Build Scalable Chat Platform That Scalable with Bot

Build Scalable Chat Platform That Scalable with Bot

Transcript

1. Build Reliable and Scalable Chat Platform that Bot Compatible by Evan Purnama (CTO, Qiscus)
2. What is Qiscus? We are a startup that help companies to enable conversations in their apps. #EnablingConversations
3. What is Qiscus? #EnablingConversations
4. Our Customers … and 100+ more apps already registered in our system ~ 6 millions chat users (on our cloud server) #EnablingConversations
5. Use cases ◦ Connect user to user (doctor to patient, student to teacher) ◦ Connect between user to admin/agent (customer services) ◦ Connect between user to bot engine (chatbot) ◦ Create alternative of internal messaging (create WA-like App) #EnablingConversations
6. Some of tech that we are using #EnablingConversations
7. Chat System That Reliable and Scalable
8. Reliability #EnablingConversations
9. Uptime ◦ Measure of system reliability ◦ Service Level Agreement (SLA) #EnablingConversations
10. Uptime #EnablingConversations
11. Uptime #EnablingConversations > 99.9 %
13. Scalability #EnablingConversations
14. Architecture & Infrastructure #EnablingConversations Frontend / Client Side Backend / Web Server / Middleware DB General IT System
15. Architecture & Infrastructure #EnablingConversations Frontend / Client Side Backend / Web Server / Middleware DB General IT System
16. Scalable General IT System #EnablingConversations Load Balancer
17. Scalable General IT System : Frontend #EnablingConversations Content Delivery Network (CDN)
18. Scalable General IT System : Frontend #EnablingConversations Server Side Rendering
19. Scalable General IT System : Frontend #EnablingConversations Lazy Load Data
20. Scalable General IT System : Backend #EnablingConversations
21. Scalable General IT System : Backend #EnablingConversations
22. Scalable General IT System : Database #EnablingConversations Optimise Query and Indexing
23. Scalable General IT System : Database #EnablingConversations DB DB Vertical Scaling
24. Scalable General IT System : Database #EnablingConversations Caching Backend / Web Server / Middleware DB Cache
25. Scalable General IT System : Database #EnablingConversations Caching
26. Scalable General IT System : Database #EnablingConversations DB DB Horisontal Scaling DB DB
27. Scalable General IT System : Database #EnablingConversations Horisontal Scaling : Master / Slave
28. Scalable General IT System : Database #EnablingConversations Horisontal Scaling : Sharding
29. Scalable General IT System : Database #EnablingConversations Scaling Write (?) Backend / Web Server / Middleware DB
30. Scalable General IT System : Database #EnablingConversations Throttle / Queue Backend / Web Server / Middleware DB PubSub
31. Scalable General IT System : Database #EnablingConversations Distributed Database
32. Scalable General IT System : Database #EnablingConversations Distributed Database
33. Realtime Communication System #EnablingConversations Frontend / Client Side Backend / Web Server / Middleware DB Realtime Server Architecture & Infrastructure
34. #EnablingConversations Realtime Server Scaling Realtime Server
35. #EnablingConversations Load Balancer Scaling Realtime Server RealTime Server RealTime Server RealTime Server
36. #EnablingConversations Load Balancer Scaling Realtime Server RealTime Server RealTime Server RealTime Server
37. #EnablingConversations Scaling Realtime Server “DNS” Load Balancer RealTime Server RealTime Server RealTime Server Shared Memory
38. #EnablingConversations Scaling Realtime Server “DNS” Load Balancer Distributed Realtime Server
39. #EnablingConversations Scaling Realtime Server
40. #EnablingConversations Scaling Realtime Server Cluster
41. #EnablingConversations Scaling Realtime Server 10 MILLION CONCURRENT USERS
43. Chat System That Bot Compatible
44. Chatbot #EnablingConversations
45. #EnablingConversations And lot more …
46. #EnablingConversations How Chatbot Works Request Response
47. #EnablingConversations How Chatbot Works Response Instance AI Engine Request
48. #EnablingConversations How Chatbot Works Request Response Middleware AI Engine Response Request
49. #EnablingConversations How Chatbot Works Chat Platform Response Request Response Request
50. #EnablingConversations How Chatbot Works Chat Platform Response Request Response Middleware AI Engine Request Webhook Post Message Server API
51. #EnablingConversations Chat Platform Must Have Chat Platform Input Trigger Webhook Post Message Server API
52. #EnablingConversations Chat Platform Nice to Have Chat Platform Typing API Read API Various event API
53. #EnablingConversations Chat Platform Nice to Have
54. #EnablingConversations Chat Platform Nice to Have
55. Build a Scalable Chat Platform That Compatible with Bot Is NOT Easy
56. Make it easier
57. #EnablingConversations By Using
58. We are hiring! Especially Backend, SRE Engineers, and Mobile Developers Contact Me : e@qiscus.com
59. Thank you. Let’s have a conversation.