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All Hands Support

Jeff Zellner
October 12, 2012

All Hands Support

Breaking down the wall between your organization
and your customers - Ben Congleton @ UserConf 2012

Jeff Zellner

October 12, 2012
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Transcript

  1. Problems • Engineering was not reducing support. • We were

    making decisions without really knowing our customers. • We lacked appreciation for the work that Andrew was doing.
  2. Break down the wall remove barriers to customer feedback and

    understanding Engineering was motivated to engineer to reduce support and build better internal tools.
  3. Wufoo has been an inspiration to many companies, by constantly

    rotating the entire team through support.