More than selfies and cat pictures: How the UCT teaches future superstars to use collaboration technologies in business scenarios

Join this session to learn how the UCT structures the complex world of collaboration in student classes. The UCT provides the UniConnect platform, which is based on HCL Connections and used by more than 40 universities for teaching and research projects. Lecturers from different disciplines also use the “Computer Supported Cooperative Work (CSCW)“ course material which has been continuously developed by the UCT and is already being taught in several member institutions including the University of Koblenz-Landau, EURO FH Hamburg and more. Groupwork is studied from a technical, organizational and also sociological point of view. Companies using collaboration technologies are also adapting our material, such as the 8C-Framework and the IRESS-Framework as “academic infusion” to complement their internal employee training.

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1. MORE THAN SELFIES AND CAT PICTURES: HOW THE UCT TEACHES FUTURE SUPERSTARS TO USE COLLABORATION TECHNOLOGIES IN BUSINESS SCENARIOS Sebastian Bahles & Söhnke Grams University Competence Center for Collaboration Technologies at University Koblenz
2. Social Connections 15 Munich, September 16-18 2019 Klick to watch the video: https://youtu.be/BtQ6xU0cOl0
3. Social Connections 15 Munich, September 16-18 2019 36 Universities and their research partners on UniConnect
4. Social Connections 15 Munich, September 16-18 2019 University of Koblenz-Landau TU Ilmenau University of Armed Forces Munich University of Munster TU Berlin HS Karlsruhe HTW Chur (CH) HS Wedel HS Offenburg HS Bonn University of Würzburg HS Cologne HS Reutlingen University of Bamberg HS Würzburg-Schweinfurt HS Hanover HS Stuttgart HTL Leoben University of Lüneburg RWTH Aachen TU Munich University of Jena TU Darmstadt HS Weserbergland HS Ruhr West HS Nordwestschweiz University of Duisburg-Essen University of Stuttgart Karlsruhe Institute of Technology (KIT) University of Erlangen-Nuremberg University of Hamburg Trinity College Dublin (IR) Hasso-Plattner-Institute Potsdam University of St. Gallen University of Mannheim Euro FH Hamburg 36 Universities and their research partners on UniConnect
5. Social Connections 15 Munich, September 16-18 2019
6. Social Connections 15 Munich, September 16-18 2019 UniConnect – An IBM Connections Platform for Academic Institutions Blogs Forums Notification Profile Community Task Management Bookmarks Docs Micro-Blogs Wikis Kudos Suite Polls and Surveys Groups App Content Dashboard IoT-Whiteboard Bot eXperience Case Study Database IRESS Visualizer Node-RED: Wiki-Synchronizer SoNBO Explorer
7. Social Connections 15 Munich, September 16-18 2019 UCT (www.uct.de) UniConnect IBM Connections hosted platform uniconnect.de Research Exemplary topics are adoption, social documents, benefits, analytics CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching Members Community of Universities that use UniConnect for teaching and research
8. Social Connections 15 Munich, September 16-18 2019 UCT (www.uct.de) UniConnect IBM Connections hosted platform uniconnect.de Research Exemplary topics are adoption, social documents, benefits, analytics CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching Members Community of Universities that use UniConnect for teaching and research
9. Social Connections 15 Munich, September 16-18 2019 CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching CSCW Lecture ▪ To provide ▪ an introduction to the theories and frameworks relevant to the study of CSCW ▪ an overview of the business issues and challenges organisations face when orchestrating CSCW and ▪ an up-to-date analysis and critique of current technologies, tools and methods for supporting collaborative work Source: Williams, 2011, p. 11 Source: Glitsch & Schubert, 2017, p. 869 Source: Schubert & Glitsch, 2016, p. 52
10. Social Connections 15 Munich, September 16-18 2019 Source: Schubert & Glitsch, 2016, p. 52 CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching CSCW Lecture ▪ To provide ▪ an introduction to the theories and frameworks relevant to the study of CSCW ▪ an overview of the business issues and challenges organisations face when orchestrating CSCW and ▪ an up-to-date analysis and critique of current technologies, tools and methods for supporting collaborative work Source: Glitsch & Schubert, 2017 p. 869 Source: Williams, 2011, p. 11
11. Social Connections 15 Munich, September 16-18 2019 CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching CSCW Lecture ▪ To provide ▪ an introduction to the theories and frameworks relevant to the study of CSCW ▪ an overview of the business issues and challenges organisations face when orchestrating CSCW and ▪ an up-to-date analysis and critique of current technologies, tools and methods for supporting collaborative work Source: Williams, 2011, p. 12 Source: Glitsch & Schubert, 2017, p. 869 Source: Schubert & Glitsch, 2016, p. 52
