Conflict Communication

Full Slide Deck from 2015-02-10 Webinar

Transcript

1. “Expand Your Horizons” Webinar Series Conflict Communication February 10, 2015 1:00 – 1:45pm The Webinar will begin shortly. You can ask a question in the box on the right hand side. We will answer them during our Q&A at the end of the webinar.
2. Presenter: Renée Gendron – Principal, Vitae Dynamics Inc. Moderator: Juliana Dong – Intermediate Financial Policy & Systems Officer, Transport Canada 2
3. CONFLICT COMMUNICATION Understanding and Overcoming Conflict in the Workplace
4. Recognising Conflict Difference of opinion:  Procedural  Values  Goals or objectives  Power  Rights  Interests  Personalities
5. Responses to Conflict Avoiding Accommodating Competing Compromising Collaborating
6. Impulse Control Download exercise at www.fmi.ca/events/webinars
7. EXERCISE ON IMPULSE CONTROL
8. Getting More Information
9. Sources of Information • Seek out different sources • Challenge your assumptions • Challenge your motivations
10. Questions Funnel • Honing in on what you want to know more about …….. • ……… then formulating a response Download exercise at www.fmi.ca/events/webinars
11. EXERCISE ON QUESTIONS FUNNEL
12. Signs of an angry person • Gets mad over little things • Frequently interrupts • Complains • Holds a grudge • Cold-hearted
13. Using the Questions Funnel • Angry people may not know why they are angry • Ask open-ended questions to help reduce tension
14. Review • Conflict is a disagreement • Control your impulses • Check for accurate information • Angry people may not know they are angry or why they are • Ask open-ended questions to diffuse an angry person
15. Questions and Answers 15 Cyber Security • Tuesday, February 24, 2015 at 1:00pm EST • Panelists: • Les Wong – Director, Cyber Threat Evaluation Centre, Communications Security Establishment of Canada • Ewan Willars – Director of Policy, ACCA Global A Conversation with Nova Scotia’s new Auditor General • Thursday, March 12, 2015 at 12:00pm EST • Presenter: • Michael Pickup, CA – Auditor General of Nova Scotia Upcoming Webinars Register at www.fmi.ca/events/webinars