CloudFabrix - IT Press Tour 53 Jan 2024 CA

Transcript

1. 1 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Bring Order to ITOps Chaos! Shailesh Manjrekar, Chief Marketing Officer with “The Data-Fabric for Observability, AIOps and GenAI” Powered by “Macaw GenAI Assistant”
2. 2 CloudFabrix Proprietary and Confidential. © 2015 - 2023 About Leadership Proven team with 3 Successful Exits Built Multiple Enterprise Grade Platforms 10K+ Enterprise Customers Served Multi Billion Revenue Impact
3. 3 CloudFabrix Proprietary and Confidential. © 2015 - 2023 About CloudFabrix - AIOps Leader & Innovator Forrester Now Tech AIOPS - Q2’2022 EMA Research 2020 AIOPs Radar
4. 4 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Story of Innovation, Execution & hockey-stick growth • Continuing AIOps leadership with • GenAI • Vertical specific solutions: Telco Assurance • Observability (Telemetry) Pipelines powering Observability vendors • Cisco FSO • Other Observability Vendors • CFX Observability Solutions • CFX Observability Solutions • SAP Observability • FinOps (Asset Intelligence) • Log Intelligence Product Innovation Highlights • Telco Providers Traction • One of the Top 2 Largest Telcos • Top 2 Global Telco Providers • Continued Partner Traction • Cisco CX • Cisco FSO • IBM Global Services • Continuing ARR & Customer Growth • Expanded customer traction in LATAM & APAC • Strong partner pipelines ($250M+) Success Stories GenAI Assistant, Observability Pipelines (Data Fabric) are Key Innovations Confidential
5. 5 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Market & CloudFabrix Evolution
6. 6 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Customer Experience Dependent On Hybrid IT Hybrid IT Environment Challenges Siloed Tools / Tools Sprawl Inability to predict/prevent Noisy Data No business context Skillset Gap Customer Experience Claims Processing On-Prem SaaS Monitoring Tools
7. 7 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Experience Is the New KPI What are Customers saying?
8. 8 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Complexity=> Challenges Challenges To Navigate Apps Edge Sites Public Clouds Data Centers Security Multi-Cloud IT Landscape Siloed Tools sprawl Digital Resilience Noisy Data Data Everywhere Skillset Gap Business Demands Real time Visibility Automated Operations Operational Efficiencies Security Resilience Customer Experience Accelerated AI assisted decision making
9. 9 CloudFabrix Proprietary and Confidential. © 2015 - 2023 “The Data Fabric” – Unifying siloed domains Business Demand Siloed =>Unified & Data Driven The Data Fabric for GenAI - Operational Domain Convergence around Data & AI/ML AIOps Full Stack Observability Converged Data Platforms Intent-based Automation Real time Visibility Automated Operations Operational Efficiencies Security Resilience Customer Experience Accelerated AI assisted decision making Apps Edge Sites Public Clouds Data Centers Security Multi-Cloud IT Landscape
10. 10 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Full-Stack Observability Evolution Domain-centric to Full Stack Cross-Domain Insights – New KPI’s! • Alerts and Events Only • Static Dashboards • Passive, Sampling based • Root cause Identification • Domain-centric Tools Sprawl • Active and M.E.L based • Business Context and Impact • DevSecOps and SRE • Composable Dashboards KPI- Availability (domain - centric) KPI- Performance (domain - centric) KPI- Experience (Cross - domain) Key Missing Piece is “Observability Pipelines”
11. 11 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Full-Stack Observability Marketscape(Heating up…)
12. 12 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Evolution of the CloudFabrix Data Fabric Robotic Data Automation Fabric’s Observability Pipelines is gaining lot of recognition & traction Data Fabric – Observability (Telemetry) pipelines Data driven AIOps Platform - Digital Resilience § Event Correlation § Incident Management § RCA/Auto Remediation § Predictive Insights Full-stack Observability – Unknown Unknowns § Cisco FSO Enablement § SAP Observability § FinOps (Asset Intelligence) § Log Intelligence § VaaS (Visibility as a Service) § Auto-X (Intent based Automation) § ... Domain Agnostic AIOps Platform § Event Correlation § Incident Management § RCA/Auto Remediation § Predictive Insights
13. 13 CloudFabrix Proprietary and Confidential. © 2015 - 2023 CloudFabrix in Gartner’s Telemetry Pipeline Vendors List 2023 Source: Gartner I&O Conference 2023, Preview Deck. Under Embargo until Dec 5, 2023
14. 14 CloudFabrix Proprietary and Confidential. © 2015 - 2022 The Data Fabric for Observability, AIOps and GenAI Product Innovation
15. 15 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Monitoring, Observability, Full-Stack Observability, AIOps defined! A Vet, A Physician, A Psychiatrist, A Genomics Specialist Walk into a bar!
