Making Work Visible - How to Unmask Capacity Killing WIP

Are you scrambling to meet deadlines only to find more requests piling up in your inbox? Hidden WIP is a major contributor to clogged value streams and overloaded employees, burdened with too many meetings and frustrating work routines. Making work visible highlights the problems leading to low productivity across the organization. In this talk, Dominica shares how to unmask the things that kill your team’s capacity to optimize workflow.

Transcript

1. Dominica DeGrandis Making Work Visible How to Unmask Capacity Killing WIP Dominica DeGrandis Q: How do to get your most important work done?
2. @dominicad 1. Too many meetings 2. How to expose capacity killing WIP* 3. What to do about too much WIP & too many meetings Address 3 things *WIP; work-in-progress, all the stuff you’ve started, but not finished. partially completed work.
3. @dominicad
4. The all day cram The 30 minute jam The triple booked wham
5. The 30 minute jam @dominicad Problem: Constant context switching § Cognitive overload from 10 meetings a day § Hard to achieve flow w/ constant stop & go Show hands
6. Show hands Problem: zero room for variability § Unexpected urgent work pushes out planned work § Disappointed people The all day cram show hands
7. A canceled meeting creates rework – which has a cost The triple booked wham show hands Problem: Rework & delays § Can’t be in 3 places – “carry on w/o me” § Time wasted rescheduling meetings § Rehash decisions with no-show people § Knowledge work is perishable
8. @dominicad CONFLICTING PRIORITIES
9. Dominica DeGrandis Thief Conflicting Priorities Projects and tasks that compete with each other. Conflicting Priorities is a time thief b/c people take on too much WIP when priorities are unclear.
10. @dominicad Look at Flow time Balanced Flow chart? www.ddegrandis.comm
11. Balanced Flow chart exercise – How good? www.ddegrandis.com @dominicad Throughput Change failure rate
12. Dominica DeGrandis Thief Unplanned Work Unplanned Work: Interruptions that prevent you from finishing something or from stopping at a better breaking point. Unplanned Work is a time thief b/c unplanned work usurps planned work @dominicad UNPLANNED WORK
13. Dominica DeGrandis Unplanned Work: Interruptions that prevent you from finishing something or from stopping at a better breaking point. Unplanned Work is a time thief b/c unplanned work usurps planned work @dominicad
14. DEPENDENCIES We work in webs of interdependencies https://medium.com/netflix-techblog/towards-true-continuous-integration- distributed-repositories-and-dependencies-2a2e3108c051
16. UNMASK DEPENDENCIES
17. Dominica DeGrandis Thief Neglected Work Neglected Work is partially completed work that gets postponed. It’s work that sits idle on the bench waiting for attention. Neglected work is a time thief b/c it either gets in the way of higher value work or it delays the delivery of important work. NEGLECTED WORK
18. Dominica DeGrandis Thief Neglected Work Neglected Work is partially completed work that gets postponed. It’s work that sits idle on the bench waiting for attention. Neglected work is a time thief b/c it either gets in the way of higher value work or it delays the delivery of important work.
19. Dominica DeGrandis Thief Neglected Work Neglected Work is partially completed work that gets postponed. It’s work that sits idle on the bench waiting for attention. Neglected work is a time thief b/c it either gets in the way of higher value work or it delays the delivery of important work.
20. Dominica DeGrandis @dominicad Thief Too much Work-in-progress (WIP) Too much WIP: When demand exceeds capacity. Lots of partially completed work. Too much WIP is a time thief b/c doing 2 or more things at one time causes interruptions & context switching, results in work delivered late, or with low quality. TOO MUCH WIP
21. @dominicad
22. Dominica DeGrandis WIPis a leading indicator
23. @dominicad 1. Maker calendar: Creative people 2. Manager calendar: Decision makers 3. Combo calendar: People who do both 3 Calendar Solutions
24. Ultradium cycles: brain naturally gets lull in concentration every 90 – 120 min when awake b/c brain wave frequencies rise, then sink. https://www.polyphasicsociety.com/polyphasic-sleep/science/rhythms/ Maker calendar
25. Unstructured time after dept meetings Manager calendar Upper mgt is in a position to make everyone meet at their frequency. But if they know ppl working for them need long chunks of time, they can arrange calendar to accommodate prime maker time mgrs meet w/ other mgrs during prime maker time
26. Combo calendar - before
27. Combo calendar - after D1 D1 D1 D1
28. “But that won’t work here.”
29. “The difference between successful people and very successful people is that very successful people say “no” to almost everything.” ~Warren Buffett https://www.goodreads.com/author/show/756.Warren_Buffett
31. dominica@SendYourSlides.com flow Want More Learn More? To receive the following: • A copy of this presentation • The 73 page excerpt of Making Work Visible • Videos of my DevOps Enterprise talks • 45 min excerpt of Making Work Visible audiobook • The Balanced Flow Chart exercise • Tool integration article from Tasktop Just pick up your phone, and send an email: To: dominica@SendYourSlides.com Subject: flow