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Clients: Almost Human

Clients: Almost Human

When doing software development projects, things often don't go as expected. Defects, cost overruns, and missed deadlines can always cause clients to be unhappy about the result. In this talk I will explain the client's perspective, what causes them to be unhappy, and how you can change your communication to ensure that even when a project goes south, your clients stay happy and remain confident in the project's success and your expertise.

Frank van den Brink

September 05, 2012
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