Emojis for Business

Emojis for Business

The Modern Art of Working Remotely and Asynchronously

For centuries, work has always been tightly coupled to geography. However, for employers, this has meant a limited talent pool of candidates. For employees, this has meant a limited amount of geographically close opportunities. This is changing. Distributed teams are possible thanks thanks to the Internet. However, there's a right way and a wrong way to set up distributed teams. This talk is part experience report and part guide on how to work remotely. It will cover practical and time tested tools and tips for working more effectively, even if you do work in a traditional colocated workplace.

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Fredrick Galoso

April 05, 2019
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Transcript

  1. 3.

    Roadmap* 1. Me, Remote Worker 2. The Remote Spectrum 3.

    Distributed Work Principles 4. Case Studies and Situations 5. Q & A * Plenty of emojis
  2. 10.
  3. 13.

    Trello’s remote journey TL;DR We want to keep the best

    people, regardless of where they want to live. ⬇ We want to find the best people, regardless of where they are.
  4. 17.

    Part-time remote work Full-time remote work Occasional work from home

    Split office/home work Road warriors Full-time distributed role
  5. 18.

    Part-time remote work Full-time remote work Flexible to the things

    that come up. Embraces the potential to remove geography from work.
  6. 19.

    Part-time remote work Full-time remote work Without support, is the

    worst of all worlds. Requires complete organizational investment to be successful.
  7. 20.

    Benefits 1. Less about infrastructure (offices) more to individuals ⭐

    2. Organizations go to the best people for the job 3. No mandatory commutes 4. Public health
  8. 21.

    Challenges 1. Right tools for the job 2. Culture of

    autonomy and trust 3. Timezones and logistics 4. Interpersonal and social relationships
  9. 23.

    Applicable concepts across the remote spectrum.
 Practices > specific tools*

    *full disclosure: I help build products and work at a company that can help
  10. 24.

    Hard to schedule conference rooms. Poor in room audio. Attendees

    in the room talking over the remote attendee(s).
  11. 31.
  12. 34.

    Re:
 Re: Re: Re: Re: Re: … … … …

    … ……………………Re:
  13. 35.

    What is being discussed ? What is the decision ?

    What is the immediacy of the conversation ⏰?
 
 Who is missing out on this conversation ?
  14. 36.

    Persistent, available, recorded communication No one is left out since

    missing folks can find it and consume it, even if they view it after the fact.
  15. 37.

    Medium for the message Length Actionability Persistence
 (Relevance) Producers Consumers

    Short Two way Minutes 1 Few Medium One way Hours 1 Few to many Medium Two way Days Many Many Long Two way Ongoing Many Many
  16. 38.

    Example mediums Length Actionability Persistence
 (Relevance) Producers Consumers Examples Short

    Two way Minutes 1 Few Chat, video Medium One way Hours 1 Few to many Email Medium Two way Days Many Many Shared document Long Two way Ongoing Many Many Wiki, intranet
  17. 39.

    Example mediums Length Actionability Persistence
 (Relevance) Producers Consumers Examples Short

    Two way Minutes 1 Few Chat, video Medium One way Hours 1 Few to many Email Medium Two way Days Many Many Shared document Long Two way Ongoing Many Many Wiki, intranet
  18. 40.

    Chat short messages, in process work specific tasks, work coordination

    1:1 collaboration, status updates, “water cooler”
  19. 42.

    Video meetings with agendas, escalation to sight and sound realtime

    shared collaboration, formal presenter/audience interaction screen sharing, show and tell, webinars, one on ones, anywhere where high fidelity communication is needed
  20. 43.

    Example mediums Length Actionability Persistence
 (Relevance) Producers Consumers Examples Short

    Two way Minutes 1 Few Chat, video Medium One way Hours 1 Few to many Email Medium Two way Days Many Many Shared document Long Two way Ongoing Many Many Wiki, intranet
  21. 44.

    Email one to many notifications announcements, setting up other forms

    of communications out of office notifications, notes, announcements
  22. 45.

    Example mediums Length Actionability Persistence
 (Relevance) Producers Consumers Examples Short

    Two way Minutes 1 Few Chat, video Medium One way Hours 1 Few to many Email Medium Two way Days Many Many Shared document Long Two way Ongoing Many Many Wiki, intranet
  23. 46.

    Shared document persistent artifacts for presentation or decision making memos,

    agendas, documents, research longer form announcements, FAQs, polices and procedures, reports
  24. 47.

    Example mediums Length Actionability Persistence
 (Relevance) Producers Consumers Examples Short

    Two way Minutes 1 Few Chat, video Medium One way Hours 1 Few to many Email Medium Two way Days Many Many Shared document Long Two way Ongoing Many Many Wiki, intranet
  25. 48.
  26. 49.

    Tools can mask intention and humanity Keep in mind that

    at the end of these is a human being with feelings and reactions. ❤
  27. 53.

    Assume positive intent Resentment builds over time due to underlying

    issues not being addressed. Digital communication gone rogue can breed misunderstandings and hurt feelings.
  28. 55.

    It can wait Assume most interactions are asynchronous. Set and

    stick with working hours and quiet time.
  29. 65.
  30. 66.
  31. 71.

    Timezone extremes 1. Recorded video 2. Lean into written communication

    ✏ 3. Design processes to be resilient to latency 4. Rotate overlap hours
  32. 73.

    Project team What Where How Project specification or artifacts Shared

    document Written by a few drivers, open for cross functional team commenting Status updates or “stand ups” Chat or video Sent once weekly, daily. Periodic update and risk/ blockers, call for help Research Wiki with shared documents Series of documents with user interviews, data, and/ or findings Retrospective Shared document, video Start/Stop/Continue, , action items coordinated elsewhere
  33. 75.

    Sensitive disclosure What Where How Notify parties Direct message chat,

    email “I added some time on your calendar to talk about …” Bad news Video The first interaction after notifying party that you have something to share Sensitive disclosure Protected shared document Shared only with need to know parties, but creates audit trail Follow-up and sharing Email, shared document, wiki (depending on persistence) Collaborate on messaging if necessary, publish announcement
  34. 77.

    Emergencies and incidents What Where How Escalation Shared chat or

    specific incident response tool “@all I think something is going on with…, I am seeing…” Response Video, action items in shared document Swarm in video, action items and status in a timeline document Updates Chat, public shared document with stakeholders/customers Stick with an update schedule, some periodic interval to set exceptions. Delegate this.
  35. 79.

    One on ones What Where How Currently working together on

    a task Direct message chat, video “I have a question about how to do …” Manager <> report Video, action items in protected shared document Feedback and discussion in video, outcomes in writing Social time Video, #offtopic chat rooms Scheduled/loose agenda hangout time, interest group or “water cooler” discussion in chat Wins and announcements Chat, wiki, shared document Work together on messaging, but manager responsible for distribution
  36. 81.

    Put it in writing somewhere, with the right medium for

    the message, that’s discoverable.
  37. 82.

    Etc, tips and tricks 1. Expire chat messages 2. Have

    good headphones and microphones 3. Periodic onsite gatherings are still amazing 4. Seek out remote communities 5. Get out of the house
  38. 83.
  39. 84.