the journalists in the world can observe only a small fraction of each day’s situations and events [...] Much of what we know originates with public information officers and other public relations practitioners who represent important news sources. These communication professionals subsidize the efforts of news organizations to cover the news by providing substantial amounts of organized information.
F I N N O VAT I O N • Explaining and predicting how people will adopt a behavior, idea or product. • Five stages: awareness, interest, evaluation, trial and adoption • Categories of Adopters
O N B A R R I E R S ? • Fuzzy language • Misalignment with culture and values • History of distrust • Distractions • Negative influencers • Sources or spokespeople with no credibility • Unreliable media • Media people are uncomfortable with • Captive audiences • Gatekeepers • Artificial censorship • Shrinking news holes • Limitation of social contact • Meager time available for paying attention • Distortion from compressing events into short messages • Difficulty expressing a big, complicated world in short messages • Fear of facing facts perceived to threaten established routines