VIA: Modern Meetings using Skype for Business

My presentation at the Adepteq customer event held on the 17th January 2017 at Microsoft's new London Offices (2 Kingdom Street, Paddington)

The event was for Finance & IT teams at Non-Profit / Charity organisations and was entitled...

Digital Transformation: Real business outcomes for non-profits using Microsoft Technologies

My presentation session was on how VIA (www.via.co.uk) can assist customers to provide 'Modern Meetings using Skype for Business' for their organisations

Transcript

1. Modern Meetings with Skype for Business > www.via.co.uk o.uk Chris Gillott T: +44 (0)2071012680 M: +44 (0)7753938189 E: cgillott@via.co.uk Twitter: @chrisgillott Digital Transformation: Real business outcomes for non-profits using Microsoft tech
2. Modern Meetings with Skype for Business > www.via.co.uk Agenda • What is a ‘Modern Meeting’ ? • Some Business Drivers for Modern Meetings • How can VIA help you implement Modern Meetings? • Why are Microsoft customers choosing to work with us? • Some examples of VIA’s 300+ Customers • NFP Customer Case Studies  Customer Case Study 1: Teach First  Customer Case Study 2: Migrant Help • How can VIA help your organisation? • Proposed Next Steps
3. Modern Meetings with Skype for Business > www.via.co.uk What is a ‘Modern Meeting’ ? • CONNECT  INTRA-company with Colleagues  INTER-company with 3rd parties such as Customers, Partner & Suppliers • COMMUNICATE  Hear (Audio) ; See (Video) ; Interact (Content Sharing) • COLLABORATE • Create / share information & ideas • Make decisions • Review & assign actions Like a traditional face-to-face meeting… Except…providing a similar experience regardless of the Attendee’s Location or Device they are using
4. Modern Meetings with Skype for Business > www.via.co.uk Some Business Drivers for Modern Meetings
5. Modern Meetings with Skype for Business > www.via.co.uk Some Business Drivers for Modern Meetings
6. Modern Meetings with Skype for Business > www.via.co.uk Some Business Drivers for Modern Meetings
7. Modern Meetings with Skype for Business > www.via.co.uk Some Business Drivers for Modern Meetings
8. Modern Meetings with Skype for Business > www.via.co.uk How can VIA help you implement Modern Meetings? VIA’s CORE focus is delivering Unified Communications-as-a-Service (UCaaS)  Telephony (PSTN) + Audio (PSTN & VoIP) + Video Conferencing with Presence, Instant Messaging & Email  Secure, resilient, cloud-based Skype for Business (UC) Managed Service  Skype for Business software licences  User Setup & telephone DDI number porting / provisioning  Built-in advanced multi-level inbound telephone call routing + Audio / Video conferencing service  Supply & support suitable endpoint devices / Provide Administrator & end-user training  Internet access & dedicated Voice / Video connections to our service for end-to-end Quality of Service (QoS)  Ongoing support for your organisation  All that customers need in order to use our service are:  Skype for Business enabled Device (PC, Laptop, Tablet, Smartphone)  Internet / Mobile Data Connection  Skype for Business optimised Endpoint (Headset, Handset, Conference device) + +
9. Modern Meetings with Skype for Business > www.via.co.uk How can VIA help you implement Modern Meetings?
10. Modern Meetings with Skype for Business > www.via.co.uk How can VIA help you implement Modern Meetings?
11. Modern Meetings with Skype for Business > www.via.co.uk How can VIA help you implement Modern Meetings?
12. Modern Meetings with Skype for Business > www.via.co.uk Why are Microsoft customers choosing to work with us?  Natural Extension for Office 365 (or on-premises) customers  Maximises investment already made in Microsoft technologies  Seamless user experience / user availability status ‘presence’  Across Microsoft Outlook Email / Calendar, SharePoint, Dynamics CRM  No on-premises telephone / conferencing hardware or lines required  Global Platform  Immediate UK and International capability  Port and/or provision new DDI telephone numbers  Cloud Platform Resilience Record  100% uptime in our Cloud Platform since July 2013  Smooth journey / transition  From Current ‘As-Is’ across to Ideal ‘To-Be’ environment  Rapid project deployment  Setup starts within days of order  Projects typically completed within 2 to 8 weeks from order  Significantly reduces time to receive benefits & can deliver in-year savings
13. Modern Meetings with Skype for Business > www.via.co.uk Why are Microsoft customers choosing to work with us?  Monthly rolling contracts  No annual / long-term contractual lock-in  Unlimited FREE telephone calls  To UK landline numbers  VIA’s unique online Management & Analytics Portal  Setup & Manage Users & Telephone Numbers  Unlimited Multi-Level Inbound Telephone Call Routes & Ring Groups + Time of Day Routing  Auto Attendant / Touch-tone Interactive Voice Response (IVR)  Group Voicemail / Change outbound Calling Line No.  Additional Bolt-on Capabilities  Cloud Contact Centre for Call Centre Agents  Financial Conduct Authority (FCA) compliant Call Recording  Recommend, supply and provide ongoing support for  Headsets, Handsets, Audio / Video Conference devices, Accessories  Training & ongoing IT team / end user support
14. Modern Meetings with Skype for Business > www.via.co.uk Some examples of VIA’s 300+ Customers
15. Modern Meetings with Skype for Business > www.via.co.uk NFP Customer Case Studies
16. Modern Meetings with Skype for Business > www.via.co.uk Customer Case Study 1: Teach First Background Overview • A social enterprise registered as a charity which aims to address educational disadvantage in England and Wales • 650+ staff • Staff located across 11 UK Offices  London, Manchester, Birmingham, Leeds, Nottingham, Bristol, Cardiff, Newcastle, Chatham, Bournemouth and Norwich • Microsoft Office 365 users • Increase in hot-desking at office locations & staff working remotely • Multiple disparate communications platforms across the organisation – very inflexible
