azure Well-Architected Framework入門
tomokusaba
1
350
セキュアな認可付きリモートMCPサーバーをAWSマネージドサービスでつくろう! / Let's build an OAuth protected remote MCP server based on AWS managed services
kaminashi
3
290
JAZUG 15周年記念 × JAT「AI Agent開発者必見:"今"のOracle技術で拡張するAzure × OCIの共存アーキテクチャ」
shisyu_gaku
1
160
OpenAI gpt-oss ファインチューニング入門
kmotohas
2
1.2k
後進育成のしくじり〜任せるスキルとリーダーシップの両立〜
matsu0228
7
3.2k
AWS Top Engineer、浮いてませんか? / As an AWS Top Engineer, Are You Out of Place?
yuj1osm
2
210
防災デジタル分野での官民共創の取り組み (2)DIT/CCとD-CERTについて
ditccsugii
0
190
from Sakichi Toyoda to Agile
kawaguti
PRO
1
110
空間を設計する力を考える / 20251004 Naoki Takahashi
shift_evolve
PRO
4
460
社内お問い合わせBotの仕組みと学び
nish01
1
560
20251007: What happens when multi-agent systems become larger? (CyberAgent, Inc)
ornew
1
200
Escaping_the_Kraken_-_October_2025.pdf
mdalmijn
0
160
Featured
See All Featured
Embracing the Ebb and Flow
colly
88
4.8k
The Psychology of Web Performance [Beyond Tellerrand 2023]
tammyeverts
49
3.1k
Writing Fast Ruby
sferik
629
62k
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
mongodb
48
9.7k
A designer walks into a library…
pauljervisheath
209
24k
10 Git Anti Patterns You Should be Aware of
lemiorhan
PRO
657
61k
How GitHub (no longer) Works
holman
315
140k
The World Runs on Bad Software
bkeepers
PRO
72
11k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
162
15k
Build your cross-platform service in a week with App Engine
jlugia
232
18k
Documentation Writing (for coders)
carmenintech
75
5k
Java REST API Framework Comparison - PWX 2021
mraible
33
8.9k
Transcript
HUMANS ARE FALLIBLE
Niran Fajemisin Director of Engineering
Transitive Logic of Systems Fallibility* *(not really a thing but
we should make it one!)
Systems are built by humans + Humans are fallible Systems
are fallible ==
Failure is the one constant in any system ever built
Failure must be embraced… …and treated as a first class
construct
Culture of transparency, blamelessness, and accountability
Failure induces blame Fear of blame induces unchecked guardedness Unchecked
guardedness stifles innovation and growth
Change the language… …because words matter! We are in our
most vulnerable state after failing
Focus on the problem …not the individuals
Coaching to help identify areas of improvement Mentorship to help
develop skillset to change behavior
Collective ownership of failure + Shared success
Failing for the same reasons is not acceptable
Instrument all the things… …Your future self will thank you!
Observability Insight into what is and possibly what will be
Elasticity Autoscale in the face of changing workload Transparency Advocate for visibility across system domains Resiliency Responsiveness in the face of failure
“The greatest teacher, failure is” - Yoda
Q2 A TALENTED TECHNOLOGISTS DELIVERING TODAY a LEADING INTO THE
FUTURE