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Discover the Quality Coach role and their Toolbox

October 03, 2023

Discover the Quality Coach role and their Toolbox

It’s easy to say, „quality is everyone responsibility” but putting it in practice and involve the whole team to quality is not obvious. The Quality Coach role exists to help team members and stakeholders actively adopt quality practices and make quality tangible in the product, process and people involved.
As a Quality Coach, I would like to first present the role in detail, then share my first experience in this role, the challenges I encountered and the result of this experimentation at team and organizational level.
I learned that it is required to know beforehand: what aspect of quality does the team want to improve? Why ? and how we can benefit from cross-functional learning and experimentation through communities of practice as well as visualization.
I learned different facilitation techniques for an effective coaching experience with teams to make them committed to quality.
During this presentation, I will share with you the role of Quality Coach in agile teams as well as the toolbox that can used during facilitation. Which aims to meet the objectives of organization and teams toward quality.


October 03, 2023

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  1. 3 Quality Coaching 2023 Hello, I’m Emna Introduction #ExploreWithEmna ▪

    Testing consultant at Sogeti ▪ Sketchnotes lover ▪ Blogger : emnaayadi.com ▪ Linkedin Learning Instructor ▪ SogetiLabs Fellow
  2. 4 Quality Coaching 2023 Agenda Introduction ▪ The Quality Coach

    Role ▪ Being a Quality Coach: Challenges and benefits ▪ Quality Coaching Exercises to do with your team #ExploreWithEmna
  3. 6 Quality Coaching 2023 Coaching unlocks a person’s potential to

    maximise their performance. Coaching Teaching Directive Non Directive Teaching Vs. Coaching • Instructing • Giving advice • Telling what to do • Reflecting • Listening • Questionning Tip : Coaching unlocks a person’s potential to maximize their performance. #ExploreWithEmna
  4. Why “Quality coaching” ? « Quality is a value to

    some person, who matters » -- Jerry Weinberg
  5. 8 Quality Coaching 2023 From Testing to Quality Engineering Quality

    Coaching Picture: Marianne Duijst #ExploreWithEmna
  6. 9 Quality Coaching 2023 Why Quality Coaching? Quality Coaching ▪

    Teams and organizations want to be involved instead of being told what to do ▪ Quality involves the entire ecosystem ▪ Quality is a whole team responsibility #ExploreWithEmna
  7. 10 Quality Coaching 2023 What is an (Agile) Quality Coach?

    Quality Coaching An agile quality coach is a role that challenges and actively supports a team or organization to build a quality collaborative approach, through (as appropriate): ▪ Coaching (individual or collective) ▪ Facilitating (workshops, rituals, visuals, graphic recording...) ▪ Training (or raising awareness) ▪ Mentoring (especially with beginners or those in difficulty) #ExploreWithEmna
  8. 11 Quality Coaching 2023 Main Benefits Quality Coaching Benefits Remove

    Silos Fast Feedback Quality Product Faster Peace Learning opportunity #TestAndLearn Involving teams/organisation instead of directing Movement towards continuous Testing Happy at work #ExploreWithEmna
  9. 13 Quality Coaching 2023 Main Benefits Agenda: Empty or Exploding

    ? Challenges Tip : Create your own agenda and be intellectually and physically available #ExploreWithEmna
  10. 14 Quality Coaching 2023 Main Benefits Which levels of details

    is enough ? Challenges Tip : Understand and challenge the expectations of management but especially of the teams you support #ExploreWithEmna
  11. 15 Quality Coaching 2023 Main Benefits Added value takes time

    Challenges Tip : Start small and monitor progress. It's not magic! Create a backlog of actions and prioritize them #ExploreWithEmna
  12. 16 Quality Coaching 2023 Main Benefits Mandate and positioning of

    the role within team(s) and organisation Challenges Tip : Raise awareness in your communities within the organization about the importance and challenges of this role, you need to involve them! #ExploreWithEmna
  13. 17 Quality Coaching 2023 Main Benefits Agile Coach vs Quality

    Coach Challenges Tip : Collaborate actively with other « Coach(es) » #ExploreWithEmna
  14. Quality Coaching Building a Culture of Quality Quality is a

    whole team responsibility DevOps: we all solve the prolem Good Test Design Testing is not a phase it’s an activity Build Quality In Small experiments #ExploreWithEmna
  15. 20 Quality Coaching 2023 Practice !! Team Health Check Tip

    : Encourage teams to regularly auto-evaluate on different themes within a process of continuous improvement #ExploreWithEmna
  16. 21 Quality Coaching 2023 Practice !! Verwondering I WONDER ABOUT...

    - why testers are not present in the refinement session - why testers are not invited in the sprint review - why dependent teams don’t communicate regularly with each others - why acceptants are surprised when they hear they can start testing Reference - Anne Colder Good starting point! #ExploreWithEmna
  17. 22 Quality Coaching 2023 Practice !! Active Listening : Skills

    to master Reference – Center for Creative Leadership #ExploreWithEmna
  18. 23 Quality Coaching 2023 Practice !! Soon Funnel Reference –

    Anne Marie Charrett How will you know you have successfully tested this US ? What’s preventing you from doing the testing you want ? What testing have you already done ? What’s the first step we need to take ? Tip : Questions are powerful tools #ExploreWithEmna
  19. 24 Quality Coaching 2023 Practice !! Ask Great Open Questions

    Ask open-ended questions leading to awareness and reflection • How will you measure success ? -> What is the most important aspect in terms of quality? Avoid the “WHY..." Because it leads to justification and can “point out” people • Why did you fail ? -> How could we have done better ? #ExploreWithEmna
  20. About Sogeti Learn more about us at www.sogeti.com This message

    contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright© 2023 Sogeti. All rights reserved. Sogeti is a leading provider of technology and engineering services. Sogeti delivers solutions that enable digital transformation and offers cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Sogeti combines agility and speed of implementation with strong technology supplier partnerships, world class methodologies and its global delivery model, Rightshore®. Sogeti brings together more than 25,000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE, listed on the Paris Stock Exchange. Thank You for your attention ☺ !!