Deming's Principles

Transcript

1. The American who taught Japanese about Quality
2. + Inspection of goods/ services is very good and should be done as much as possible to improve quality.
3. + What is most important in our business is profitability. Nothing else matters.
4. + What works best is to buy the cheapest. Lets have as many suppliers as possible in our list so we can get the cheapest quote.
5. + Planning is a waste! Nothing gets done as per the plan.
6. + We have no budget for training. People should know what to do. Why do we need to train them?
7. + Fear works! No one works if they are not afraid of the consequences.
8. + If something goes wrong in the organization, someone needs to take the blame. The workforce causes most of the failures.
9. + We don’t care how it is done. What matters is the results.
10. + We work in departments. What happens in other departments is not of any concern to me.
11. + Quantity of output is more important than the quality.