Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Instrumenting The Rest Of The Company: Hunting ...

Instrumenting The Rest Of The Company: Hunting For Metrics

Presented at Monitorama 2017, video at: https://youtu.be/wnjCNBfH3kg?t=3h3m35s

Eric Sigler

May 23, 2017
Tweet

More Decks by Eric Sigler

Other Decks in Technology

Transcript

  1. @esigler Instrumenting The Rest Of The Company: Hunting For Useful

    Metrics Eric Sigler, Head of DevOps, PagerDuty
  2. @esigler "What data did you use to understand $foo? And

    how will we know if $bar improved anything?”
  3. @esigler "We have a problem with people not knowing what

    the chatbot does, so we're going to write better documentation."
  4. @esigler “If only there was some way we could track

    events, and show them over time.”
  5. @esigler Potpourri: Data collection (chat, email, calendars) Cross-validation of metrics

    (“Sniff test”) Cognitive biases around metrics Plotting against organization events
  6. @esigler Takeaways: Useful metrics are everywhere You aren’t alone in

    digging for metrics Existing tools can be repurposed Look to reverse engineer your way to a metric Look for proxy metrics (but choose wisely)