How Not To Give Appalling User Support

How Not To Give Appalling User Support

More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted. This presentation features 10 tips and 5 tools I use to provide good user support. [Lightning talk, full presentation available]

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Franz Vitulli

March 22, 2015
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Transcript

  1. 4.

    Instructions need to be complete. Use screenshots, numbered lists and

    external links if that helps Tip 2 @franzvitulli #wcldn
  2. 6.
  3. 7.

    Help your users, but don’t forget the goal of your

    product Tip 5 @franzvitulli #wcldn
  4. 9.

    Forget these words & phrases actually you should have if

    you had read the documentation the truth is trust me unfortunately Tip 7 @franzvitulli #wcldn
  5. 12.

    Build a good FAQ or documentation page and keep it

    up-to-date Tip 10 @franzvitulli #wcldn