Getting started with Olark

An introduction to the features behind Olark live chat software

Transcript

2. Olark live chat
3. Help your customers solve problems today. Keep your customers who need help from looking elsewhere.
4. Incredible ROI 3x Before Olark “Can’t touch this!” Watch your sales conversions go through the roof. Sales conversions Source: http://goo.gl/sE3OG After Olark
5. Choose a plan to fit your business Pick a billing cycle Kick the tires with a free plan
6. Quick, simple install Embed our Javascript on your website
7. Dozens of integration guides Don’t see yours? We can write a new one.
8. Works with the chat clients you know and love iChat Pidgin Adium Messages imo.im
9. Chat from your web browser No setup required. Log in, start chatting. Go to chat.olark.com
10. Customize your chat box & h liday them
11. Customize colors, size and position
12. Change your chat box text
13. Ask for visitor information
14. What about when you’re offline?
15. Advanced control of your chat box
16. Chat routing: all operators New chat Lindsay takes the chat Hi, how can I help?
17. Chat routing: round robin 1st chat 2nd chat 3rd chat 4th chat Joe gets the first chat Lindsay gets the second chat Bill is away, so Ryan gets the third chat Back to that start, Joe gets the fourth chat
18. Add your own attention grabber image
19. Send automatic greeter messages After 15 seconds send the visitor a welcome message
20. Create targeted chat rules
21. Create operator groups Support: Engineers: Palo Alto, CA: Ann Arbor, MI:
22. Chat transcripts Time of chat Visitor location Operator Tags Which URL are they on? Number of words
23. Detailed chat transcripts Visitor username Pages the visitor viewed Tags
24. CRM integration Yours not listed? Use our webhooks API
25. Reports When should I be online? Seven day average
26. Download reports
27. Advanced reports
28. Advanced reports Number of chats per operator Number of chats by URL Chats per hour Chats per day Average delay per hour Offline messages per hour Offline messages per day
30. Support when you need it “All hands” support · Help Center · Live chat Email response time around one hour