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Dylan Schowengerdt - Ignite - Customer Success:...

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
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October 07, 2016
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Dylan Schowengerdt - Ignite - Customer Success: The Missing Link in the Feedback Loop to Engineering

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devopsdaysraleigh

October 07, 2016
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Transcript

  1. None
  2. None

  3. Blah Blah Blah

  4. None
  5. None
  6. None
  7. None
  8. None

  9. Sometimes several small wins equals a big win

  10. None
  11. None

  12. Expectations vs. Reality

  13. None

  14. Old School vs. New School

  15. Feedback and Filtering: The Balancing Act

  16. Feedback and Filtering: The Balancing Act

  17. Developement

  18. H •  Label •  Ask •  Visualize •  Aggregate • 

    Highlight

  19. Why is this important to the company

  20. Q3 metrics Solidifying the case - the story of Customer

    Success LESS SUPPORT TICKETS LONGER CUSTOMER SUBSCRIPTIONS HAPPIER CUSTOMERS

  21. @DevOpsDylan [email protected]