HUMANS ARE FALLIBLE

Niran Fajemisin, Starbucks

Transcript

1. HUMANS ARE FALLIBLE
2. Niran Fajemisin Director of Engineering
3. Transitive Logic of Systems Fallibility* *(not really a thing but we should make it one!)
4. Systems are built by humans + Humans are fallible Systems are fallible ==
5. Failure is the one constant in any system ever built
6. Failure must be embraced… …and treated as a first class construct
7. Culture of transparency, blamelessness, and accountability
8. Failure induces blame Fear of blame induces unchecked guardedness Unchecked guardedness stifles innovation and growth
9. Change the language… …because words matter! We are in our most vulnerable state after failing
10. Focus on the problem …not the individuals
11. Coaching to help identify areas of improvement Mentorship to help develop skillset to change behavior
12. Collective ownership of failure + Shared success
13. Failing for the same reasons is not acceptable
14. Instrument all the things… …Your future self will thank you!
15. Observability Insight into what is and possibly what will be Elasticity Autoscale in the face of changing workload Transparency Advocate for visibility across system domains Resiliency Responsiveness in the face of failure
16. “The greatest teacher, failure is” - Yoda
17. Q2 A TALENTED TECHNOLOGISTS DELIVERING TODAY a LEADING INTO THE FUTURE