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CSM を支える SaaS 達

CSM を支える SaaS 達

Masaomi TAKAHASHI

October 08, 2019
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  1. CONFIDENTIAL ߴڮণਉ 4NBSU)371PG$VTUPNFS4VDDFTT  $4.Λࢧ͑Δ4BB4ୡ

  2. ࣗݾ঺հ

  3. ɾʙΨϥέʔެࣜαΠτӡӦ ɾʙडୗ։ൃձࣾͷ্ཱͪ͛ ɾʙ4NBSU)3΁ ߴڮণਉʢ͔ͨ͸͠·͓͞Έʣ ΧελϚʔαΫηε UXJUUFS!FCBTB. ޷͖ͳۂ13*."-ϒομͰٳ೔GFBU .&("(

  4. αʔϏε঺հ

  5. CONFIDENTIAL D ू·Δ ஝·Δ ׆༻Ͱ͖Δ 4NBSU)3͸ ਓࣄ৘ใ͕ʮू·Γɾ஝·ͬͯɾ׆༻Ͱ͖Δʯ Ϋϥ΢υܕιϑτ΢ΣΞͰ͢ɻ $47

  6. ਓࣄσʔλϕʔε ࣾอɾޏอ ిࢠਃ੥ ೥຤ௐ੔ ϚΠφϯόʔ څ༩໌ࡉ 4404".-ೝূ ཤྺొ࿥ɾฤू ਃ੥ɾঝೝ ΧελϜࣾһ໊฽

    ཤྺ ଟݴޠԽରԠ ϓϩϑΣογϣφϧ αϙʔτ ରԠ༧ఆ 1SPGFTTJPOBM ˞ ෼ੳϨϙʔτ ޏ༻ܖ໿ 0QUJPO ਓࣄσʔλϕʔε ࣾอɾޏอ ిࢠਃ੥ ೥຤ௐ੔ ϚΠφϯόʔ څ༩໌ࡉ ཤྺ ʵ ʵ ʵ ʵ ʵ ʵ 4NBMM ਓࣄσʔλϕʔε ࣾอɾޏอ ిࢠਃ੥ ೥຤ௐ੔ ϚΠφϯόʔ څ༩໌ࡉ ΧελϜࣾһ໊฽ ཤྺొ࿥ɾฤू ਃ੥ɾঝೝ ཤྺ ଟݴޠԽରԠ ʵ 4UBOEBSE ˞ ʵ
  7. αʔϏε֓ཁ ຊ୊

  8. CONFIDENTIAL

  9. CONFIDENTIAL ϚʔέςΟϯά 4%3 Ϋϩʔδϯά ΧελϚʔ αΫηε 1.. Ϧʔυ֫ಘ ঎ஊԽ ड஫

    ఆணɾߋ৽ ՝୊ൃ۷
  10. αʔϏε֓ཁ $4ͷπʔϧ

  11. ΦϯϘʔσΟϯάظ ׆༻ఆணظ ߋ৽ظ

  12. CONFIDENTIAL ϝʔϧͰҊ಺ ςϯϓϨʔτ಺ʹ༧໿ը໘ͷ 63-ΛຒΊࠐΈɺࣗಈతʹ׆ ಈ༧ఆʹೖΔɻ ηʔϧε͕ϝʔϧͰҊ಺͠ɺ $4.͸ΩοΫΦϑ༧໿ΛΧϨ ϯμʔͰ֬ೝ͢Δɻ

  13. CONFIDENTIAL

  14. CONFIDENTIAL ୲౰ΛࣗಈతʹΞαΠϯ 4.#νʔϜ͸OOͰରԠͯ͠ ͍ΔͷͰɺॱ൪ʹΞαΠϯͯ͠ ͍·͢ɻ ˞༧ΊܾΊׂͨ࣌ؒʹରͯ͠ υϯυϯ༧ఆ͕ೖ͍͖ͬͯ· ͢ɻ

  15. CONFIDENTIAL ηϛφʔͷ༧໿͕ߦಈʹೖΔ ͍ͭηϛφʔΛडߨ͔ͨ͠ʁ Λ؅ཧ͠·͢ɻ Ωϟϯηϧ͞ΕͨΒ࣍ͷҊ಺ ΛखಈͰૹΓ·͢ɻ

  16. CONFIDENTIAL 

  17. CONFIDENTIAL ΦϯϘʔσΟϯάঢ়گΛ ֬ೝ͠ɺϑΥϩʔ͢Δ ΦϯϘʔσΟϯάঢ়گΛ਺஋ Ͱ؅ཧɻ ໨ඪ·Ͱୡ੒͍ͯ͠ͳ͍৔߹ ͸ޙ௥͍ͰϑΥϩʔ͢Δମ੍ Λߏஙɻ ໰͍߹Θͤ૭ޱ͸;FOEFTLͰ ରԠத

  18. ΦϯϘʔσΟϯάظ ׆༻ఆணظ ߋ৽ظ

  19. CONFIDENTIAL Heal h Sc e (Sale f ce E bed)

    FILTERS Te a ID is "0c1c9c50-7eb2-4284-bfb4-c 2fcbbd237" 100 Heal h Sc e Heal h Score Hea h Sc e CSO 100 40% 3 30% 20% 1 10% S a HR % 80% 100 30% 0 90 90 10 100 1 0 S a HR % 80% 100 30% 0 1 1 1 100 0 0 / 110.2% 323 293 / 82.9% 243 293 3 46 1 3 Ge e a ed b Oc be 8, 2019 a 2:09a PDT A a - T .33 )FBMUI4DPSF 6TBHF%BUB
  20. ΦϯϘʔσΟϯάظ ׆༻ఆணظ ߋ৽ظ

  21. CONFIDENTIAL

  22. αʔϏε֓ཁ ؾʹͳΓ·͔ͨ͠ʁ

  23. CONFIDENTIAL 8FBSFIJSJOH