The Craft of Feedback

Explore actionable feedback methods, respectful delivery, and strategies to enhance receptivity and team performance through positive and constructive communication.

Transcript

1. The craft of feedback Erin ‘ Folletto’ Casali
2. Manifesto Ibridi F E L L O W DIRECTOR PRODUCT STARTUP CONSULTANCY SMARTER, SIMPLER, SOCIAL BOARD
3. Re- learning feedback
4. Regression to the Mean Positive feedback is followed by worse results
5. Regression to the Mean Negative feedback is followed by better results
6. Regression to the Mean The person has been improving the whole time
7. “ ” Daniel Kahneman We are statistically punished for rewarding others and rewarded for punishing them.
8. Negative is about change Positive is about con fi rmation “You are not on the right path, let’s get you back” “You are on the right path, let’s build on it”
9. “Good job” Praise ≠ Positive Feedback
10. “Bad job” Blaming ≠ Negative Feedback
11. Vagueness kills any feedback
12. Give feedback
13. Artefact Person
14. Feedback equation Actionable feedback Observation Impact Question + + = See also SBI (Situation, Behaviour, Impact) model Feedback Equation by Lara Hogan
15. Actionable feedback Observation Impact Question + + = Describe Facts Outline reality, state facts, avoid judgement
16. Actionable feedback Observation Impact Question + + = Outline Assumptions Clarify your perspective, where you are coming from
17. Actionable feedback Observation Impact Question + + = Impact as Factual
18. Actionable feedback Observation Impact Question + + = Impact as Factual Impact as Perceived
19. Actionable feedback Observation Impact Question + + = Question “Please do X this way” Request “How can we solve X?”
20. Question Request Actionable feedback Observation Impact Question + + = Prescriptive, de fi nes a way forward Open, left to be explored
21. “It’s unclear to me what you suggest” STORY
22. The best feedback 
 will not get through 
 if not delivered 
 in a respectful way
23. Receptivity equation Respectful Feedback Timing Attitude Form + + =
24. Be timely Nobody likes to rework Respectful Feedback Timing Attitude Form + + =
25. Respectful Feedback Timing Attitude Form + + = Be timely When things happen (but do not kill a win)
26. “They never listen to my feedback” STORY
27. Respectful Feedback Timing Attitude Form + + = Focus on growth What can we say that will help them get better?
28. Respectful Feedback Timing Attitude Form + + = Radical Candor by Kim Scott Ruinous Empathy Radical Candor Manipulative Insincerity Obnoxious Aggression CARE PERSONALLY CHALLENGE DIRECTLY Kind not deceiving Direct not rude
29. Respectful Feedback Timing Attitude Form + + = Implicit protocols Different cultures Spectrum of neurodiversity Occasional trip word Everything can be misinterpreted
30. Respectful Feedback Timing Attitude Form + + = Reset & backtrack Apologize Increase bandwidth
31. “When you say oh…” STORY
32. Ask feedback
33. The worst possible way 
 to ask for feedback “Any feedback?”
34. Be speci fi c Ask exactly what you need to move forward
35. Receive feedback
36. Respectful Feedback Timing Attitude Form + + = Decide when it is the right time to action it Rewrite to make it easier to review Check if anything might affect your judgement
37. Actionable feedback Observation Impact Question + + = Deconstruct to identify what they are observing Deconstruct to split problem from solution Deconstruct to assess relative impact
38. “ ” Christine Porath, HBR High-performing teams share nearly six times more positive feedback than average teams. Marcial Losada, Emily Heaphy (2004) The Role of Positivity and Connectivity in the Performance of Business Teams
39. Thanks. IntenseMinimalism.com — READ MORE AND FOLLOW ON —