16. 16 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Emergence of Modern Data Stack for Full stack observability, AIOps and GenAI
17. 17 CloudFabrix Proprietary and Confidential. © 2015 - 2023 The “Data Fabric for Observability, AIOps & GenAI” Drive Insights to Actions with all your Observability Data Macaw GenAI Assistant Customer Data Intent based Automation Data Fabric for GenAI Macaw GenAI Assistant Customer Data Intent based Automation Data Integration, Dynamic Data Ingestion AutoML Automation Data Enrichment, Contextualization Data Automation, Transformation Telemetry / Observability Pipelines Data Routing Conversational Queries Streaming Engine Analyze Datasets AI for Intent-Driven Automation
18. 18 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Evolution of the CloudFabrix Data Fabric Robotic Data Automation Fabric’s Observability Pipelines is gaining lot of recognition & traction Data Fabric – Observability (Telemetry) pipelines Data driven AIOps Platform - Digital Resilience § Event Correlation § Incident Management § RCA/Auto Remediation § Predictive Insights Full-stack Observability – Unknown Unknowns § Cisco FSO Enablement § SAP Observability § FinOps (Asset Intelligence) § Log Intelligence § VaaS (Visibility as a Service) § Auto-X (Intent based Automation) § ... Domain Agnostic AIOps Platform § Event Correlation § Incident Management § RCA/Auto Remediation § Predictive Insights
19. 19 CloudFabrix Proprietary and Confidential. © 2015 - 2023 CloudFabrix Data-centric AIOps – Event Intelligence Data-Centric AIOps • Unified Visibility & Noise reduction by over 90% • Dynamic Thresholds Vs Static • Improved MTTI & MTTR by 50%+ • Predictive insights and incident prevention • Asset visibility & single source of truth • Error proof change management with asset dependencies • Reduce compliance risks by 100% (EOL/EOS) etc. • Cost reduction through optimized resources Business Outcomes APM ITIM Log Cloud ITSM Lifecycle ERP Direct Integration SNMP, SSH/CLI, APIs etc. Data Sources Controllers Devices
20. 20 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Full Stack Observability (Expanding beyond AIOps) • Asset Intelligence • Lifecycle Analytics • CMDB Sync FinOps • vSpehere Observability • SAP Observability Cisco FSO Platform • Fault,Performance Mgmt • GenAI based remediation AI-driven Telco SP • Single pane of glass, Data transformation, visualization Visibility-as-a- service • Intent based automation leveraging GenAI Auto-X Data Fabric Low Code Data Automation Fabric Composable Analytics pipelines Data Lake/ Cisco FSO/Schemaless DB GenAI AutoML Engine Log Intelligence and Analytics
21. 21 CloudFabrix Proprietary and Confidential. © 2015 - 2022 1. Generative AI
22. 22 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Generative AI Assistant for Observability & AIOps From Low Code to No Code!
