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[SaaStock 2017] Is your engineering team ready to support your growth?

[SaaStock 2017] Is your engineering team ready to support your growth?

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Maria Gutierrez

September 19, 2017
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  1. Is your engineering team ready to SUPPORT YOUR GROWTH?

  2. HELLO my name is María Gutiérrez VP Engineering @ FreeAgent

    @mariagutierrez
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  4. “How did I freelance for 10 yrs without @freeagent? Bookkeeping

    a breeze, auto invoice chasing and my support email answered in 32 minutes” @tomcopy
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  13. 2000 2001 2004 2008 2011 2016

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  15. +60M customers +300K merchants 12-~200 engineering Distributed globally Global operations

    US, UK, France, Australia, Spain, Malaysia,Thailand… 25M emails/hour 1.3M $10 Vouchers in 24h
  16. Unmanageable codebases Progress slows down Technical debt is getting on

    the way of delivering Bugs and exceptions are not promptly fixed Problems with communication and visibility Duplication of work Domain knowledge gets diluted Bigger target for security threats Competitors move faster
  17. Domain knowledge gets diluted Bigger target for security threats Competitors

    move faster Sales team start selling things not planned An acquisition throws your roadmap out the window Lack of career path Lack of leadership skills Hiring is taking all the team’s time New roles but with unclear expectations
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  20. Patrick Lencioni, “The Advantage”

  21. Start here! Patrick Lencioni, “The Advantage”

  22. Patrick Lencioni, “Five dysfunctions of a team” & “The Advantage”

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  24. Roan Lavery CPO co-founder Product & Design strategy User research

    & Customer Insight Product management workflow Release planning
  25. Olly Headey CTO co-founder Technical strategy Software architecture Security and

    Risk Technical due diligence Corporate IT
  26. Maria Gutierrez VP Engineering Product development and delivery Team structure

    Hiring strategy Personal development Performance reviews
  27. Technology and product strategy Principles KPIs Role expectations Career Paths

    Patrick Lencioni, “The Advantage”
  28. SMALL BUSINESS CAPACITOR PEOPLE PROCESS TECH

  29. TECHNOLOGY

  30. Security Reliability Scalability Productivity

  31. 100% Open Source Stack

  32. Reliability Security Scalability Productivity Incident Response Credential/patch management PenTests VPN

    and Encryption Product security Compliance - GDPR Data collection/access DDoS protection
  33. Security Reliability Scalability Productivity Failover process Disaster recovery Backups (tested)

    Data integrity checks Error/bug management Alerting Feature switches and circuit breakers
  34. Security Reliability Scalability Productivity Capacity planning Load testing Caching strategies

    Data Centre/Cloud Cost
  35. Security Reliability Scalability Productivity How easy is to develop, test

    and get code to production?
  36. Security Reliability Scalability Productivity RISK REGISTER

  37. SMALL BUSINESS CAPACITOR PROCESS

  38. Clear process and communications channels Patrick Lencioni, “The Advantage”

  39. AGREE ON PRIORITIES RISKS + KPIS + OKRS

  40. COLLABORATE daily to build trust

  41. Team lead PM Engineers Engineers Engineers Test Engineer Designer Team

    lead PM Engineers Engineers Engineers Designer Team lead PM Engineers Engineers Engineers Designer Team lead Engineers Engineers Engineers Accountant Sales Support
  42. SHOW YOUR WORK

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  46. PEOPLE

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  48. Committed to building a DIVERSE, HIGH PERFORMING AND HAPPY TEAM

  49. INCLUSIVE CULTURE Permission to play values

  50. With your actions Testing your values Performance management Hiring Patrick

    Lencioni, “The Advantage”
  51. MINDSET START WITH WHY Make learning part of YOUR DAY

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  53. 1/3 engineers WFH

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  56. ONBOARDING CR U ISE CON TR OL ALL STOP PRETTY

    SLOW A BIT FASTER
  57. EASY OKAY POOR HARD FUTILE SUPER KINDA REALLY TOTALLY PRETTY

    ENGAGED & RESILIENT TEAM
  58. 0 5 10 15 20 25 30 35 40 45

    50 55 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Engineering
  59. 2015

  60. 2016

  61. 2017

  62. BE INTENTIONAL srsly!

  63. @mariagutierrez THANKS! Illustrations by the amazing FreeAgent designers