Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Dylan Schowengerdt - Ignite - Customer Success:...

Avatar for devopsdaysraleigh devopsdaysraleigh
October 07, 2016
Technology
0
210

Dylan Schowengerdt - Ignite - Customer Success: The Missing Link in the Feedback Loop to Engineering

Avatar for devopsdaysraleigh

devopsdaysraleigh

October 07, 2016
Tweet

More Decks by devopsdaysraleigh

See All by devopsdaysraleigh
Aaron Suggs - Keynote - Context & Contingency: Patterns for choosing good tools
Avatar for devopsdaysraleigh devopsdaysrdu
0
82
Chris Collins - Embracing the Container
Avatar for devopsdaysraleigh devopsdaysrdu
0
55
Rebecca Fernandez & Jen Krieger - How to be more open, collaborative, and inclusive at work
Avatar for devopsdaysraleigh devopsdaysrdu
0
160
Josh Atwell - How to Evolve Ops Skills to a DevOps World
Avatar for devopsdaysraleigh devopsdaysrdu
0
130
Leon Fayer - Ignite - Oncall for developers
Avatar for devopsdaysraleigh devopsdaysrdu
0
82
Maggie Gourlay - Ignite - My Gaming Days Weren’t Wasted: How Gaming Trained Me for Testing in DevOps
Avatar for devopsdaysraleigh devopsdaysrdu
0
100
Fraser Pollock - Ignite - Data Before DevOps
Avatar for devopsdaysraleigh devopsdaysrdu
0
61
Eric Sigler - "Is there any strong objection?"
Avatar for devopsdaysraleigh devopsdaysrdu
0
72
Michael DeHaan - Keynote - Speaking for the Dead: Is "Waterfall" and "Monolithic" Actually Good?
Avatar for devopsdaysraleigh devopsdaysrdu
0
64

Other Decks in Technology

See All in Technology
How Community Opened Global Doors
Avatar for hiroramos hiroramos4
PRO
1
120
登壇ネタの見つけ方 / How to find talk topics
Avatar for pinkumohikan pinkumohikan
5
530
Claude Code Actionを使ったコード品質改善の取り組み
Avatar for Katsunori Kanda potix2
PRO
6
2.4k
CI/CD/IaC 久々に0から環境を作ったらこうなりました
Avatar for Kaz Watanabe kaz29
1
190
【PHPカンファレンス 2025】PHPを愛するひとに伝えたい PHPとキャリアの話
Avatar for 転職ドラフト tenshoku_draft
0
120
A2Aのクライアントを自作する
Avatar for Ryunosuke Iwai rynsuke
1
210
【TiDB GAME DAY 2025】Shadowverse: Worlds Beyond にみる TiDB 活用術
Avatar for Cygames cygames
0
1.1k
生成AI時代の開発組織・技術・プロセス 〜 ログラスの挑戦と考察 〜
Avatar for Hiroshi Ito itohiro73
1
280
より良いプロダクトの開発を目指して - 情報を中心としたプロダクト開発 #phpcon #phpcon2025
Avatar for 弁護士ドットコム bengo4com
1
3.1k
Delegating the chores of authenticating users to Keycloak
Avatar for Alexander Schwartz ahus1
0
130
Microsoft Build 2025 技術/製品動向 for Microsoft Startup Tech Community
Avatar for Toru Makabe torumakabe
2
300
Oracle Audit Vault and Database Firewall 20 概要
Avatar for oracle4engineer oracle4engineer
PRO
3
1.7k

Featured

See All Featured
How GitHub (no longer) Works
Avatar for Zach Holman holman
314
140k
Imperfection Machines: The Place of Print at Facebook
Avatar for Scott Boms scottboms
267
13k
StorybookのUI Testing Handbookを読んだ
Avatar for Shingo Yamazaki zakiyama
30
5.8k
RailsConf 2023
Avatar for Aaron Patterson tenderlove
30
1.1k
Bash Introduction
Avatar for André Augusto Costa Santos 62gerente
614
210k
Making Projects Easy
Avatar for Brett Harned brettharned
116
6.3k
The MySQL Ecosystem @ GitHub 2015
Avatar for Sam Lambert samlambert
251
13k
Distributed Sagas: A Protocol for Coordinating Microservices
Avatar for Caitie McCaffrey caitiem20
331
22k
Site-Speed That Sticks
Avatar for Harry Roberts csswizardry
10
660
How to Ace a Technical Interview
Avatar for Jacob Kaplan-Moss jacobian
277
23k
Unsuck your backbone
Avatar for Amy Palamountain ammeep
671
58k
Navigating Team Friction
Avatar for Lara Hogan lara
187
15k

Transcript

  1. None
  2. None

  3. Blah Blah Blah

  4. None
  5. None
  6. None
  7. None
  8. None

  9. Sometimes several small wins equals a big win

  10. None
  11. None

  12. Expectations vs. Reality

  13. None

  14. Old School vs. New School

  15. Feedback and Filtering: The Balancing Act

  16. Feedback and Filtering: The Balancing Act

  17. Developement

  18. H •  Label •  Ask •  Visualize •  Aggregate • 

    Highlight

  19. Why is this important to the company

  20. Q3 metrics Solidifying the case - the story of Customer

    Success LESS SUPPORT TICKETS LONGER CUSTOMER SUBSCRIPTIONS HAPPIER CUSTOMERS

  21. @DevOpsDylan [email protected]