12. Social Connections 15 Munich, September 16-18 2019 CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching CSCW Lecture ▪ To provide ▪ an introduction to the theories and frameworks relevant to the study of CSCW ▪ an overview of the business issues and challenges organisations face when orchestrating CSCW and ▪ an up-to-date analysis and critique of current technologies, tools and methods for supporting collaborative work Source: Williams, 2011, p. 12 Source: Glitsch & Schubert, 2017, p. 869 Source: Schubert & Glitsch, 2016, p. 52
13. Social Connections 15 Munich, September 16-18 2019 CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching CSCW Exercise ▪ To provide students with ▪ practical, hands-on experience in the use of industry strength collaboration technologies ▪ opportunities to develop a business solution using the latest collaboration tools ▪ experience in preparing a response to a Request for Information Case Simulation: „The Enterprise Collaboration Challenge“
14. Social Connections 15 Munich, September 16-18 2019 CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching CSCW Exercise ▪ To provide students with ▪ practical, hands-on experience in the use of industry strength collaboration technologies ▪ opportunities to develop a business solution using the latest collaboration tools ▪ experience in preparing a response to a Request for Information
15. Social Connections 15 Munich, September 16-18 2019 Lecture/Excercise (CSCW) CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching
16. Social Connections 15 Munich, September 16-18 2019 Lecture/Excercise (CSCW) CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching UniConnect as ▪ work equipment (students, lecturers, researchers) ▪ object of evaluation ▪ learning management system ▪ …
17. Social Connections 15 Munich, September 16-18 2019 UCT (www.uct.de) UniConnect IBM Connections hosted platform uniconnect.de Research Exemplary topics are adoption, social documents, benefits, analytics CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching Members Community of Universities that use UniConnect for teaching and research
18. Social Connections 15 Munich, September 16-18 2019 UCT (www.uct.de) UniConnect IBM Connections hosted platform uniconnect.de Research Exemplary topics are adoption, social documents, benefits, analytics CSCW Lecture Teaching material for the lecture CSCW Exercise The Enterprise Collaboration Challenge Case simulation for teaching Members Community of Universities that use UniConnect for teaching and research
19. Social Connections 15 Munich, September 16-18 2019 : ~100 : 1 + 4 in next 2 years : ~50 : ~15 Digital Workplace Design User Adoption Benefits Management Social Collaboration Analytics Enterprise Knowledge Graph Social Business Documents Social Process Mining Internet of Things (IoT) - Explorer Content Dashboard -Database Groups App SCA Dashboard Research with UCT Tools Publications (since 2010) Topics Research Exemplary topics are adoption, social documents, benefits, analytics Industry
20. Social Connections 15 Munich, September 16-18 2019 Thank you for your attention! Any Questions?
21. Social Connections 15 Munich, September 16-18 2019 References Glitsch, J. H., & Schubert, P. (2017). IRESS: Identification of Requirements for Enterprise Social Software. Procedia Computer Science, 866–873. Barcelona: Elsevier B.V. Schubert, P., & Glitsch, J. H. (2016). Use Cases and Collaboration Scenarios: How employees use socially-enabled Enterprise Collaboration Systems (ECS). International Journal of Information Systems and Project Management, 4(2), 41–62. Williams, S. P. (2011). Das 8C-Modell für kollaborative Technologien. In P. Schubert & M. Koch (Eds.), Wettbewerbsfaktor Business Software (pp. 11–21). Munich: Hanser.
22. Social Connections 15 Munich, September 16-18 2019 Sebastian Bahles is a Researcher in the Business Application System Research Group under the direction of Prof. Dr. Petra Schubert and Project Manager of the Center for Enterprise Collaboration Research at the University of Koblenz-Landau as well as Lecturer for Enterprise Collaboration at the EURO-FH University of Applied Science. Together with Prof. Dr. Petra Schubert, Prof. Dr. Susan P. Williams and Söhnke Grams he founded Integrated Business Design in 2019, a business consultancy with a focus on Digital Workplace strategies. Söhnke Grams is a three-time IBM Champion, researcher in the Business Application System Research Group under the direction of Prof. Dr. Petra Schubert at the University of Koblenz-Landau, Managing Director of the IBM University Competence Center for Collaboration Technologies and Community Manager of IndustryConnect at the Center for Enterprise Information Research. In his current research, he is focusing on the development of KPI for the Benefits Realisation Management of Enterprise Collaboration Systems. Prior to his work as a researcher, Söhnke worked as a consultant and as World Wide Community Coordinator at Ubisoft Blue Byte. Since 2019 Söhnke is Founder and Executive partner of Integrated Business Design (IBD). Together with the three Founders Prof. Dr. Petra Schubert, Prof. Dr. Susan P. Williams and Sebastian Bahles and several IBD experts, the team supports companies in realising the Digital Workplace.
23. Social Connections 15 Munich, September 16-18 2019 www.uct.de
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