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Slack And Beyond: Internal Communication For Distributed Companies

Slack And Beyond: Internal Communication For Distributed Companies

“Distance will die,” the British economist Frances Cairncross predicted while observing the spread of the Internet in the 1990s. Distributed companies are defeating distance on a daily basis by using several tools and adapting them to our needs.

In this session I have explained how internal communication for remote companies can be effective, and shared how you can implement the same strategies to communicate with the rest of your team—while reducing issues related to different time zones, cultures and lifestyle.

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Franz Vitulli

October 16, 2016
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Transcript

  1. internal communication for distributed companies @franzvitulli SLACK AND BEYOND #wcnl

  2. None
  3. london nuoro

  4. None
  5. large-scale wordpress websites wordpress.com vip partner agency distributed team with

    ~35 humans
  6. None
  7. None
  8. london, boston adayofrest.hm online outofoffice.hm

  9. THE WAY WE COMMUNICATE IS UNIQUE.

  10. None
  11. LANGUAGE = COOPERATION

  12. SPEAKING 100% sync communication.

  13. VISUAL COMMUNICATION

  14. WRITING 1-to-1, 1-to-many async communication

  15. LONG DISTANCE SYNC COMMUNICATION phone, radio, etc.

  16. NO MORE BODY LANGUAGE NO MORE FACIAL EXPRESSIONS

  17. THE INTERNET CHANGED EVERYTHING.

  18. None
  19. HOW DO WE REPLACE THIS?

  20. SOFTWARE.

  21. None
  22. SOFTWARE ALONE DOESN’T DO ANYTHING.

  23. SYNC HYBRID ASYNC

  24. SYNC

  25. HAVE A MEETING AGENDA 1

  26. KEEP IT SHORT AND SWEET 2

  27. TAKE NOTES! 3

  28. SYNC / ASYNC (…and other group chat apps)

  29. “Group chat is like being in an all-day meeting with

    random participants and no agenda.” –Jason Fried (CEO at Basecamp)
  30. None
  31. SUPPRESS @HERE @CHANNEL

  32. MUTE CHANNELS!

  33. ⭐ starred channels regular channels @channel & @here suppressed muted

    channels CHANNEL HIERARCHY
  34. USE DO NOT DISTURB

  35. YOU’RE RESPONSIBLE FOR YOUR OFFLINE TIME

  36. ASYNC

  37. HANDBOOK? DOCUMENTATION? README’S? MEETING NOTES? EVENT REVIEWS? EMAILS?

  38. A WRITING WORKFLOW.

  39. 1 ALWAYS USE THE SAME APP.

  40. None
  41. 2 ALWAYS USE MARKDOWN.

  42. None
  43. None
  44. <h1>header 1</h1> <p>lorem ipsum</p> <h2>header 2</h2> <p>lorem ipsum</p> <ul> <li>bacon</li>

    <li>eggs</li> <li>toast</li> </ul> <h2>header 2</h2> <p>lorem ipsum</p> <ol> <li>lunch</li> <li>dinner</li> </ol> <h2>header 2</h2> <p>lorem ipsum</p>
  45. 3 CREATE & USE TEMPLATES.

  46. None
  47. 4 ALWAYS REVIEW BEFORE PUBLISHING.

  48. IT’S NOT JUST ABOUT GRAMMAR.

  49. CULTURAL / GENDER NEUTRALITY

  50. “I’m so glad we’re hiring a new marketing manager, looking

    forward to working with him!”
  51. “I’m so glad we’re hiring a new marketing manager, looking

    forward to working with him!”
  52. “I’m so glad we’re hiring a new marketing manager, looking

    forward to working with them!”
  53. TECH NEUTRALITY

  54. “If you need to get in the zone, feel free

    to cmd+q Slack”
  55. “If you need to get in the zone, feel free

    to cmd+q Slack”
  56. “If you need to get in the zone, feel free

    to quit Slack”
  57. WHERE IS INTERNAL COMMUNICATION GOING?

  58. WHERE IS INTERNAL COMMUNICATION GOING?

  59. CLIENTS? CONTRACTORS? INTERNS? SUPPLIERS? they’re all part of the greater

    team.
  60. OPENNESS real news > good news

  61. CONVERSATIONAL BOTS get ready, they’re taking over.

  62. None
  63. VIRTUAL ASSISTANTS not quite like Jarvis, still exceptional helpers.

  64. None
  65. BRAIN TO MACHINE COMMUNICATION we have the technology, maybe it’s

    not necessary yet.
  66. THE REVENGE OF NON VERBAL COMMUNICATION

  67. EMOJI ☺☹ ☕✅☀⛈

  68. None
  69. MICROINTERACTIONS

  70. LIKE A P2 POST? • I’ve seen it • I

    actually like it • thanks! • a passive-aggressive reaction?
  71. THE MEANING IS IN THE CONTEXT

  72. LET’S RECAP…

  73. ASYNC > SYNC BE INCLUSIVE DEVELOP A WRITING WORKFLOW

  74. KEEP OPTIMISING DON’T AIM FOR PERFECTION SPEAK YOUR MIND BE

    RESPECTFUL
  75. BEDANKT! @franzvitulli join the fun! http://hmn.md/is/hiring