23. 23 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Conversational Queries! Low code -> Nocode Democratize Observability, AIOps and Automaton with Macaw! Create a composable dashboard for my syslog datasets Create a new RDA pipeline to create ServiceNow tickets Explain Network outage impact upstream Summarize all my critical Incidents and suggest probable remediations Validate device and put in maintenance mode
24. 24 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Data Fabric for GenAI – Intent-driven automation! Composable Low Code / No Code Analytics provides curated context to Generative AI models Incidents / Alerts Logs / Metrics & KPIs Real-time topology / Asset Inventory / CMDB Metadata Business specific data Normalized Enriched Data with Context Generate Pipelines / Dashboards Intent based automation Explain Pipelines Insights into Data & Metadata Incident Management Root cause & Impact Analysis Conversational Queries Robotic Data Automation Fabric CloudFabrix LLM Azure OpenAI Service Intent Builder (Design time)
25. 25 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Generative AI Use Cases Macaw GenAI Intent Classification Intent Analyze + Intent Based Automation Conversational Queries Knowledge Context Productivity use cases GenAI NLU – Natural Language Generative Pipelines/Dashboards Query GenAI Incident Enrichment Incident Management Root cause and Remediation Operational Use cases Map to Entity Workflow Executive Workflow Device Management Validations Runbook automation Automation use cases
26. 26 CloudFabrix Proprietary and Confidential. © 2015 - 2023 • Composability across disparate data sources and dashboards improved productivity by 60% • Fault Management reduced noise and improved MTTI and MTTR by 40% • Performance Management improved customer experience Tier1 Telecom Provider Improves Productivity by 60% with Observability and AIOps • Improve Fault Management & visibility with near real time discovery and enrichment of alerts and events • Improve Performance Management with predictive analytics and AI/ML based regression analytics for anomaly detection and predictions • A Single pane of glass, persona-based composable dashboards which provided health and operational insights • Provide mission critical reliability, availability and scalability • Ingest and normalizie SNMP Traps, Syslog, GnMI and Bulkstats datatypes. Solution Details Client Background & Objectives Problem Details Client was able to implement CloudFabrix’s solution in production over a short 1 month duration and deliver value.. CloudFabrix Composable Dashboards and Composable pipelines powered by RDAF catered to the users’ needs and enabled ingestion of any data from any source. Client Value and Results “CloudFabrix enables SPOG to cater to different personas. Their RDA Bots and pipelines enabled choosing best of breed analytics and insights, maximizing the ROI and rapid development.to meet business needs. They enabled Co-development and joint decisions on the development of dashboards and analytics/insights” – Lead Telecom Architect “ ” Global Telcom giant with Complex multi-vendor 5G Edge and O-RAN, Campus and Datacenter, Optical and Mobility Business units was challenged with coalescing disparate data sources with legacy operational tools for effective Fault Management & Performance Management Operations.
27. 27 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Macaw GenAI Assistant - demo
28. 28 CloudFabrix Proprietary and Confidential. © 2015 - 2022 2. CloudFabrix Data-centric AIOps
29. 29 CloudFabrix Proprietary and Confidential. © 2015 - 2023 CloudFabrix Data-Fabric for Observability, AIOps and GenAI Edge Cloud RDA Edge Powered By Robotic Data Automation Fabric - RDAF 1000+ Bots Low-Code/ No-Code Composable Workflows Data Bots Distributed Data Fabric Macaw Generative AI Low Code to No Code Large Language Models Telemetry / Observability Pipelines AIOps Solutions Operational Awareness Organizational Awareness Business Awareness • Composable Dashboards • Composable Services • Observability Pipelines • Composable Bots • Visibility o X-domain Topology Discovery o Dependency Mapping • Insights o Correlation Reduction o Predictive Analytics • Automation o Root Cause Analysis o Remediation, ServiceOps • Generative AI • Incident Management • Analyze any Data-set DevSecOps/ ITOps BizOps Platform Eng.
