Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Gamestorming Service Design
Search
C. Todd Lombardo
PRO
August 11, 2012
Design
2
200
Gamestorming Service Design
Talk at Northeast PHP Conference
C. Todd Lombardo
PRO
August 11, 2012
Tweet
Share
More Decks by C. Todd Lombardo
See All by C. Todd Lombardo
Delightfully Awesome: Product Tank NYC 17-June-2024
iamctodd
PRO
0
130
Las Reglas de Producto
iamctodd
PRO
4
470
Product Roadmaps are Hard
iamctodd
PRO
50
11k
Your Smartphone Knows What You're Doing
iamctodd
PRO
1
410
Product Research Rules! MtPCon London 2019
iamctodd
PRO
18
2.5k
Products, Portfolios, & P-Teams, Oh My!
iamctodd
PRO
6
1.6k
Roadmaps Are Dead, Long Live Roadmaps! MTPCon 2018
iamctodd
PRO
26
12k
Data & Design Like PB&J
iamctodd
PRO
8
570
Product Tank Boston - Roadmaps?
iamctodd
PRO
5
1.1k
Other Decks in Design
See All in Design
【デザイン初め新年会2025|01.08】事業貢献するデザイン組織の挑戦 - 2025年、課題解決をリードする。
payatsusan213
0
9.4k
Les petites aventures de CSS, saison 2025
goetter
3
4k
Goodpatch Tour💙 / We are hiring!
goodpatch
31
800k
LLMによるRAG評価用合成テストデータの生成
licux
6
690
【pmconf2024】ユーザーになりきる「コスプレUX」で リサーチ解像度を上げる
kamechi7222222
1
8.5k
HCDフォーラム2024 「HCDとHAI ~人間とAIが共存する世界の実現~」
kamechi7222222
0
290
Webデザイナーが押さえておきたいエンジニアとの連携ポイント
448jp
0
3.1k
共通言語としてのデザイントークンと Figmaでの運用
kamy0042
0
240
東急URBAN HACKSのデザイナーって何やってるの? 〜Designer Night #1〜 組織横断のデザインの 取り組みについて
sig
1
270
Dinosaur Mayhem
storyartist
0
150
Дизайн услуги через её визуализацию с Картой процесса-опыта
ashapiro
0
240
今更聞けないデザイン思考 - 高専キャリア2024冬 / imasara-design-thinking
chige
5
890
Featured
See All Featured
Site-Speed That Sticks
csswizardry
4
390
XXLCSS - How to scale CSS and keep your sanity
sugarenia
248
1.3M
Speed Design
sergeychernyshev
27
800
Save Time (by Creating Custom Rails Generators)
garrettdimon
PRO
29
1k
Stop Working from a Prison Cell
hatefulcrawdad
267
20k
The Illustrated Children's Guide to Kubernetes
chrisshort
48
49k
A Tale of Four Properties
chriscoyier
158
23k
Into the Great Unknown - MozCon
thekraken
35
1.6k
Gamification - CAS2011
davidbonilla
80
5.1k
How STYLIGHT went responsive
nonsquared
98
5.4k
Thoughts on Productivity
jonyablonski
69
4.5k
ピンチをチャンスに:未来をつくるプロダクトロードマップ #pmconf2020
aki_iinuma
114
50k
Transcript
#gamestorming @iamctodd
ARE YOUR MEETINGS LIKE THIS?
Smart people in a room
None
WTF?
BORING HYPER DRIVE
CHAOS OF CREATIVITY!
It STARTS with ENERGY
Camp fire FOREST fire
SPARK FUEL STRUCTURE
DIFFERENT STRUCTURE DIFFERENT RESULT
BEGIN WITH THE END IN MIND
None
None
None
GAMES
GAMES
GAMES
GAMES
GAMES
GAMES
None
None
None
None
None
None
None
None
None
Meetings
Meetings
Meetings
Meetings
Meetings
Meetings
None
None
None
None
None
None
Have a goal
Have a goal DESIGN THE MEETING
Have a goal POWER of GROUPS DESIGN THE MEETING
None
SERVICE DESIGN?
h"p://www.uxma"ers.com/mt/archives/2011/09/the-‐value-‐of-‐customer-‐journey-‐maps-‐a-‐ux-‐designers-‐personal-‐journey.php
h"p://servicedesigntools.org/sites/default/files/imagecache/images/res_images/CJM.png
Texto h"p://delightability.files.wordpress.com/2010/01/thejourneysGckynotes.jpg
CX ≠ UX
None
B E F O R E A F T E
R D U R I N G
Components Stages Journey Qualitative Info Quantitative info Insights
h"p://www.adapGvepath.com/ideas/the-‐anatomy-‐of-‐an-‐experience-‐map
h"p://www.uxma"ers.com/mt/archives/2011/09/the-‐value-‐of-‐customer-‐journey-‐maps-‐a-‐ux-‐designers-‐personal-‐journey.php
h"p://www.bnj.com/buyercentric-‐markeGng-‐roadmap-‐2012/
h"p://experiencema"ers.wordpress.com/2009/03/03/legos-‐building-‐block-‐for-‐good-‐experiences/
TOUCH POINT ≠CHANNEL
READY?
None
TRaveling to NEPHP
TRACK TIME & INVOICE TRaveling to NEPHP
PAINT A BEDROOM TRACK TIME & INVOICE TRaveling to NEPHP
PAINT A BEDROOM EMAIL TO A NEW LIST TRACK TIME
& INVOICE TRaveling to NEPHP
EMPATHY MAP
Fishbowl
Fishbowl
PLUS // DELTA How DID I do?
THANKS! hi@ctodd.com @iamctodd And thanks to @DaveGray for the use
of some Gamestorming slides