360" to achieve "Clienteling" to boost sales. Clienteling entails analysing customer information to offer personalised services and hence establish a more interactive relationship. How does Customer 360 work? - With customers' permission profiles of customers are built using RFID tags, based on garments that they try on. - Customers are also asked to share their shopping history, likes and dislikes. - All of this data is recorded and analysed on SAP HANA post which real time recommendations are given to the store employee who is equipped with a tablet. BURBERRY Customer 360 Customer 360 A Data Driven Shopping Experience A Data Driven Shopping Experience