Chatbots

Creating simple transactional chatbots - a talk by Katie Cerar for Geek Girl Dinners KW

Transcript

1. Chatbots What are they and why should I care? (And how do I design one?) Katie Cerar | Geek Girl Dinners | Sept 20, 2016
2. One day I was on a project…
3. +
4. 31 Days of Bots
5. If you take away one thing from today…
6. • What is a “chatbot? • Bots today • UX considerations • Design your own bot!
7. What is a “Chatbot”?
9. Conversational (AI, NLP) or Transactional
10. UI Supported Interactions
11. Online to Offline Online Shopping Personal Assistant Brand Communication Fun!
12. TBD, really
13. Any questions?
14. Why is this a thing NOW?
15. App Overload https://thebaysider.files.wordpress.com/2013/12/apps-1.png
16. We have the tech
17. Brand Relationships
18. World-Wide http://www.pewglobal.org/2015/04/15/cell-phones-in-africa-communication-lifeline/
19. These are just simple apps, right?
21. Many feel shitty. Why are they so hard to design?
23. • Visibility of system status • Recognition rather than recall • Recognize, diagnose, recover from errors Nielson’s Usability Heuristics
24. Simple Value
25. Recognition rather than recall
26. Visibility of System Status = Where am I and what can I do?
27. Short trips from “home” state
28. Short trips from “home” state HOME • Home state “you are here”
29. Short trips from “home” state HOME FEATURE FLOW • Home state “you are here” • Feature flow gathers info
30. Short trips from “home” state HOME FEATURE FLOW • Home state “you are here” • Feature flow gathers info • Output in real world or online OUTPUT
31. Short trips from “home” state HOME FEATURE FLOW • Home state “you are here” • Feature flow gathers info • Output in real world or online • Back to updated Home OUTPUT
32. Short trips from “home” state HOME FEATURE FLOW • Home state “you are here” • Feature flow gathers info • Output in real world or online • Back to updated Home • Cancel/undo OUTPUT
33. Short trips from “home” state HOME FEATURE FLOW • Home state “you are here” • Feature flow gathers info • Output in real world or online • Back to updated Home • Cancel/undo OUTPUT ONBOARDING API / OTHER
34. Short trips from “home” state What would you like to do? You have 0 rooms booked right now • Home state “you are here” • Feature flow gathers info • Output in real world or online • Back to updated Home • Cancel/undo Roddenberry booked successfully for 2pm today Welcome to meeting room booking bot! Meeting room calendar Book a room What room? Rodenberry When? It’s free all day. 2:00pm
35. Short trips from “home” state What would you like to do? You have Roddenberry booked for 2pm today • Home state “you are here” • Feature flow gathers info • Output in real world or online • Back to updated Home • Cancel/undo Roddenberry booked successfully for 2pm today Welcome to meeting room booking bot! Meeting room calendar Book a room What room? Rodenberry When? It’s free all day. 2:00pm
36. Let’s design our own!
37. My Morning Alarm went off Registered for gym class Checked the weather Picked a healthy breakfast Had groceries on hand for breakfast (phew!) Left for gym Wrote down my workout in my log book Drove home Showered, got ready for work Wrote my to-do list Checked when 1st meeting was Drove to work
38. My Morning Alarm went off Registered for gym class Checked the weather Picked a healthy breakfast Had groceries on hand for breakfast (phew!) Left for gym Wrote down my workout in my log book Drove home Showered, got ready for work Wrote my to-do list Checked when 1st meeting was Drove to work Alarm bot Gym class registration bot Weather bot Meal planning bot Grocery bot Time to leave! bot Workout log bot Directions bot To do list bot When’s my next meeting? bot
39. Start with the concept worksheet
40. Draw the flow chart # rooms booked Success Welcome message Meeting room calendar • What room? • When? • Is it free? Book a room
41. What’s your bot character? Write the script! If you have time, add your neighbour on any messaging app and try it out (you pretend to be the bot!)
42. Thanks!