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SmartHR のオンボーディング戦略 / SmartHR's Onboarding Strategy

SmartHR のオンボーディング戦略 / SmartHR's Onboarding Strategy

2018/06/18に開催されたbacklog User Meetup の登壇資料です。

tag: CustomerSuccess

850daf37d2d4dad564be95623e451ad0?s=128

Masaomi TAKAHASHI

June 18, 2018
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Transcript

  1. CONFIDENTIAL CBDLMPH6TFS.FFUVQˏגࣜձࣾψʔϥϘ 4NBSU)3ͷ ΦϯϘʔσΟϯάઓུ .PO ߴڮণਉ 4NBSU)3ΧελϚʔαΫηε

  2. CONFIDENTIAL ߴڮণਉ ೥݄.%ύʔτφʔζ ೥݄4NBSU)3 ΧελϚʔαΫηεྺ೥

  3. [ 4NBSU)3ͷ͝঺հ

  4. 4NBSU)3͸ɺࣾձอݥɾޏ༻อݥͷखଓ͖Λ ࣗಈԽ͢ΔΫϥ΢υܕιϑτ΢ΣΞͰ͢ɻ

  5. CONFIDENTIAL ਓࣄɾ࿑຿෼໺ͷ՝୊

  6. Copyright © 2015 KUFU, Inc. All Rights Reserved ਓࣄɾ࿑຿͸ ΞφϩάͰ໘౗

  7. ೉ղͳॻྨͷࢁ

  8. ໾ॴʹߦ͖ͨ͘ͳ͍

  9. CONFIDENTIAL αʔϏε֓ཁ ਓࣄɾ࿑຿ΛϥΫϥΫʹ

  10. ిࢠ੓෎ʰ"1*ެ։ʱ

  11. ࣾձอো੍౓ΛϋοΫ ਓࣄɾ࿑຿ͷํָ͕ʹͳΔ ໾ॴͷखଓ͖Λָʹ͢Δ ਓࣄ%#ʹͳΔ

  12. CONFIDENTIAL αʔϏε֓ཁ ϦϦʔε͔Βͷ೥൒

  13.          

                      ݄                                ࣾ ಥഁ ಋೖاۀ਺
  14.  ܧଓར༻཰

  15. ಋೖاۀछ ෯޿͍ ۀछʹ ن໛τοϓࣾͷۀछ

  16. 10,000 ໊ ࠷େ ಋೖاۀن໛

  17. ͜͜·ͰαʔϏεͷ঺հ

  18. CONFIDENTIAL αʔϏε֓ཁ 4NBSU)3ͷΦϯϘʔσΟϯάઓུ

  19. CONFIDENTIAL ૊৫วྺ

  20. CONFIDENTIAL         ೥݄

    ೥݄ ೥݄ ೥݄ ೥݄ ೥݄ ೥݄ ೥݄         b೥্ظ b೥Լظ b೥্ظ b೥Լظ b೥্ظ ૊৫วྺ
  21. CONFIDENTIAL         b೥্ظ

    b೥Լظ b೥্ظ b೥Լظ b೥্ظ ૊৫วྺ
  22. CONFIDENTIAL w $VTUPNFS4VDDFTTͬͯԿ͢Ε͹ʁ w ͱΓ͋͑ͣJOUFSDPNͰͷαϙʔτ w ͨ·ʹ๚໰ʢӦۀʣ w Ұ࣌ظ໊ମ੍͕ͩͬͨɺ͙͢ʹ໊ʹ ೥্ظ

  23. CONFIDENTIAL         b೥্ظ

    b೥Լظ b೥্ظ b೥Լظ b೥্ظ ૊৫วྺ
  24. CONFIDENTIAL w JOUFSDPNͰͷαϙʔτͱ๚໰ w ݄ͱ݄ʹ໊࠾༻͠ɺ໊ମ੍΁ w ·ͩ$4νϟοταϙʔτͳঢ়ଶ ೥Լظ

  25. CONFIDENTIAL         b೥্ظ

    b೥Լظ b೥্ظ b೥Լظ b೥্ظ ૊৫วྺ
  26. CONFIDENTIAL w ಋೖલɾಋೖ࣌ͷ๚໰αϙʔτ૿ w ސ٬ن໛͕େ͖͍Ҋ݅ͷରԠ΋ඞཁʹ w νϟοταϙʔτॳظಋೖαϙʔτͱ ٻΊΒΕΔ΋ͷ͕ҟͳ͖ͬͯͨ w νʔϜ෼ׂɻͦͷ݁ՌҰਓνʔϜʹ

    ೥্ظʙ
  27. CONFIDENTIAL         b೥্ظ

    b೥Լظ b೥্ظ b೥Լظ b೥্ظ ૊৫วྺ
  28. CONFIDENTIAL w ॳظಋೖαϙʔτ͕த৺ w Ϣʔβʔ૿ՃͰ਺Λ͜ͳ͢ඞཁ͕ग़͖ͯͨ w ਓͷ࠾༻͕ٸ຿ͱͳΓɺ݄݄݄ʹ ໊Λ࠾༻ w νʔϜҰؙͱͳͬͯ೥຤ௐ੔ػೳͷαϙʔτ

