Gamestorming Service Design

Talk at Northeast PHP Conference

Transcript

1. #gamestorming @iamctodd
2. ARE YOUR MEETINGS LIKE THIS?
3. Smart people in a room
5. WTF?
6. BORING HYPER DRIVE
7. CHAOS OF CREATIVITY!
8. It STARTS with ENERGY
9. Camp fire FOREST fire
10. SPARK FUEL STRUCTURE
11. DIFFERENT STRUCTURE DIFFERENT RESULT
12. BEGIN WITH THE END IN MIND
16. GAMES
17. GAMES
18. GAMES
19. GAMES
20. GAMES
21. GAMES
31. Meetings
32. Meetings
33. Meetings
34. Meetings
35. Meetings
36. Meetings
43. Have a goal
44. Have a goal DESIGN THE MEETING
45. Have a goal POWER of GROUPS DESIGN THE MEETING
47. SERVICE DESIGN?
48. h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php
49. h"p://servicedesigntools.org/sites/default/files/imagecache/images/res_images/CJM.png
50. Texto h"p://delightability.files.wordpress.com/2010/01/thejourneysGckynotes.jpg
51. CX ≠ UX
53. B E F O R E A F T E R D U R I N G
54. Components Stages Journey Qualitative Info Quantitative info Insights
55. h"p://www.adapGvepath.com/ideas/the-­‐anatomy-­‐of-­‐an-­‐experience-­‐map
56. h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php
57. h"p://www.bnj.com/buyercentric-­‐markeGng-­‐roadmap-­‐2012/
58. h"p://experiencema"ers.wordpress.com/2009/03/03/legos-­‐building-­‐block-­‐for-­‐good-­‐experiences/
59. TOUCH POINT ≠CHANNEL
60. READY?
62. TRaveling to NEPHP
63. TRACK TIME & INVOICE TRaveling to NEPHP
64. PAINT A BEDROOM TRACK TIME & INVOICE TRaveling to NEPHP
65. PAINT A BEDROOM EMAIL TO A NEW LIST TRACK TIME & INVOICE TRaveling to NEPHP
66. EMPATHY MAP
67. Fishbowl
68. Fishbowl
69. PLUS // DELTA How DID I do?
70. THANKS! hi@ctodd.com @iamctodd And  thanks  to  @DaveGray  for  the  use  of  some  Gamestorming  slides