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Unit 7 - Managing Teams

Jez Humble
October 22, 2018

Unit 7 - Managing Teams

This class will discuss how to build effective product development teams. We’ll discuss the lifecycle of teams, recruiting, effective line management including how to motivate and develop your people.

Jez Humble

October 22, 2018
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  1. i290 lean/agile product management
    unit 7: managing teams
    @jezhumble
    https://leanagile.pm/
    [email protected]
    This work © 2015-2020 Jez Humble
    Licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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  2. describe obstacles to cultural change
    understand Taylorism vs Lean Management
    consider how to effectively motivate people
    know implications of mindset for growing teams
    be aware of tools to improve team performance
    learning outcomes

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  3. may not correspond to org reporting structures
    shares a common purpose
    should have a charter
    can be ad-hoc
    should include roles required to achieve purpose
    what is a team?

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  4. the production line
    http://www.flickr.com/photos/toyotauk/4711057997/

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  5. Frederick Winslow Taylor
    (1856-1915)
    “Scientific Management”
    •Time and motion studies to
    analyze and standardize
    processes
    •Managers apply scientific
    principles to plan work,
    workers perform it as
    efficiently as possible
    •Believed in rewarding
    workers for output
    •OK for fundamentally
    algorithmic work

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  6. 1. Create constancy of purpose for improving products and services
    2. Adopt the new philosophy
    3. Cease dependence on inspection to achieve quality
    4. End the practice of awarding business on price alone; instead, minimize total cost by
    working with a single supplier
    5. Improve constantly and forever every process for planning, production, and service
    6. Institute training on the job
    7. Adopt and institute leadership
    8. Drive out fear
    9. Break down barriers between staff areas
    10.Eliminate slogans, exhortations, and targets for the workforce
    11.Eliminate numerical quotas for the workforce and numerical goals for management
    12.Remove barriers that rob people of pride of workmanship, and eliminate the annual
    rating or merit system
    13.Institute a vigorous program of education and self-improvement for everyone
    14.Put everybody in the company to work accomplishing the transformation
    Deming’s 14 points for management
    https://deming.org/explore/fourteen-points/

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  7. how can I help my org become more effective?
    how can I help my team become more effective?
    how can I become more effective?
    questions for managers

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  8. identify and remove obstacles for the team
    establish and communicate goals
    help the team grow and ensure it has resources
    champion the work of the team
    help team members develop and grow
    effective managers

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  9. effective teams
    https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/

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  10. high trust culture
    Westrum, “A Typology of Organizational Cultures” | http://bmj.co/1BRGh5q
    how organizations process information

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  11. changing culture
    • http://sloanreview.mit.edu/article/how-to-change-a-culture-lessons-from-nummi/
    • Schein, The Corporate Culture Survival Guide

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  12. changing culture
    http://sloanreview.mit.edu/article/how-to-change-a-culture-lessons-from-nummi/
    “What changed the culture was giving
    employees the means by which they could
    successfully do their jobs. It was
    communicating clearly to employees what their
    jobs were and providing the training and tools
    to enable them to perform those jobs
    successfully.”
    —John Shook

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  13. lean mgmt & product dev
    cloud.google.com/devops

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  14. technical practices
    cloud.google.com/devops

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  15. build quality in
    “Cease dependence on
    mass inspection to
    achieve quality. Improve
    the process and build
    quality into the product in
    the first place”
    W. Edwards Deming

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  16. @rynchantress | https://ryn.works/2017/06/17/on-failure-and-resilience/
    “The immediate
    response from
    everyone around
    was to ask, “What
    help do you need?”

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  17. disaster recovery testing
    “For DiRT-style events to be successful, an
    organization first needs to accept system and process
    failures as a means of learning… We design tests that
    require engineers from several groups who might not
    normally work together to interact with each other.
    That way, should a real large-scale disaster ever strike,
    these people will already have strong working
    relationships”
    —Kripa Krishnan
    Director, Cloud Operations, Google

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  18. retrospective prime directive
    “Regardless of what we discover, we
    understand and truly believe that
    everyone did the best job they could,
    given what they knew at the time, their
    skills and abilities, the resources
    available, and the situation at hand.”
    — Norm Kerth

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  19. exercise
    • How can we measure the productivity of an individual?

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  20. 2019 State of Devops Report | cloud.google.com/devops
    “Productivity is the ability to get complex, time-
    consuming tasks completed with minimal
    distractions and interruptions”

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  21. the talent myth
    “The talent myth assumes that people make organizations
    smart. More often than not, it’s the other way around...Our
    lives are so obviously enriched by individual brilliance. Groups
    don’t write great novels, and a committee didn’t come up with
    the theory of relativity. But companies work by different rules.
    They don’t just create; they execute and compete and
    coordinate the efforts of many different people, and the
    organizations that are most successful at that task are the
    ones where the system is the star.”
    — Malcolm Gladwell
    http://gladwell.com/the-talent-myth/

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  22. Frederick Winslow Taylor
    (1856-1915)
    “Scientific Management”
    •Time and motion studies to
    analyze and standardize
    processes
    •Managers apply scientific
    principles to plan work,
    workers perform it as
    efficiently as possible
    •Believed in rewarding
    workers for output
    •OK for fundamentally
    algorithmic work

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  23. learning ability
    emergent leadership
    mindset
    how should we recruit?
    http://nyti.ms/1v72xuz | http://nyti.ms/1v72sHl

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  24. one-on-one

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