    Λத৺ͱͨ͠γϑτ΁ ೥Լظʙ
  29. CONFIDENTIAL         b೥্ظ

    b೥Լظ b೥্ظ b೥Լظ b೥্ظ ૊৫วྺ
  30. CONFIDENTIAL w ୲౰ΛܾΊ࢓૊Έ࡞Γʹணख w &84ʢ&BSMZXBSOJOHTZTUFNʣͷಋೖ ͱӡ༻ w νʔϜ૊৫ͷεέʔϧΛҙࣝ ೥্ظʙ

  31. CONFIDENTIAL ͭͷηΫγϣϯ ΞφϦςΟΫε Ξοϓηϧ ϦχϡʔΞϧ ΦϯϘʔσΟϯά

  32. CONFIDENTIAL 5FDI )JHI -PX ମ੍ͷมߋ ϋΠλον ϩʔλον ςοΫλον w ๚໰ɺఆྫɺCBDLMPHΛ࢖ͬͨίϛϡχέʔγϣϯ

    w ΧελϚΠζ͞ΕͨΦϯϘʔσΟϯά w ి࿩ɾ8&#Λ࢖ͬͨίϛϡχέʔγϣϯ w ͋Δఔ౓ϓϩάϥϜԽ͞ΕͨΦϯϘʔσΟϯά w ηϧϑΦϯϘʔσΟϯά
  33. CONFIDENTIAL 5FDI )JHI -PX ମ੍ͷมߋ ϋΠλονˠ&OUFSQSJTF$4. ϩʔλονˠ$4. ςοΫλονˠ"VUPNBUJPO.BOBHFS w ๚໰ɺఆྫɺCBDLMPHΛ࢖ͬͨίϛϡχέʔγϣϯ

    w ΧελϚΠζ͞ΕͨΦϯϘʔσΟϯά w ి࿩ɾ8&#Λ࢖ͬͨίϛϡχέʔγϣϯ w ͋Δఔ౓ϓϩάϥϜԽ͞ΕͨΦϯϘʔσΟϯά w ηϧϑΦϯϘʔσΟϯά
  34. CONFIDENTIAL ΦϯϘʔσΟϯά աڈɺݱࡏɺະདྷ

  35. CONFIDENTIAL w Ӧۀ͔ΒͷϦΫΤετ͕͸͡·Γ w དྷΔ΋ͷڋ·ͣʂ w جຊ͸ w ձࣾʹΑͬͯظ଴͢Δࣄ͕ҟͳΔ ಋೖαϙʔτ࣌୅

    खஈ΍ํ๏͕ൿ఻ͷλϨԽ
  36. CONFIDENTIAL w Ҿ͖ܧ͗ͳͲΛߟྀ͓ͯ͠Βͣɺεέʔϧ͠ͳ͍ w ಋೖαϙʔτ׬ྃޙͷέΞʹख͕ճΒͳ͍ w 4NBSU)3ͱ͍͏αʔϏεͱͯ͠ద੾ͳରԠͩͬͨ ͷ͔ ಋೖαϙʔτ࣌୅ৼΓฦΓ w

    ա৒ͳαϙʔτͰ͸ͳ͍͔ w ϢʔβʔʹͱͬͯαΫηεͳαϙʔτͩͬͨͷ͔
  37. CONFIDENTIAL ͭͷηΫγϣϯ ΞφϦςΟΫε Ξοϓηϧ ϦχϡʔΞϧ ΦϯϘʔσΟϯά ಋೖαϙʔτҎ߱λο ν͕গͳ͘ɺؔ܎ߏ ங͕ബ͍ ߋ৽Λଅͨ͢Ίͷࠜڌ͕ͳ

    ͍ɻ՝୊Λղܾ͍ͯ͠Δͱ ݴ͍͍͕ͨࡐྉ͕গͳ͍ ๚໰ͯ͠΋αϙʔτ ଆʹపͯ͠͠·͏
  38. CONFIDENTIAL w ΦϯϘʔσΟϯάͷఆٛͱύοέʔ δϯάԽ w ར༻ঢ়گͷ؂ࢹ ணखͨ͜͠ͱ

