Reserved 7 91APP OSM System Omni-Channel Store Management Product Order Analytics Payment Member Promotions SaaS Subscription Model A Single, Integrated Backend System.
Reserved 9 Why Help Desk? Employee need answers and the help desk provide support Email is Lousy for Tracking Work Help Team Help Themselves Prioritize Tickets Monitor Health of Customer Support
Reserved 10 Functions Help Desk Should Perform Know who and how to call for support and be more productive First and Single Point of Contact Answer Questions Help Member to Be More Productive Measure Satisfaction
Reserved We Were Using Google Site Before (2013 - 2016 Q2) 14 Pros Free and easy to use Cons 1. Hard to manage 2. Hard to customize 3. Didn’t support image space
Reserved Decided to Transfer to Zendesk Guide (2016 Q1) No additional costs We were already using Zendesk ✅ Improvements Provide better user search and article categorization Security Single-Sign On (SSO) from our admin panel Customization Fully customizable, support theme, HTML and CSS. 15
Reserved In 2019, 91APP Will… 1. Omnichannel Customer Support: try more service channels and integrations, e.g. Social & Chat. 2. Build Partnerships: by working with partners like Zendesk, to create more opportunities and solutions. 24
clementtang
miu_crescent
uhyo
kimujun
akexorcist
sonatard
hirosatogamo
.jpeg){kind=avatar}
arthur1
ronnnnn
%20(1).jpg){kind=avatar}
giftojabu1
tohutohu
salaboy
kamina_zzz
malarkey
maltzj
mclloyd
scottboms
jrom
swwweet
lauravandoore
eileencodes
jacobian
bermonpainter
geeforr
tanoku
