We Can't Read Your Mind: How to get help for your WordPress problems

We Can't Read Your Mind: How to get help for your WordPress problems

Presented at WordCamp Minneapolis 2014.

Having problems with WordPress? Are you having trouble finding answers? Do you need to reach out and ask for help?

In this presentation, we will cover how to make good support requests, what things to avoid when reaching out for help, and the resources the WordPress community has for everyone’s use that may answer your question for you.

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Carolyn S.

April 26, 2014
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Transcript

  1. we can’t read your mind. How to get help for

    your WordPress problems.
  2. info. Happiness Engineer at Automattic Support for Jetpack plugin Runner

    Reformed social media whiner Find me online: Twitter: @carolynsonnek Web: carolynsonnek.com Carolyn Sonnek
  3. You need help with WordPress. You don’t know where to

    turn for help. You don’t know HOW to ask for help. wut. What do you do?
  4. just. ask.

  5. it’s that simple* * however, there is a right way

    and a wrong way to ask for help.! knowing the difference will help you get the help you need.
  6. and knowing is half the battle.

  7. where. WordPress.com

  8. where. WordPress.com

  9. where. WordPress.com

  10. where. WordPress.com WordPress.org forums

  11. where. WordPress.com WordPress.org forums

  12. where. WordPress.com WordPress.org forums Plugin/Theme Support

  13. where. WordPress.com WordPress.org forums Plugin/Theme Support

  14. where. WordPress.com WordPress.org forums Plugin/Theme Support LMGTFY

  15. where. WordPress.com WordPress.org forums Plugin/Theme Support LMGTFY

  16. the situation. You messed around with your WordPress and Site

    address URLs. Now you can’t access your site via wp-admin. Also, your site is down. Sad face. :(
  17. what not to do.

  18. Unclear thread topic. the bad. MY SITE IS GONE!!!!!

  19. Help! My site is broken! I can’t login! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Little to no information about the problem. the bad.
  20. the bad. Not enough info = time wasted. Lack of

    clear problem = could be ignored. No one can help you right away. Help us help you.
  21. Abusing support volunteers. :( Not using the appropriate support resource.

    Carpet bombing support requests. Social media whining. Forgetting we’re people too. the ugly.
  22. don’t be a dick.

  23. what to do.

  24. what to do. Be Descriptive Be Concise Be Polite Be

    Clear
  25. Clear and concise topic. the good. Changed WordPress URL and

    now my site is gone.
  26. I wanted my site to be at “mysite.com/blog” instead of

    “mysite.com” so I changed the site URLs in the general settings. I don’t think I did it right because now my site is gone and I can’t login to my site to fix it. Is there anything I can do to fix it or am I out of luck? :( Thanks in advance for the help! Gives clear information about the problem, what was done prior, and is not freaking out. the good.
  27. the good. Clear subject lines. Summarize the problem, but… Give

    enough detail. Honey, not vinegar.
  28. What operating system? What browser? What have you already tried?

    Share your technical level. Self-hosted or WordPress.com? Take a picture. Tell us if you figured it out! Share! more better.
  29. questions?

  30. thanks. Carolyn Sonnek @carolynsonnek carolynsonnek.com speakerdeck.com/csonnek