[SaaStock 2017] Is your engineering team ready to support your growth?

Transcript

1. Is your engineering team ready to SUPPORT YOUR GROWTH?
2. HELLO my name is María Gutiérrez VP Engineering @ FreeAgent @mariagutierrez
4. “How did I freelance for 10 yrs without @freeagent? Bookkeeping a breeze, auto invoice chasing and my support email answered in 32 minutes” @tomcopy
13. 2000 2001 2004 2008 2011 2016
15. +60M customers +300K merchants 12-~200 engineering Distributed globally Global operations US, UK, France, Australia, Spain, Malaysia,Thailand… 25M emails/hour 1.3M $10 Vouchers in 24h
16. Unmanageable codebases Progress slows down Technical debt is getting on the way of delivering Bugs and exceptions are not promptly fixed Problems with communication and visibility Duplication of work Domain knowledge gets diluted Bigger target for security threats Competitors move faster
17. Domain knowledge gets diluted Bigger target for security threats Competitors move faster Sales team start selling things not planned An acquisition throws your roadmap out the window Lack of career path Lack of leadership skills Hiring is taking all the team’s time New roles but with unclear expectations
20. Patrick Lencioni, “The Advantage”
21. Start here! Patrick Lencioni, “The Advantage”
22. Patrick Lencioni, “Five dysfunctions of a team” & “The Advantage”
24. Roan Lavery CPO co-founder Product & Design strategy User research & Customer Insight Product management workflow Release planning
25. Olly Headey CTO co-founder Technical strategy Software architecture Security and Risk Technical due diligence Corporate IT
26. Maria Gutierrez VP Engineering Product development and delivery Team structure Hiring strategy Personal development Performance reviews
27. Technology and product strategy Principles KPIs Role expectations Career Paths Patrick Lencioni, “The Advantage”
28. SMALL BUSINESS CAPACITOR PEOPLE PROCESS TECH
29. TECHNOLOGY
30. Security Reliability Scalability Productivity
31. 100% Open Source Stack
32. Reliability Security Scalability Productivity Incident Response Credential/patch management PenTests VPN and Encryption Product security Compliance - GDPR Data collection/access DDoS protection
33. Security Reliability Scalability Productivity Failover process Disaster recovery Backups (tested) Data integrity checks Error/bug management Alerting Feature switches and circuit breakers
34. Security Reliability Scalability Productivity Capacity planning Load testing Caching strategies Data Centre/Cloud Cost
35. Security Reliability Scalability Productivity How easy is to develop, test and get code to production?
36. Security Reliability Scalability Productivity RISK REGISTER
37. SMALL BUSINESS CAPACITOR PROCESS
38. Clear process and communications channels Patrick Lencioni, “The Advantage”
39. AGREE ON PRIORITIES RISKS + KPIS + OKRS
40. COLLABORATE daily to build trust
41. Team lead PM Engineers Engineers Engineers Test Engineer Designer Team lead PM Engineers Engineers Engineers Designer Team lead PM Engineers Engineers Engineers Designer Team lead Engineers Engineers Engineers Accountant Sales Support
42. SHOW YOUR WORK
46. PEOPLE
48. Committed to building a DIVERSE, HIGH PERFORMING AND HAPPY TEAM
49. INCLUSIVE CULTURE Permission to play values
50. With your actions Testing your values Performance management Hiring Patrick Lencioni, “The Advantage”
51. MINDSET START WITH WHY Make learning part of YOUR DAY
53. 1/3 engineers WFH
56. ONBOARDING CR U ISE CON TR OL ALL STOP PRETTY SLOW A BIT FASTER
57. EASY OKAY POOR HARD FUTILE SUPER KINDA REALLY TOTALLY PRETTY ENGAGED & RESILIENT TEAM
58. 0 5 10 15 20 25 30 35 40 45 50 55 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Engineering
62. BE INTENTIONAL srsly!
63. @mariagutierrez THANKS! Illustrations by the amazing FreeAgent designers