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[TuringFest 2018] What should we work on?

[TuringFest 2018] What should we work on?

"What should we work on?" is probably the most consequential question you need to help your team and company answer. Should we focus on:

* fixing bugs that are causing many support calls
* building a strategic new feature
* implementing a tactical solution that will help bring more customers
* re-architecting systems and addressing technical debt
* interviewing new engineers
* onboarding new colleagues and improving documentation

As an engineer, you can influence that decision to ensure your team provides the best experience for your customers and the best opportunity for the business. Clearly mapping your work to the company's goals and success will give you the motivation and purpose needed to engage with and feel proud of your work. It will likely get you your next promotion too!

Let's discuss how you can make sure the work you do has the best impact by:

* learning about your customers and business key performance metrics
* better collaborating with other functions in the business
* successfully communicating priorities, risks and tradeoffs

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Maria Gutierrez

August 02, 2018
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Transcript

  1. What should we work on? Maria Gutierrez, VP Engineering @mariagutierrez

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  9. OOH, SHINY! BUILDING ALL THE THINGS! HOW CAN I HELP

    YOU BUILD ALL THE THINGS? 2001 2004 2008 2011 2016
  10. Sound more familiar? “Don’t worry about that error, it happens

    all the time” “I want to build new features, not fix customers problems.” “I was playing with technology X and I decided to try it in this project” “I deployed before leaving but didn’t check it worked after” “We should rewrite this from scratch” “I don’t have time to write documentation or good git commits” “It’ll be done when it’s done” “I want to decide what I work on not what product wants me to do” “I’m wasting my time interviewing people all the time” “I don’t like meetings, they are a waste of time”
  11. RISKS Team availability Team retention Hiring Technical debt Security Reliability

    and Resilience Error noise/false alerts Systems scalability and integrity Team productivity
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  14. UNDERSTAND THE BUSINESS

  15. TRANSPARENCY

  16. ACCOUNTABILITY

  17. CODING NOT ENOUGH

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  20. “Ada Twist, Scientist” by Andrea Beaty

  21. “Success is liking yourself, liking what you do and liking

    how you do it” Maya Angelou Image by York College ISLGP
  22. “Success is liking yourself, liking what you do and liking

    how you do it” Maya Angelou
  23. Why do we exist? How do we behave? What do

    we do? How will we succeed? What’s important now?
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  28. What’s important now? Why do we exist? How do we

    behave? What do we do? How will we succeed?
  29. STRATEGIC WORK IMPROVEMENTS HOUSEKEEPING

  30. MOMENTUM PREDICTABILITY

  31. HAPPINESS ENGAGEMENT ADOPTION TASK SUCCESS 70 RETENTION Net Promoter Score

    App store reviews 4.5 30% Bank feed setup 52% Monthly active users Mobile active users 1.1K Free trial conversion Mobile downloads Customer churn Open bugs Scorecard 20% 2% 35 76% SECURITY Security bugs 0 SCALABILITY RELIABILITY PRODUCTIVITY 1.26 End user page load 3-month rolling availability 220 Deployment time # deployments/mo 192s 100%
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  35. OKRs Objectives and Key Results

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  37. AUTONOMY

  38. “Hoping for the best, prepared for the worst, and unsurprised

    by anything in between.” Maya Angelou
  39. “Success is liking yourself, liking what you do and liking

    how you do it” Maya Angelou
  40. GROWTH PATHS

  41. SELF ASSESSMENT TECHNICAL PROFICIENCY PROBLEM SOLVING COMMUNICATION TEAMWORK OWNERSHIP &

    LEADERSHIP DOMAIN KNOWLEDGE BUSINESS IMPACT TEAM COMMITMENTS & BEHAVIOURS
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  47. “I've learned that people will forget what you said, people

    will forget what you did, but people will never forget how you made them feel.” Maya Angelou
  48. “Success is liking yourself, liking what you do and liking

    how you do it” Maya Angelou
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  50. YOU own your personal development

  51. “If you get, give. If you learn, teach.” Maya Angelou

  52. ETHICS

  53. “Courage is the most important of all virtues, because without

    courage, you cannot practice any of the other virtues consistently.” Maya Angelou
  54. BE INTENTIONAL

  55. “Be a rainbow in someone else's cloud.” Maya Angelou

  56. THANKS! @mariagutierrez