Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Dylan Schowengerdt - Ignite - Customer Success:...

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for devopsdaysraleigh devopsdaysraleigh
October 07, 2016
Technology
270
0

Dylan Schowengerdt - Ignite - Customer Success: The Missing Link in the Feedback Loop to Engineering

Avatar for devopsdaysraleigh

devopsdaysraleigh

October 07, 2016

More Decks by devopsdaysraleigh

See All by devopsdaysraleigh
Aaron Suggs - Keynote - Context & Contingency: Patterns for choosing good tools
Avatar for devopsdaysraleigh devopsdaysrdu
0
99
Chris Collins - Embracing the Container
Avatar for devopsdaysraleigh devopsdaysrdu
0
84
Rebecca Fernandez & Jen Krieger - How to be more open, collaborative, and inclusive at work
Avatar for devopsdaysraleigh devopsdaysrdu
0
180
Josh Atwell - How to Evolve Ops Skills to a DevOps World
Avatar for devopsdaysraleigh devopsdaysrdu
0
160
Leon Fayer - Ignite - Oncall for developers
Avatar for devopsdaysraleigh devopsdaysrdu
0
100
Maggie Gourlay - Ignite - My Gaming Days Weren’t Wasted: How Gaming Trained Me for Testing in DevOps
Avatar for devopsdaysraleigh devopsdaysrdu
0
130
Fraser Pollock - Ignite - Data Before DevOps
Avatar for devopsdaysraleigh devopsdaysrdu
0
82
Eric Sigler - "Is there any strong objection?"
Avatar for devopsdaysraleigh devopsdaysrdu
0
99
Michael DeHaan - Keynote - Speaking for the Dead: Is "Waterfall" and "Monolithic" Actually Good?
Avatar for devopsdaysraleigh devopsdaysrdu
0
88

Other Decks in Technology

See All in Technology
最低限これだけ押さえれ大丈夫_Claude Enterprise/Team企業展開ガバナンス入門
Avatar for t-kikuchi tkikuchi
1
700
Agentic ERPをどう設計するか ー 受発注エージェントを動かす、現場の知見と設計思想ー
Avatar for 株式会社リチェルカ recerqainc
1
890
関西に縁あるMicrosoft MVPsが語るCopilotの未来
Avatar for Kaz Asada | しがない情シス kasada
0
1k
速さだけじゃない！ VoidZero ツールが移行先に選ばれる理由
Avatar for mizdra mizdra
PRO
6
730
AI駆動開発が変える、大規模開発の前提 ーHuman in the Loop から Human on the Loop へ / AIE2026
Avatar for Visional Engineering ＆ Design visional_engineering_and_design
2
1.9k
long-running-tasks
Avatar for cipepser cipepser
3
460
oracle-to-databricks-migration-with-llm-and-dbt
Avatar for case-k-git casek
1
420
美味しいスイスチーズを作ろう🧀🐭
Avatar for Taiga Mikami taigamikami
1
220
Oracle AI Database@AWS：サービス概要のご紹介
Avatar for oracle4engineer oracle4engineer
PRO
4
2.8k
JEP 522 Deep Dive - G1 GC同期コスト削減によるスループット向上を徹底検証&解説
Avatar for Daishi Tabata tabatad
1
670
Javaコミュニティをもっと楽しむための9箇条
Avatar for Sugiyama Takaaki takasyou
0
1.1k
GoとSIMDとWasmの今。
Avatar for asuka askua
3
480

Featured

See All Featured
How to build an LLM SEO readiness audit: a practical framework
Avatar for Nick Samuel nmsamuel
1
760
Joys of Absence: A Defence of Solitary Play
Avatar for Sebastian Deterding codingconduct
1
380
Testing 201, or: Great Expectations
Avatar for Joseph Mastey jmmastey
46
8.2k
Game over? The fight for quality and originality in the time of robots
Avatar for Wayne Barker wayneb77
1
190
How to Talk to Developers About Accessibility
Avatar for Jason CranfordTeague jct
2
220
Navigating Algorithm Shifts & AI Overviews - #SMXNext
Avatar for Aleyda Solis aleyda
1
1.3k
The Illustrated Children's Guide to Kubernetes
Avatar for Chris Short chrisshort
51
52k
How to Create Impact in a Changing Tech Landscape [PerfNow 2023]
Avatar for Tammy Everts tammyeverts
55
3.4k
The Illustrated Guide to Node.js - THAT Conference 2024
Avatar for David Neal reverentgeek
1
370
Redefining SEO in the New Era of Traffic Generation
Avatar for Szymon Słowik szymonslowik
1
320
Odyssey Design
Avatar for Ryan Kendrick rkendrick25
PRO
2
670
How GitHub (no longer) Works
Avatar for Zach Holman holman
316
150k

Transcript

  1. None
  2. None

  3. Blah Blah Blah

  4. None
  5. None
  6. None
  7. None
  8. None

  9. Sometimes several small wins equals a big win

  10. None
  11. None

  12. Expectations vs. Reality

  13. None

  14. Old School vs. New School

  15. Feedback and Filtering: The Balancing Act

  16. Feedback and Filtering: The Balancing Act

  17. Developement

  18. H •  Label •  Ask •  Visualize •  Aggregate • 

    Highlight

  19. Why is this important to the company

  20. Q3 metrics Solidifying the case - the story of Customer

    Success LESS SUPPORT TICKETS LONGER CUSTOMER SUBSCRIPTIONS HAPPIER CUSTOMERS

  21. @DevOpsDylan [email protected]