30. 30 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Data-centric AIOps => Bringing it all together! Unified Events/Correlation ITSM Actionable Incidents Predictive Insights Predictive Alerting Incident Incident Analysis & Resolution Data Prep & Integration • Webhooks • APIs • Kafka • Streams • SNMP • Syslog • Splunk • Open Tele .. PIPELINES Full-Stack Service Map Composable Dashboards / Macaw GenAI Conversational Queries Ops Admin Execs
31. 31 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Incident Management using Conversational Queries! Ø Show incidents Ø +summarize above incidents Ø Show incidents for last weeks Ø +Summarize above incidents in HTML format. Ø Show incidents with i_summary contains avg latency Ø + provide recommendation on above incidents in HTML format Ø + provide recommendation where incident_id is CFX20231026902681eb08 Ø + provide probable root cause where incident_id is CFX20231026902681eb08
32. 32 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Root cause analysis using Conversational Queries! Generate charts and pipelines Ø generate RDA pipeline to query oia-alerts-stream and run clustering on message column with min cluster size of 200 Ø + at the end write the output to a stream 'clustered-alerts’ Ø generate multibar chart for oia-alerts-stream groupby a_severity and a_status Ø generate multibar chart for oia-alerts-stream groupby a_status and a_severity Regression analysis Ø show regression models Ø show anomalies for last week Ø show devices with increasing trend Ø show devices with increasing cpu usage Anomaly Detection Ø show high severity anomalies for device 10.95.133.93 Ø show regression chart for device 10.95.126.18 and cpu usage metric Ø show regression chart for device 10.95.105.64 and cpu usage metri Ø show devices belonging to group 0 for network usage metric
33. 33 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Telco - Digital Eco-system Enabler runs 30% of traffic • Full Stack Discovery and Application and Impact Dependency mapping across Applications, VNF, CNF and Kubernetes o Change Management, Compliance, Management, Vulnerability Exposure, CMDB synchronization • Enrichment and Multi-layer Event Correlation - AI/ML, Stack-based, Attribute-based o Application and Infrastructure Correlation • Operations Productivity and TCO Reduction o RDAF based data source integrations, normalization and ingestion, capacity utilization, and consumption modeling • Future Proof Business with AI/ML and Continuous Learning o Predictive Analytics and Anomaly Detection, NLP and Sentiment Analysis, building Knowledge Corpus • Modern Incident Management with Virtual War Room o 97% Noise Reduction, 60% + MTTI, 50%+MTTR, Bi-directional integration with ServiceNow SP Service Assurance Managed Hosting Services Managed Security Services Core Stack App. Access EdgeDC Core & Cloud Hyperscaler Cloud CloudFabrix Solution VPN Software Stack CICD Application Stack Chosen over 5 competitors - Automated, Assured and Secured with CloudFabrix Data-centric AIOps Platform
34. 34 CloudFabrix Proprietary and Confidential. © 2015 - 2023 CloudFabrix and IBM Consulting – Helping Clients with Composable Analytics to unify Observability, AI, and Automation “I’m excited to share that IBM Consulting and CloudFabrix, the data-centric AIOps platform leader, are working together to help clients implement next-gen IT operations use cases like enterprise-wide observability, composable in-place search, and asset intelligence analytics by unifying data, AI and automation. We’re bringing together IBM Consulting's deep expertise in observability and AIOps solutions for global and deeply complex clients with CloudFabrix’s Composable Analytics powered by Robotic Data Automation Fabric” Meenakshi Srinivasan, Senior Partner, IBM Consulting
35. 35 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Data-centric AIOps - demo
36. 36 CloudFabrix Proprietary and Confidential. © 2015 - 2022 3. Full Stack Observability
37. 37 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Emergence of Modern Data Stack for Full stack observability, AIOps and GenAI
38. 38 CloudFabrix Proprietary and Confidential. © 2015 - 2023 Cisco Observability Platform Networking Infrastructure Multicloud Security Application Unified Experiences Data from multiple operations domains Real-time Insights for Unified Experiences FSO Cisco Full-Stack Observability Bring data together from across application, networking, multicloud, infrastructure and security And drive business outcomes To unlock core and use cases
39. OTEL Data Enrichment and Ingestion for Cisco Observability Platform and other OTEL backends RDAF APM ITIM Log CMDB Lifecycle 2 1 1 Push, Validation and Subscribe via API 2 OTEL Converted Signals for Ongoing Telemetry Other OTEL Backends DataLakes & Graph DB’s
