How Not To Give Appalling User Support

How Not To Give Appalling User Support

More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted. This presentation features 10 tips and 5 tools I use to provide good user support. [Lightning talk, full presentation available]


Franz Vitulli

March 22, 2015