a user in their natural environment Available 24/7 and free from scheduling concerns Easier recruitment No overheads 24/7 The benefits of unmoderated usability testing
evaluation ensures that the limitations of one type of data is balanced by the strengths of another Quantitative Hypothesis driven Data can be measured Based on numbers Larger samples Usually online Qualitative Empathy driven Sense and observe results Based on opinions and experiences Smaller samples Usually face-to-face