Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Dylan Schowengerdt - Ignite - Customer Success:...

Avatar for devopsdaysraleigh devopsdaysraleigh
October 07, 2016
Technology
270
0

Dylan Schowengerdt - Ignite - Customer Success: The Missing Link in the Feedback Loop to Engineering

Avatar for devopsdaysraleigh

devopsdaysraleigh

October 07, 2016

More Decks by devopsdaysraleigh

See All by devopsdaysraleigh
Aaron Suggs - Keynote - Context & Contingency: Patterns for choosing good tools
Avatar for devopsdaysraleigh devopsdaysrdu
0
100
Chris Collins - Embracing the Container
Avatar for devopsdaysraleigh devopsdaysrdu
0
88
Rebecca Fernandez & Jen Krieger - How to be more open, collaborative, and inclusive at work
Avatar for devopsdaysraleigh devopsdaysrdu
0
190
Josh Atwell - How to Evolve Ops Skills to a DevOps World
Avatar for devopsdaysraleigh devopsdaysrdu
0
160
Leon Fayer - Ignite - Oncall for developers
Avatar for devopsdaysraleigh devopsdaysrdu
0
100
Maggie Gourlay - Ignite - My Gaming Days Weren’t Wasted: How Gaming Trained Me for Testing in DevOps
Avatar for devopsdaysraleigh devopsdaysrdu
0
130
Fraser Pollock - Ignite - Data Before DevOps
Avatar for devopsdaysraleigh devopsdaysrdu
0
82
Eric Sigler - "Is there any strong objection?"
Avatar for devopsdaysraleigh devopsdaysrdu
0
100
Michael DeHaan - Keynote - Speaking for the Dead: Is "Waterfall" and "Monolithic" Actually Good?
Avatar for devopsdaysraleigh devopsdaysrdu
0
95

Other Decks in Technology

See All in Technology
Agent 時代の Kaggle 展望 / kaggle-in-the-agentic-era
Avatar for Shotaro Ishihara upura
1
670
事業価値と Engineering 2026年度版
Avatar for Recruit recruitengineers
PRO
45
22k
老害フォレンジッカーはAI羊の夢を見るか？
Avatar for tadmaddad tadmaddad
0
310
20260807_第6回_関東kaggler会LT_claw系bot xangiと始める、"寂しくない" kaggle
Avatar for suguuuuuすぐー sugupoko
0
220
AIは実装を速くする。では、私たちは何を今作るべきか？－立場を越えてリリースに向き合ったチーム開発の実践 / 20260801 Hiromi Nakaya and Naoki Takahashi
Avatar for SHIFT EVOLVE shift_evolve
PRO
3
450
Webアクセシビリティ入門 2026
Avatar for Recruit recruitengineers
PRO
3
460
20260608_Codexの可能性_ノンプログラマー向け_大城追記
Avatar for NobuakiOshiro doradora09
PRO
0
780
MIRU 2026 チュートリアル
Avatar for Keisuke Fujii keisuke198619
0
870
Eight Engineering Unit 紹介資料
Avatar for Sansan, Inc. sansan33
PRO
3
8.1k
GitHub CopilotのFinOps - AI CreditのObservabilityと価値を生むためのエージェント設計
Avatar for yuriemori yuriemori
0
140
OSPN.JPバージョンアップ作業進捗のご報告 / 20260801-osc26kyoto
Avatar for Akira Ouchi akkiesoft
0
420
グローバル基準のSREは、運用現場でどう機能したか：成熟度アセスメントの実践 ／ SRE NEXT 2026
Avatar for sorawatanabe sorawatanabe
0
140

Featured

See All Featured
Evolution of real-time – Irina Nazarova, EuRuKo, 2024
Avatar for Irina Nazarova irinanazarova
9
1.5k
Side Projects
Avatar for Sacha Greif sachag
455
43k
Building Flexible Design Systems
Avatar for Yesenia Perez-Cruz yeseniaperezcruz
330
40k
The Invisible Side of Design
Avatar for Vitaly Friedman smashingmag
301
52k
The #1 spot is gone: here's how to win anyway
Avatar for Tamara Novitovic tamaranovitovic
3
1.1k
How People are Using Generative and Agentic AI to Supercharge Their Products, Projects, Services and Value Streams Today
Avatar for Helen Beal helenjbeal
1
260
Navigating Weather and Climate Data
Avatar for Ryan Abernathey rabernat
0
460
Ecommerce SEO: The Keys for Success Now & Beyond - #SERPConf2024
Avatar for Aleyda Solis aleyda
1
2.1k
A Tale of Four Properties
Avatar for Chris Coyier chriscoyier
163
24k
JAMstack: Web Apps at Ludicrous Speed - All Things Open 2022
Avatar for David Neal reverentgeek
1
540
Redefining SEO in the New Era of Traffic Generation
Avatar for Szymon Słowik szymonslowik
1
380
Design of three-dimensional binary manipulators for pick-and-place task avoiding obstacles (IECON2024)
Avatar for konakalab konakalab
0
530

Transcript

  1. None
  2. None

  3. Blah Blah Blah

  4. None
  5. None
  6. None
  7. None
  8. None

  9. Sometimes several small wins equals a big win

  10. None
  11. None

  12. Expectations vs. Reality

  13. None

  14. Old School vs. New School

  15. Feedback and Filtering: The Balancing Act

  16. Feedback and Filtering: The Balancing Act

  17. Developement

  18. H •  Label •  Ask •  Visualize •  Aggregate • 

    Highlight

  19. Why is this important to the company

  20. Q3 metrics Solidifying the case - the story of Customer

    Success LESS SUPPORT TICKETS LONGER CUSTOMER SUBSCRIPTIONS HAPPIER CUSTOMERS

  21. @DevOpsDylan [email protected]