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Intro of Heroku Support
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Keiko Oda
May 22, 2014
Technology
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Intro of Heroku Support
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Transcript
Intro of Heroku Support Technical Support Engineer Keiko Oda (@keiko713)
1 Thursday, May 22, 14
About Me 2 Heroku Support Engineer Working for Heroku for
13 months! Used to work for SIer in Tokyo Study abroad in SF for 2 years Thursday, May 22, 14
Heroku Support 3 Thursday, May 22, 14
Heroku Support Team 4 Neil Damien Keiko JD Chad Ryan
John Thursday, May 22, 14
How I spend my day 5 Work from 9am to
6pm Doing tickets until 2-‐4pm Damien or John appears around 4pm Do other things after that (side project) Thursday, May 22, 14
We are looking for... 6 Let’s take a look Job
description http://heroku.theresumator.com/apply/25PK2s/ Platform-‐Support-‐Engineer-‐Asia-‐Pacific.html Thursday, May 22, 14
7 Thursday, May 22, 14
8 Thursday, May 22, 14
9 Thursday, May 22, 14
10 Thursday, May 22, 14
11 Thursday, May 22, 14
Heroku Hiring Process 12 Apply (nothing happen if you don’t!)
Screening (casual chat with JD?) Tech Interview (maybe with me?) Starter Project (maybe you can go to SF?) Thursday, May 22, 14
Q & A 13 Q.Ͳͷ͘Β͍ͷӳޠྗ͕ඞཁͰ͔͢ A.νέοτ΄΅શͯӳޠͷͨΊɺಡΈॻ͖͕Ͱ͖Δͷ͕ Ұ൪ॏཁͰ͢ɻӳޠͰͷϝʔϧͷΓऔΓGithub্Ͱͷ ձ͕ͦ͜·Ͱͳ͘ग़དྷΔϨϕϧͰେৎͰ͢ɻձ ͓͍͓͍͍ͭͯ͘ΔͰ͠ΐ͏ʢࢲ͍͍͚ͭͯͯͳ͍࣌ ະͩʹଟʑ༗Γ·͢ʣ
Thursday, May 22, 14
Q & A 14 Q.αϙʔτ͓ͬͯ٬͞ΜͷΫϨʔϜରԠͱ͔ͰΤϯδχΞ ϦϯάͰͳ͍ͷͰ A.ࢲHerokuͷαϙʔτͷࣄͱͯνϟϨϯδϯά Ͱɺଟ͘ͷΤϯδχΞͱͯ͠ͷεΩϧͱ͕ࣝඞཁͩͱ ࢥ͍ͬͯ·͢ɻ·ͨɺαϙʔτΤϯδχΞͷઌʹଟ͘ͷ ΩϟϦΞύε͕ܗ͞Ε͍ͯ·͢ɻ࠷ۙͰɺSecurityνʔ
Ϝʹҟಈͯ͠Abuseͱઓ͍ͬͯΔਓɺBuild & Packageνʔ Ϝʹҟಈͯ͠͞Βʹ׆༂ͷΛ͛Α͏ͱ͍͏ਓ͍·͢ Thursday, May 22, 14
Q & A 15 Q.αϙʔτΤϯδχΞͬͯίʔυॻ͚ͳ͍ΜͰ͠ΐ͏ʁ A.ͦΜͳ͜ͱ͋Γ·ͤΜɻ࠷ۙෛՙ͕ࢄ͖ͯͯ͠ɺα ΠυϓϩδΣΫτʹͱΕΔ͕࣌ؒͱͯଟ͘ͳΓ·ͨ͠ɻ ͍ͭ͜࠷ۙίʔυ͔͠ॻ͍ͯͳ͍Μ͡Όͳ͍͔ɺͳΜͯಉ ྅͍·͢ɻͪΖΜɺଞͷνʔϜͷίʔυશͯݟΕ· ͢͠ɺPRͩͬͯ͛ΒΕ·͢
Thursday, May 22, 14
Q & A 16 Q.ͳΒͲͷ͘Β͍ͷΤϯδχΞϦϯάྗ͕ඞཁͳͷ ݱࡏͷαϙʔτνʔϜͷதʹRailsͷίϛολʔͳΜ͔ ͍·͕͢ɺͦΜͳʹಥग़ͨ͠ྗ͕ඞཁͱ͍͏Θ͚Ͱ͋Γ ·ͤΜɻͲͪΒ͔ͱ͍͏ͱɺ৭ΜͳࣄΛ΄ͲΑ͍ͬͯ͘ Δํ͕͍͍͔͠Ε·ͤΜɻͨͩɺجຊతͳCSͷࣝɺ· ͨݴޠΘͳ͍ͷͰࣗͰWebΞϓϦΛ࡞ΕΔఔͷε
Ωϧඞཁ͔Ͱ͢ɻ Thursday, May 22, 14
Q & A 17 Q.νʔϜͷงғؾͲΜͳײ͡ʁ A.݁ߏࣗউखͳਓ͕ଟ͍Ͱ͢ɻΑ͘ݴ͑ΈΜͳཱࣗ͠ ͍ͯ·͢ɻ·ͱ·Γ͕͋·Γ͋Γ·ͤΜɻ͜ͷؒνʔϜ ϛʔςΟϯάͰ͢ωλ͕ແ͘ͳͬͨͷͰɺϚδΧϧΞΠ ʢཱମࢹʣͷΛԆʑͱ͍ͯ͠·ͨ͠ɻHipchatʹೣݘͷ ࣸਅΛషΓ͚ͯ༡ΜͩΓɺϨουιοΫεͷதܧΛͯ͠
͍ͨΓɻͰಉ͡佂ͷ൧Λ৯͍ͬͯΔײ͕ڧ͍ͷͰɺ ͍͍ͱࢥ͍·͢ɻύύ͞Μ͕ଟ͍ͷͰɺࢠڙͷͳΜ͔ Α͘ग़͖ͯ·͢ɻ Thursday, May 22, 14
Any Questions? 18 Thursday, May 22, 14