HUMANS ARE FALLIBLE

Transcript

1. HUMANS ARE FALLIBLE

2. Niran Fajemisin Director of Engineering

3. Transitive Logic of Systems Fallibility* *(not really a thing but

   we should make it one!)

4. Systems are built by humans + Humans are fallible Systems

   are fallible ==

5. Failure is the one constant in any system ever built

6. Failure must be embraced… …and treated as a first class

   construct

7. Culture of transparency, blamelessness, and accountability

8. Failure induces blame Fear of blame induces unchecked guardedness Unchecked

   guardedness stifles innovation and growth

9. Change the language… …because words matter! We are in our

   most vulnerable state after failing

10. Focus on the problem …not the individuals

11. Coaching to help identify areas of improvement Mentorship to help

    develop skillset to change behavior

12. Collective ownership of failure + Shared success

13. Failing for the same reasons is not acceptable

14. Instrument all the things… …Your future self will thank you!

15. Observability Insight into what is and possibly what will be

    Elasticity Autoscale in the face of changing workload Transparency Advocate for visibility across system domains Resiliency Responsiveness in the face of failure

16. “The greatest teacher, failure is” - Yoda

17. Q2 A TALENTED TECHNOLOGISTS DELIVERING TODAY a LEADING INTO THE

    FUTURE