  39. CONFIDENTIAL ΦϯϘʔσΟϯάͷఆٛ

  40. CONFIDENTIAL ΦϯϘʔσΟϯά͕ऴΘ͍ͬͯΔঢ়ଶͱ͸ʁ ՝୊ઃఆ ޮՌΛ࣮ײ 4NBSU)3Λ׆༻

  41. CONFIDENTIAL w ͖ͪΜͱ
 ಠΓཱͪͯ͠΋Β͏ w ৗʹޮ཰ԽΛ໨ࢦ͢ w ܭଌͰ͖ΔΑ͏ʹ͢Δ w ઃఆ୅ߦ͸ͳΔ΂͘

    ΍Βͳ͍ w ϋΠλονͷύοέʔ δϯάԽ͸·ͩ΍Β ͳ͍ ΍Δ͜ͱ ΍Βͳ͍͜ͱ
  42. CONFIDENTIAL ΦϯϘʔσΟϯάϑϩʔ

  43. CONFIDENTIAL ΩοΫΦϑ τϨʔχϯά ঢ়گ֬ೝ Ϋϩʔδϯά w 8FC.5(࣮ࢪ w ސ٬ͷ՝୊Λ֬ೝ w

    ΦϯϘʔσΟϯάͷΰʔ ϧΛ͢Γ߹ΘͤΔ w ӡ༻։࢝·Ͱͷεέ δϡʔϧΛௐ੔͢Δ w ͓໰߹ͤํ๏ͷઆ໌ w 4NBSU)3ͷՁ஋Λײ ͯ͘͡ΕΔػೳΛಈը Λ࢖ͬͯઆ໌ w ͓٬༷ͷ؀ڥΛ࢖͍ͳ ͕Βɺ֤ઃఆʹ͍ͭͯ ৄࡉʹઆ໌ w ৘ใΠϯϙʔτͷํ๏ ΛϨΫνϟʔ w ࣭ٙԠ౴ܗࣜͰӡ༻໘ Ͱͷٙ໰఺Λղফ͢Δ w ΩοΫΦϑͰܾΊͨε έδϡʔϧ௨ΓਐΊΒ Ε͍ͯΔ͔νΣοΫ w ৘ใΠϯϙʔτͷਐḿ ΍ೖࣾखଓ͖ɺڅ༩໌ ࡉ഑෍ͷ૿ݮΛ௥ͬͯ ͍͘ w εέδϡʔϧ஗Ԇ͕ݟ ΒΕΔϢʔβʔʹ͸ϝʔ ϧͰঢ়گ֬ೝΛߦ͏ w ӡ༻։͔࢝Βिؒʙϲ ݄ޙ͘Β͍ʹ8FC.5( Λ࣮ࢪ w ӡ༻ঢ়گͷώΞϦϯά Λߦ͏ w ࠓޙվળ͍͖͍ͯͨ͠ ಺༰ͳͲΛ֬ೝ͢Δ w ࠓޙͷϦϦʔεͳͲͰ ղܾͰ͖ͦ͏ͳ՝୊Λ ֬ೝ͠ɺ࣍ʹͭͳ͛Δ ΦϯϘʔσΟϯάϑϩʔ
  44. CONFIDENTIAL ΩοΫΦϑ

  45. CONFIDENTIAL ΩοΫΦϑ

  46. CONFIDENTIAL ΩοΫΦϑͷϙΠϯτ w ֤λεΫΛεέδϡʔϧʹམͱ͠ࠐΜͰՄࢹԽ͢Δ͜ͱͰʮԿ͔Βख Λ͚ͭΕ͹ɾɾɾΛʯऔΓআ͘ w ΩοΫΦϑͷ৔Ͱ֤λεΫͷʮ׬ྃ೔ʯΛҰॹʹຒΊ͍ͯ͘͜ͱͰɺ ͓ޓ͍ʹεέδϡʔϧʹίϛοτ͢Δ w ֤λεΫ͝ͱͰ୭͕΍Δͷ͔ΛࣄલʹѲΔ͜ͱ͕Ͱ͖Δ

    w ΦϯϘʔσΟϯάͷΰʔϧΛهࡌʹ͢Δ͜ͱͰɺӡ༻։࢝ޙʹ࣮ݱͰ ͖͍ͯΔͷ͔ΛৼΓฦΔ͜ͱ͕Ͱ͖ΔˠޮՌΛ࣮ײ
  47. CONFIDENTIAL ঢ়گ֬ೝ

  48. CONFIDENTIAL Ϋϩʔδϯά

  49. CONFIDENTIAL ΦϯϘʔσΟϯάͷະདྷ

  50. CONFIDENTIAL ηϧϑαʔϏε w νΣοΫࣜͷνϡʔτϦΞϧ w ಈըίϯςϯπ w ϔϧϓηϯλʔͷॆ࣮ w 8FCJOBSͷ׆༻

    w ར༻ঢ়گʹ߹Θͤͨίϯςϯ π഑৴
  51. CONFIDENTIAL ηϧϑαʔϏεͷΑ͍ྫ

  52. CONFIDENTIAL αʔϏε֓ཁ $4νʔϜͷࠓޙ

  53. CONFIDENTIAL

  54. CONFIDENTIAL ͳΜͱͯ͠΋ճආ͍ͨ͠

  55. CONFIDENTIAL ࡉ෼Խ w 0OCPBSEJOH4QFDJBMJTU w &OUFSQSJTF$4. w $4. w 4VDDFTT0QT

  56. CONFIDENTIAL 8FBSFIJSJOH