The power of practitioner communities that share expertise

Ryosuke Nakamura
LINE Fukuoka Lean & Agile Team Agile Coach
Yoshiaki Tanigawa
LINE Delivery Management Team2 Technical Project Manager
https://linedevday.linecorp.com/2020/ja/sessions/5481
https://linedevday.linecorp.com/2020/en/sessions/5481

Transcript

2. Ryosuke Nakamura Agile Coach Yoshiaki Tanigawa Technical Project Manager Delivery Management Team Lean & Agile Team EM community PjM community
3. In-House Community will save company “コミュニティは、知識を中心にして組織をま とめ上げ、人々を結びつけ、問題を解決し、 ビジネスチャンスを創出するといった新たな 可能性を提供する。” In typical hierarchy structured organization, knowledges & tips are scattered in each organization silos. コミュニティ・オブ・プラクティス (2002, Etienne Wenger) “いい仕事をする力のあるミドル・マネージャー やトップなら、組織図とは別個の自前のネット ワークを会社の中に作り出している。” 組織変革のビジョン (2004, 金井 壽宏)
4. Effective Team and Delivery department Delivery Management Team Lean & Agile Team : with Project Management specialty : with Agile specialty We support LINERs to solve their problems in order to delivery better products.
5. Our strategy › 1. Training / Guide / Toolkit › 2. Problem Solving › 3. Cross-Learning Community
6. Our strategy › 1. Training / Guide / Toolkit › 2. Problem Solving › 3. Cross-Learning Community
7. Our strategy › 1. Training / Guide / Toolkit › 2. Problem Solving › 3. Cross-Learning Community
8. Why in-house community of Management ? › We tend to start thinking about Management after we became EM or PjM › EMs, PjMs are lonely and busy › Management is skill, not sense › Problems include delicate / confidential information
9. Why practitioner community ? Team Community manager as a Practitioner Practitioner Team Community Try solving Share
10. What we speak about EM community PjM community › Lessons learned from our mission to manage community. › Tips maybe encourage busy you to start minimum.
11. How to start Events How to continue • Vision defining • Start with comrades • Reporting • Chat communication • Retrospective • Surveys • Lean Coffee • OST • Lunch event • Peer 2on1 • Book reading • Social gathering • Conference input sharing
12. How to start Events How to continue • Vision defining • Start with comrades • Event sharing • Chat communication • Retrospective • Surveys • Lean Coffee • OST • Lunch event • Peer 2on1 • Book reading • Social gathering • Conference input sharing
13. Defining Vision › “Elevator pitch” in ”Inception deck” › Tell vision in every events. Why? › To avoid expectation gaps about community, and promote spontaneous behaviors. What we did
14. Find good comrades(同志), by talking person by person individually Why? › No proper way to announce. › Concerns : “Who comes?“ Someone may agree with you if you talk directly.
15. How to start Events How to continue • Vision defining • Start with comrades • Event sharing • Chat communication • Retrospective • Surveys • Lean Coffee • OST • Lunch event • Peer 2on1 • Book reading • Social gathering • Conference input sharing
16. What is it? › Casual gathering during lunch time Characteristics › Good for busy people such as managers › Become fonder when you have lunch together Lunch Event
17. What is it? Characteristics Peer 2on1 (Small Dialogue) › Have a dialog with one or two people such as 1on1 › Talk under psychologically safe condition › Discuss one topic deeply (e.g. the same topic in the series of talks) Tips › Find tips in the slide below
18. Lean Coffee https://leannovation.hu/lean_coffee/budapest-lean-coffee-kick-off-meeting/ Topic Topic Topic Priority What is it? › Each member provides topics. › Vote to topics and prioritize. › Discuss topics along with priority with 7min interval.
19. Lean Coffee Online Lean Coffee on miro
20. Lean Coffee Good points › Want to start with low preparation cost. › Attendees can talk actively. › All members can know each other's interest.
21. Open Space Technology http://www.spacify.co.uk/ https://openspaceagility.com/what-is-ost/ Topic proposal (anyone can do) Discuss in each tables (can move freely) What is it? › Topic proposal with short presentation › Discuss at favorite table(topic) › Can move table Topic Topic
22. Open Space Technology Online Open Space Technology on miro
23. Open Space Technology Good Points › Want to start with low preparation cost. › Can choose topic actively than "Lean Coffee". Topic Topic
24. In each events (Lean Coffee, OST, Lunch event, Small dialogue) Topics What topics were talked & outcome Estimation OKR Team Building Recruiting Project "kick off" Preparation 1on1 Risk Management Retrospective Remote Work Agile Manager's Role&Responsibility Psychological Safety EM PjM
25. In each events (Lean Coffee, OST, Lunch event, Small dialogue) What topics were talked & outcome Outcome › One acquired a new management style › Another got a new perspective on problem identification › Recruit event was organized by the some managers › One of them started planning poker (estimation practice) › Had confidence about current way › Got new perspective for retrospective
26. How to start Events How to continue • Vision defining • Start with comrades • Event sharing • Chat communication • Retrospective • Surveys • Lean Coffee • OST • Lunch event • Peer 2on1 • Book reading • Social gathering • Conference input sharing Preparation Cost
27. › One person / one part / one week › Active Book Dialog How to organize/facilitate book reading event Book Reading
28. Which books should I choose? Book Reading e.g. "測りすぎ / The Tryranny of Metrics", "失敗の本質" e.g. ”HIGH OUTPUT MANAGEMENT", "Zero to One", "Software Engineering at Google" › Read a book which it's difficult to read by oneself together › Introduce the book attendees like or read recently
29. From outside community What is it? › Share what you learn from outside community event with colleagues who join the same event. › Not only sharing but also making action plans based on the learning. Management 3.0 Japan Conference: http://management30.jp/m30jpcon/ Conference input sharing
30. How to start Events How to continue • Vision defining • Start with comrades • Event sharing • Chat communication • Retrospective • Surveys • Lean Coffee • OST • Lunch event • Peer 2on1 • Book reading • Social gathering • Conference input sharing
31. Chat Communication › Share community related information, articles and thoughts. › Discussion can be occurred. Community channel [ Information sharing after community event ] [ Article sharing ]
32. › Private channel down the hurdle to ask for help which is hesitated in public. Chat Communication Private channel › Personal tweeting area › Post can be seeds of consultation, discussion, event topic. #times_personal channel (分報)
33. at the end of each events with attendees Retrospective › Share learn, feeling Why? Result of short retrospective after "Lean Coffee" in PjM community › Grasp interests, needs of topics or events. › Get feedback about community management. › For attendees › For community manager
34. › "Triggered change of consciousness or behavior ?" › "Improved your skill or work ?" Questionary & Hearing What should we grasp ? › Needs about activity › Person who may try new practice › Satisfaction level：Net Promoter Score
35. Event Sharing › Conversations digest › Learn on attendees › New knowledge, Tips › Result of Retrospective Why? › Show benefit, outcome for event › Let new members "Want to go event next time!!" What we did Unsplash : Austin Distel › Event sharing post to slack
36. Why? › Needed especially in remote work situation. › Grasping personality is useful for community discussion. Social Gathering
37. Final Messages › We need some investments such as time to make changes or gain some outcome. › You can save your company by managing community! That experience is a big advantage in your career. Let's make an action! Take baby steps! The age of community! › The first thing you can do may be to make an appointment with colleague who may have the similar problems.
38. Thank you