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Dylan Schowengerdt - Ignite - Customer Success: The Missing Link in the Feedback Loop to Engineering
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devopsdaysraleigh
October 07, 2016
Technology
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Dylan Schowengerdt - Ignite - Customer Success: The Missing Link in the Feedback Loop to Engineering
devopsdaysraleigh
October 07, 2016
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Transcript
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Blah Blah Blah
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Sometimes several small wins equals a big win
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Expectations vs. Reality
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Old School vs. New School
Feedback and Filtering: The Balancing Act
Feedback and Filtering: The Balancing Act
Developement
H • Label • Ask • Visualize • Aggregate •
Highlight
Why is this important to the company
Q3 metrics Solidifying the case - the story of Customer
Success LESS SUPPORT TICKETS LONGER CUSTOMER SUBSCRIPTIONS HAPPIER CUSTOMERS
@DevOpsDylan
[email protected]