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Getting started with Olark
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Jeff Zellner
February 07, 2013
Business
1
140
Getting started with Olark
An introduction to the features behind Olark live chat software
Jeff Zellner
February 07, 2013
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Transcript
None
Olark live chat
Help your customers solve problems today. Keep your customers who
need help from looking elsewhere.
Incredible ROI 3x Before Olark “Can’t touch this!” Watch your
sales conversions go through the roof. Sales conversions Source: http://goo.gl/sE3OG After Olark
Choose a plan to fit your business Pick a billing
cycle Kick the tires with a free plan
Quick, simple install Embed our Javascript on your website
Dozens of integration guides Don’t see yours? We can write
a new one.
Works with the chat clients you know and love iChat
Pidgin Adium Messages imo.im
Chat from your web browser No setup required. Log in,
start chatting. Go to chat.olark.com
Customize your chat box & h liday them
Customize colors, size and position
Change your chat box text
Ask for visitor information
What about when you’re offline?
Advanced control of your chat box
Chat routing: all operators New chat Lindsay takes the chat
Hi, how can I help?
Chat routing: round robin 1st chat 2nd chat 3rd chat
4th chat Joe gets the first chat Lindsay gets the second chat Bill is away, so Ryan gets the third chat Back to that start, Joe gets the fourth chat
Add your own attention grabber image
Send automatic greeter messages After 15 seconds send the visitor
a welcome message
Create targeted chat rules
Create operator groups Support: Engineers: Palo Alto, CA: Ann Arbor,
MI:
Chat transcripts Time of chat Visitor location Operator Tags Which
URL are they on? Number of words
Detailed chat transcripts Visitor username Pages the visitor viewed Tags
CRM integration Yours not listed? Use our webhooks API
Reports When should I be online? Seven day average
Download reports
Advanced reports
Advanced reports Number of chats per operator Number of chats
by URL Chats per hour Chats per day Average delay per hour Offline messages per hour Offline messages per day
None
Support when you need it “All hands” support · Help
Center · Live chat Email response time around one hour