Humans are terrible compilers: A User's Guide

Humans are well known for their ability to be adaptable, flexible, and improvise as needed. However, they are often used as very oddly behaved compilers of written documents - run books for services, legal agreements, and pull requests / code reviews are a few examples.

This talk covered several known issues with the current release of the Human 1.0 compiler, practical workarounds for these issues than anyone can use, and ways to debug when everything goes wrong.

Transcript

1. @esigler Eric Sigler, Head of DevOps, PagerDuty Humans are terrible compilers: A User’s Guide
2. @esigler
3. @esigler
4. @esigler
5. @esigler
6. @esigler Runbooks
7. @esigler
8. @esigler
9. Your compiler has bugs. @esigler
10. @esigler
11. @esigler
12. @esigler
13. Workarounds for confirmaAon bias @esigler
14. “Illusion of validity” @esigler
15. Workarounds for “Illusion of validity” @esigler
16. @esigler
17. @esigler Workarounds for overconfidence bias
18. @esigler
19. @esigler Theory Of Mind
20. @esigler
21. @esigler
22. @esigler Frameworks, yo.
23. @esigler Nonviolent Communication
24. @esigler Observations
 Feelings
 Needs
 Requests
25. @esigler We’re all a little too awesome at pattern matching
 Be aware that you have bias
 Consider when to use Theory of Mind and when not to
 Communication tooling is crucial
26. @esigler Wikipedia: List of Cognitive Biases Theory of Mind Nonviolent Communication Books: Thinking, Fast and Slow
27. @esigler “Since learning about confirmation bias, I keep seeing it everywhere!” Buster Benson (@buster)
28. @esigler Thank you! Questions?