Everyone is a Distance Learner

More and more essential library services are moving to the web - and yet it is the rare library website that is designed for users who never set foot in the physical library. Despite the current emphasis on modernizing library spaces with 21st century furniture, cafes, and gizmos and sensors in every nook and cranny, we're missing an opportunity. By making sure that our online tools are tailored to help true distance learners - those users who cannot visit our physical spaces - we'll not only live up to the Access Entitlement Principle, but we'll make libraries better for everyone.

Transcript

1. EVERYONE LEARNER MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY IS A DISTANCE
4. GIFTSCHRANK
5. Photo at the DDR Museum. Photo by Sam Greenspan for 99 Percent Invisible. http://99percentinvisible.org/episode/the-giftschrank/
6. The experience should be familiar to anyone who has ever tried to get a book from an academic library. “ Roman Mars The Giftschrank. 99 Percent Invisible. Episode 203. http://99percentinvisible.org/episode/the-giftschrank/
7. https://www.youtube.com/watch?v=scyQPk6n0xA
8. https://twitter.com/kkosinsk/status/717100420053598208
9. https://twitter.com/kkosinsk/status/717101908465352704
10. Library spaces are increasingly spaces for users to interact with our software. “ Cody Hanson Libraries are Software, Library Technology Conference, 2016.
11. http://asklib.hcl.harvard.edu/
12. https://matthew.reidsrow.com/worknotes/48
13. https://storify.com/mreidsma/what-is-wrong-with-library-websites
14. http://scholarscompass.vcu.edu/cgi/viewcontent.cgi?article=1006&context=libraries_present
15. MY LIBRARY
16. SIGN MY LIBRARY
17. SIGN AESTHETICS MY LIBRARY
18. CARD CATALOG & CIRCULATION SIGN AESTHETICS
19. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS
20. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
21. REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
22. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
23. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS
25. The library is full of skeuomorphs, ... a set of arcane rules and conventions to learn for those who come to an academic library with only the web and their cellphones as their cultural templates. “ Barbara Fister https://www.insidehighered.com/blogs/library-babel-fish/skeuomorphic-library
26. Frank Chimero, What Screens Want. http://frankchimero.com/writing/what-screens-want/
27. Frank Chimero, What Screens Want. http://frankchimero.com/writing/what-screens-want/
28. Frank Chimero, What Screens Want. http://frankchimero.com/writing/what-screens-want/
29. For any medium has the power of imposing its own assumption on the unwary. “ Marshall McLuhan McLuhan, M. (1964). Understanding Media, New York: McGraw-Hill. p.18
30. THE MEDIUM IS THE MESSAGE
31. Little Britain. https://www.youtube.com/watch?v=0n_Ty_72Qds
32. Little Britain. https://www.youtube.com/watch?v=0n_Ty_72Qds COMPUTER SAYS NO
33. VISCERAL DESIGN 1 2 3 Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
34. VISCERAL DESIGN 1 2 3 BEHAVIORAL DESIGN Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
35. VISCERAL DESIGN 1 2 3 REFLECTIVE DESIGN BEHAVIORAL DESIGN Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
36. Reflective design is ... about service, about providing a personal touch and a warm interaction. “ Don Norman Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
37. We tend to talk about transportation as if the ultimate goal were mere movement, measured in speed, time and capacity. “ Emily Badger http://www.washingtonpost.com/blogs/wonkblog/wp/2014/04/29/cutting-edge-transportation-maps-will-change-how-we-understand-and-plan-cities/
38. The ultimate goal of transportation, though, isn't really to move us. It's to connect us -- to jobs, to schools, to the supermarket. “ Emily Badger http://www.washingtonpost.com/blogs/wonkblog/wp/2014/04/29/cutting-edge-transportation-maps-will-change-how-we-understand-and-plan-cities/
39. Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
40. They come to hide from reality or understand its true nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
41. PEOPLE YOUR LIBRARY IS
42. A good science fiction story should be able to predict not the automobile, but the traffic jam. “ Frederik Pohl
43. Who am I designing for? The expert automaton, programmed to complete each task flawlessly? Or the messy, error-prone, distracted human? “ Karen McGrane Lesson. The Manual (2), 2011. p.45
46. https://www.youtube.com/watch?v=AtMzngYdx4s
47. https://www.youtube.com/watch?v=6F99x4ngp6w
48. https://library.catalog.gvsu.edu or the code at https://github.com/gvsulib/opac/blob/debug/js/catalog.js#L622
49. http://labs.library.gvsu.edu/labs/chat or the source code at https://github.com/gvsulib/chat_widget
50. https://vimeo.com/53361712
51. https://matthew.reidsrow.com/worknotes/174 or the source code at https://github.com/gvsulib/Illiad-to-MeL
52. “The Space Between You and Me,” The Manual, Issue #1, 2012. Good technology makes us feel like we are inching closer to who we truly want to be. “ Frank Chimero
53. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connections here on earth. Look at us—I’ve just met you, but I’m investing in who you are, and who you will be, and I can’t help it. “ Fred Rogers
54. They love hard here, at this library. “ Angela Galvan https://paperstreetlibrarian.wordpress.com/2016/01/18/all-that-you-leave-behind/
56. THANKYOU