(or part of the product – user journey, opportunity area, etc.) 2 3 Identifying opportunities, such as user problems or breakthrough areas, through usage data, market and user research, and industry best practises Transforming opportunities into validated solutions leveraging all touch points, both technical (apps, websites, direct comms) and operational, together with Design 4 Prioritising and leading delivery of solutions while working with Engineering and other parties involved 5 6 Deciding on success or failure through measurement, evaluation and communication Directing with long-term vision and strategy of the owned product or area, developed through constant learnings of the problems solved and solutions shipped