40. 40 CloudFabrix Proprietary and Confidential. © 2015 - 2023 The “Data Fabric for Observability” Drive Insights to Actions with all your Observability Data Macaw GenAI Assistant Customer Data Intent based Automation Data Fabric for Observability Data Automation & Ingestion Hybrid Data sources Domain-specific modules Hybrid Data Integration • Composability, • Contextualization and • Modernization Dynamic Data Automation & Ingestion Domain-specific modules
41. Cisco Observability Platform: CloudFabrix Modules Solutions / Apps / Modules (from Cisco and Ecosystem of Partners*) Extensibility* (Entity and object models / MELT workflows / IO / RBAC / User Interface, etc.) X - MELT | Advance Traces* | Advanced Correlation and Insights (Real Time and Predictive) | Transformation | AI/ML OpenTelemetry | Network Telemetry* | Security Telemetry* | Cloud Advanced Telemetry CloudFabrix vSphere Observability Cisco Observability Platform Apps June ‘23 CloudFabrix SAP Observability Dec ‘23 CloudFabrix Cam pus Analytics CloudFabrix Operational Intelligence CloudFabrix Asset /intelligence Jan ‘24 CloudFabrix Infra Observability#
42. Module positioning Modules Persona Use case vSphere Observability VM / IT admin Single pane of glass Modules Persona Use case Campus Analytics NOC admin Campus N/W visibility Modules Persona Use case SAP Observability Basis admin SAP landscape visibility Modules Persona Use case Asset Intelligence Analytics IT planning Asset discovery/intelligence, App Dependency maps / CMDB update Modules Persona Use case Operational Intelligence Analytics IT Operations Event Correlation, ITSM Modules Persona Use case Infra Observability IT Operations Full Stack Observability
43. 43 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Telco Service assurance and SAP CloudFabrix Observability solutions
44. CloudFabrix Telco Observability - Service Assurance Design Win
45. AI-driven Telco Service Assurance
46. CloudFabrix Observability Service Assurance benefits • Multi-layer visibility and monitoring • Closed-loop automation, Root Cause Analysis • Prioritized service impact. Suppress extraneous alarms • Real-time performance metrics and machine-learning baselining • Anomaly and performance degradation detection • Optimize resources and workloads • Correlate services impact and isolate the underlying infrastructure problem • Closed-looped fast remediation •Automatically suppress extraneous alarms • Ability to ingest disparate data sources like SNMP Traps, Syslog, GnMI, Bulkstats • Automatically determine baselines and detect anomalies • ML-based analytics for deep actionable insights • Rapid development of dashboards and reports to visualize data collected from all required sources (e.g., devices and controllers) • Active-active solution • Ability to Ingest Millions of metrics • Multi-tenant, Microservices based architecture for on-premises, hybrid and Cloud deployments Fault Management Performance Management Automated Root-cause and Service Impact Composable Analytics Single Pane of Glass, Composable Dashboards Reliability, Availability and Scalability
47. 47 CloudFabrix Proprietary and Confidential. © 2015 - 2022 FinOps – Asset Intelligence and Analytics
48. FinOps - Asset Intelligence and Analytics Real-time Visibility into IT Assets, Dependencies and their Lifecycle Data “ … saved us time & money… and greatly simplified the complexities of tracking Hardware/Software assets and their dependencies, ... we now have better control of managing lifecycle and upgrade initiatives … ” - Sr. Director, Cloud & IT Ops
49. Healthcare: CloudFabrix at provider – 500K+ Assets Powered by Robotic Data Automation Fabric Data Fabric AI / ML Engine Asset Data Ops Data Biz Data AIOps IT Planning IT and Business Operations Asset Intelligence Service Real time visibility into Full stack interdependencies IT Change Refresh Impact Analysis Actionable Insights to adopt consumption based IT models Asset Intelligence Alert Noise Reduction Root Cause correlation Analysis Automated Incident Diagnostics & Remediation + AIOps service RDAF • 7 Data centers • 500K+ IT assets • 800 Facilities • 400 changes in Cy21 • 20+ member team • Business Problem – Limited Asset visibility across Healthcare IT, Always ON & Access anywhere application uptime, Contract Mgmt, Vendor Ticketing Automation • Solution – Asset Discovery, Application Dependency Mapping, Change Management, Utilization Reports, Root Cause Analysis and Incident Resolution • Benefits – 100% Asset visibility, 40% Reduction in OPEX, Per App Impact assessment from 240 Hrs -> 15 mins
50. 50 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Telco Service assurance and SAP CloudFabrix Observability solutions - SAP
51. CloudFabrix ABAP agent leverages ABAP runtime and SAP telemetry API’s ABAP API Infrastructure, Network & Storage APIs
52. Application/Business Analytics – Order to cash Business users
53. Business Analytics – iDOC Trends
54. Partner program for GSIs and global expansion to MEA and ANZ through partners And many more ….
55. 55 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Full-Stack Observability - demo
56. 56 CloudFabrix Proprietary and Confidential. © 2015 - 2022 Thank You
57. Background jobs
58. Business transaction metrics
59. Security Events - Trends