We Fear Change

Watch the recording of the talk.

Change or die. Survival is not mandatory. The practices of DevOps, SRE, agile, and friends are long proven and have been science-ed to indisputable Truth in the past decade. But changing how people work is still the most persistent problem for organizations that want to improve their software process. This talk sides with the change-resisters to understand and empathize with why they’re so resistant. It then offers tactics to motivate people to change rather than willfully pouring more concrete on their pillow-fort of bureaucracy.

Presented at DevOps Loop 2021.

Transcript

1. 1 We Fear Change
3. 3 Coté @cote | http://cote.io
4. 4 Special Guests! (Potentially)
5. 5 🧐 No one wants to change!
6. 6 Picture: "Plato's Cave," Jan Saenredam, Cornelis van Haarlem, 1604, from Google Arts & Culture.
8. Deming PDCA Kotter Prosci ADKAR® Model 8 Pictures: PDCA from Wikipedia, KotterInc.com, ADKAR from Microsoft.
9. Bridges Transition Model Kübler-Ross Change Curve 9 Pictures: Bridges from Global Leadership Foundation, Kubler-Ross from ex-teachers.uk.
10. Tech Co.’s Growth ‘n’ Stuff 10 Chart from @asymco. Disruption
11. Risk with no reward 11
12. 12 Source: "‘Great Attrition’ or ‘Great Attraction’? The choice is yours," Aaron De Smet, Bonnie Dowling, Marino Mugayar- Baldocchi, Bill Schaninger, McKinsey, Sep 2021.
13. 13 Fulfillment: • Learning • Closer to users • Path to production • Good resume padding
14. 14 Safety: • No power to change • Unclear strategy, principals • Jerks & bullies
15. 15 Life-style: • Live to Work vs. Work to Live • Personal productivity benefit • Community, OSS involvement HA HA ! BUSINESS
17. 17 Start Small & Seed Sources “From 0 to 1000 Apps: The First Year of Cloud Foundry at The Home Depot,” Anthony McCulley, The Home Depot, Aug 2016; “Cloud Native at The Home Depot, with Tony McCulley,” Pivotal Conversations #45; USAF presentations and write-ups.
18. Internal Marketing, Roadshows, Product Managing Culture 18 Sources: BT Canvas team; MB.io; Talanx; Duke Energy; Allstate; "Take DevOps to 11 and Sprinkle Cloud on it with Rainbows and Unicorns," Matt Curry, s1p 2017; customer discussions.
19. 19 Change Yourself!
20. 20 Thanks! http://cote.io | cotem@vmware.com | @cote