17. Modern Meetings with Skype for Business > www.via.co.uk Customer Case Study 1: Teach First Business Drivers • London Head Office relocating from South Bank to North Greenwich • Reduce staff travel time & costs • Increase staff collaboration • Provide Dial-In & Dial-Out Audio Conferencing capability + DDI number for each staff member • Provide enhanced Video Conferencing capabilities & advanced multi-level inbound telephone call routing • Wanted a single, consistent Unified Communications (UC) platform giving the same experience regardless of where staff were working from • Wanted UC platform to integrate seamlessly with the Microsoft suite of applications including Office 365
18. Modern Meetings with Skype for Business > www.via.co.uk Customer Case Study 1: Teach First Testimonial: Mark Sutton, IT Director at Teach First “We required a solution that would allow us to modernise our telephony infrastructure, whilst benefitting from a joined-up approach to communications across our nine offices - and VIA Voice certainly fits the bill. We have already noticed that employee communications have improved, especially between different offices. These efficiency gains will lead to both direct and indirect cost savings, allowing us to focus on our vision of a day when no child’s educational success is limited by their socio-economic background. The Skype for Business project with VIA has been the most successful IT deployment Teach First have ever undertaken. As part of the planning for the move of our Head office, we put our faith in VIA to transform our telephony service from a fragile legacy desk phone system to VIA’s Skype for Business integrated agile softphone solution. It was high stakes and I couldn’t be more delighted with how smooth and issue-free VIA managed our implementation” Feedback received from the regional offices “The local area rollout of technology and office upgrades had been transformational in improving the working lives and environment of all of our local area staff. It has done wonders for morale of our delivery staff as they now enjoy the same technology improvements as the London staff; everyone is on the same platform”
19. Modern Meetings with Skype for Business > www.via.co.uk Customer Case Study 2: Migrant Help Background Overview • UK Charity providing support and advice services to migrants in the UK for over 50 years. • 240 users • Staff located across 8 UK offices • Had legacy Telephone Systems at each site with limited functionality • No call transfer capability between offices & no conferencing capability • Efficiency challenges with setting up and running 3- way conference calls between Migrant Help staff members with a suitable Translator (located anywhere) & the Asylum Seeker
20. Modern Meetings with Skype for Business > www.via.co.uk Customer Case Study 2: Migrant Help Business Drivers • Opening a New Call Centre in Dover (centralised to support regional offices) • Very limited ongoing on-site IT at each office location • Migrating to Office 365 & Dynamics CRM • Seamless Integration of User Availability Status ‘Presence’ across their various Microsoft Business applications • Wanted NO on-premises telephone / conferencing / contact centre infrastructure to source, install, implement, manage, maintain and upgrade • USB Telephones & Headphones instead of IP-based devices to reduce support requirement further • Reduce the number of suppliers they dealt with
21. Modern Meetings with Skype for Business > www.via.co.uk Customer Case Study 2: Migrant Help Testimonial: Iain McArthur, Director of Corporate Services and Deputy CEO “Due to the increase in efficiency on the phones, and by reducing the unnecessary phone calls and emails to ascertain the availability of colleagues and interpreters, we have seen our call handling traffic grow to over 40,000 calls per month. Meanwhile, our staff have rapidly adopted the new technology and we have seen the use of instant messaging grow tenfold – cutting down the amount of time-consuming emails people have to respond to.”
22. Modern Meetings with Skype for Business > www.via.co.uk How can VIA help your organisation?  Conduct Voice / Video / Conferencing Discovery Sessions  Understand your current ‘As-Is’ environment(s)  Understand your business drivers for change / compelling events  Discuss your Ideal ‘To-Be’ environment  Help you formulate the business case for new way of working  Propose a suitable solution to meet your requirements • Recommend, supply & support suitable ‘Skype for Business optimised’ devices  Headsets ; Handsets ; Audio & Video Conferencing systems ; Accessories
23. Modern Meetings with Skype for Business > www.via.co.uk How can VIA help your organisation?  Manage the whole Project Lifecycle with you  Provide Training  Administrator ; ‘Train the Trainer’ ; End-User  Up to 30 people per day o (3x 2-hour sessions with 10 people each session)  Provide Ongoing Support
24. Modern Meetings with Skype for Business > www.via.co.uk Proposed Next Steps  DEMO and chat over lunch  Arrange a Unified Communications DISCOVERY SESSION with you and your colleagues  Invite you to our Head Office in Nottingham to see and experience the various Skype for Business devices
25. Modern Meetings with Skype for Business > www.via.co.uk o.uk Chris Gillott T: +44 (0)2071012680 M: +44 (0)7753938189 E: cgillott@via.co.uk Twitter: @chrisgillott Digital Transformation: Real business outcomes for non-profits using Microsoft tech