Gamestorming Service Design

7cbd3f5f922d798cc312eaf596de7ae6?s=47 C. Todd Lombardo
August 11, 2012
Design
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96

Gamestorming Service Design

Talk at Northeast PHP Conference

7cbd3f5f922d798cc312eaf596de7ae6?s=128

C. Todd Lombardo

August 11, 2012
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Transcript

  1. 1.

    #gamestorming @iamctodd

  2. 2.

    ARE YOUR MEETINGS LIKE THIS?

  3. 3.

    Smart people in a room

  4. 4.
    None
  5. 5.

    WTF?

  6. 6.

    BORING HYPER DRIVE

  7. 7.

    CHAOS OF CREATIVITY!

  8. 8.

    It STARTS with ENERGY

  9. 9.

    Camp fire FOREST fire

  10. 10.

    SPARK FUEL STRUCTURE

  11. 11.

    DIFFERENT STRUCTURE DIFFERENT RESULT

  12. 12.

    BEGIN WITH THE END IN MIND

  13. 13.
    None
  14. 14.
    None
  15. 15.
    None
  16. 16.

    GAMES

  17. 17.

    GAMES

  18. 18.

    GAMES

  19. 19.

    GAMES

  20. 20.

    GAMES

  21. 21.

    GAMES

  22. 22.
    None
  23. 23.
    None
  24. 24.
    None
  25. 25.
    None
  26. 26.
    None
  27. 27.
    None
  28. 28.
    None
  29. 29.
    None
  30. 30.
    None
  31. 31.

    Meetings

  32. 32.

    Meetings

  33. 33.

    Meetings

  34. 34.

    Meetings

  35. 35.

    Meetings

  36. 36.

    Meetings

  37. 37.
    None
  38. 38.
    None
  39. 39.
    None
  40. 40.
    None
  41. 41.
    None
  42. 42.
    None
  43. 43.

    Have a goal

  44. 44.

    Have a goal DESIGN THE MEETING

  45. 45.

    Have a goal POWER of GROUPS DESIGN THE MEETING

  46. 46.
    None
  47. 47.

    SERVICE DESIGN?

  48. 48.

    h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php

  49. 49.

    h"p://servicedesigntools.org/sites/default/files/imagecache/images/res_images/CJM.png

  50. 50.

    Texto h"p://delightability.files.wordpress.com/2010/01/thejourneysGckynotes.jpg

  51. 51.

    CX ≠ UX

  52. 52.
    None
  53. 53.

    B E F O R E A F T E

    R D U R I N G
  54. 54.

    Components Stages Journey Qualitative Info Quantitative info Insights

  55. 55.

    h"p://www.adapGvepath.com/ideas/the-­‐anatomy-­‐of-­‐an-­‐experience-­‐map

  56. 56.

    h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php

  57. 57.

    h"p://www.bnj.com/buyercentric-­‐markeGng-­‐roadmap-­‐2012/

  58. 58.

    h"p://experiencema"ers.wordpress.com/2009/03/03/legos-­‐building-­‐block-­‐for-­‐good-­‐experiences/

  59. 59.

    TOUCH POINT ≠CHANNEL

  60. 60.

    READY?

  61. 61.
    None
  62. 62.

    TRaveling to NEPHP

  63. 63.

    TRACK TIME & INVOICE TRaveling to NEPHP

  64. 64.

    PAINT A BEDROOM TRACK TIME & INVOICE TRaveling to NEPHP

  65. 65.

    PAINT A BEDROOM EMAIL TO A NEW LIST TRACK TIME

    & INVOICE TRaveling to NEPHP
  66. 66.

    EMPATHY MAP

  67. 67.

    Fishbowl

  68. 68.

    Fishbowl

  69. 69.

    PLUS // DELTA How DID I do?

  70. 70.

    THANKS! hi@ctodd.com @iamctodd And  thanks  to  @DaveGray  for  the  use

     of  some  Gamestorming  slides