Observations and results of the U of M Libraries' Primo discovery tool's trip to our campus' formal usability testing lab. Presented at the Amigos Library Services, Discovery Tools Now and in the Future Conference. Nov. 18, 2014.
with product managers • Support tickets • Enhancement requests / Salesforce cases • Share results with ExLibris community • Identify local challenges versus vendor issues • Monitor Primo application performance • Implement custom solutions
to 1.2s, increased revenue by 12%. Amazon.com – increased revenue by 1% for each 100ms of improvement. AOL.com – Visitors in the top ten percentile of site speed viewed 50% more pages. Yahoo – Increased traffic by 9% for every millisecond of improvement Google.com – A/B tested performance, 500ms delay causes 20% drop in traffic Mozilla – got 60M more Firefox downloads by making pages 2.2s faster
Libraries have begun monthly in-house usability testing • Largely following example of Matthew Reidsma at Grand Valley State University • Evaluate Real User Monitoring • Set / Record / Analyze realistic R.U.M. expectations • Draft R.U.M. standards into next vendor-hosted discovery RFP • Audit common search queries • Detect data oddities and FRBR issues • Ensure top result is the best result