Everyone is a Distance Learner

More and more essential library services are moving to the web - and yet it is the rare library website that is designed for users who never set foot in the physical library. Despite the current emphasis on modernizing library spaces with 21st century furniture, cafes, and gizmos and sensors in every nook and cranny, we're missing an opportunity. By making sure that our online tools are tailored to help true distance learners - those users who cannot visit our physical spaces - we'll not only live up to the Access Entitlement Principle, but we'll make libraries better for everyone.

Transcript

1. EVERYONE
   LEARNER
   MATTHEW REIDSMA
   GRAND VALLEY STATE UNIVERSITY
   IS A DISTANCE
   

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4. GIFTSCHRANK
   

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5. Photo at the DDR Museum. Photo by Sam Greenspan for 99 Percent Invisible. http://99percentinvisible.org/episode/the-giftschrank/
   

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6. The experience should be familiar to
   anyone who has ever tried to get a
   book from an academic library.
   “
   Roman Mars
   The Giftschrank. 99 Percent Invisible. Episode 203. http://99percentinvisible.org/episode/the-giftschrank/
   

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7. https://www.youtube.com/watch?v=scyQPk6n0xA
   

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8. https://twitter.com/kkosinsk/status/717100420053598208
   

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9. https://twitter.com/kkosinsk/status/717101908465352704
   

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10. Library spaces are increasingly
    spaces for users to interact with our
    software.
    “
    Cody Hanson
    Libraries are Software, Library Technology Conference, 2016.
    

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11. http://asklib.hcl.harvard.edu/
    

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12. https://matthew.reidsrow.com/worknotes/48
    

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13. https://storify.com/mreidsma/what-is-wrong-with-library-websites
    

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14. http://scholarscompass.vcu.edu/cgi/viewcontent.cgi?article=1006&context=libraries_present
    

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15. MY LIBRARY
    

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16. SIGN
    MY LIBRARY
    

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17. SIGN
    AESTHETICS
    MY LIBRARY
    

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18. CARD CATALOG &
    CIRCULATION
    SIGN
    AESTHETICS
    

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19. CARD CATALOG &
    CIRCULATION
    RESOURCES RESOURCES
    RESOURCES
    SIGN
    AESTHETICS
    

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20. CARD CATALOG &
    CIRCULATION
    RESOURCES RESOURCES
    RESOURCES
    SIGN
    WAYFINDING
    AESTHETICS
    

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21. REFERENCE
    DESK
    CARD CATALOG &
    CIRCULATION
    RESOURCES RESOURCES
    RESOURCES
    SIGN
    WAYFINDING
    AESTHETICS
    

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22. REFERENCE
    DESK
    CARD CATALOG &
    CIRCULATION
    EXHIBIT
    EXHIBIT
    NEW BOOK
    DISPLAY
    BULLETIN
    BOARD:
    EVENTS,
    NEWS,
    ETC.
    RESOURCES RESOURCES
    RESOURCES
    SIGN
    WAYFINDING
    AESTHETICS
    

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23. REFERENCE
    DESK
    CARD CATALOG &
    CIRCULATION
    EXHIBIT
    EXHIBIT
    NEW BOOK
    DISPLAY
    BULLETIN
    BOARD:
    EVENTS,
    NEWS,
    ETC.
    RESOURCES RESOURCES
    RESOURCES
    SIGN HOURS MAPS HELP
    WAYFINDING
    AESTHETICS
    

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25. The library is full of skeuomorphs, ... a set
    of arcane rules and conventions to learn
    for those who come to an academic
    library with only the web and their
    cellphones as their cultural templates.
    “
    Barbara Fister
    https://www.insidehighered.com/blogs/library-babel-fish/skeuomorphic-library
    

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26. Frank Chimero, What Screens Want. http://frankchimero.com/writing/what-screens-want/
    

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27. Frank Chimero, What Screens Want. http://frankchimero.com/writing/what-screens-want/
    

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28. Frank Chimero, What Screens Want. http://frankchimero.com/writing/what-screens-want/
    

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29. For any medium has the power of
    imposing its own assumption on the
    unwary.
    “
    Marshall McLuhan
    McLuhan, M. (1964). Understanding Media, New York: McGraw-Hill. p.18
    

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30. THE
    MEDIUM
    IS THE
    MESSAGE
    

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31. Little Britain. https://www.youtube.com/watch?v=0n_Ty_72Qds
    

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32. Little Britain. https://www.youtube.com/watch?v=0n_Ty_72Qds
    COMPUTER
    SAYS
    NO
    

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33. VISCERAL DESIGN
    1
    2
    3
    Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
    

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34. VISCERAL DESIGN
    1
    2
    3
    BEHAVIORAL DESIGN
    Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
    

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35. VISCERAL DESIGN
    1
    2
    3 REFLECTIVE DESIGN
    BEHAVIORAL DESIGN
    Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
    

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36. Reflective design is ... about
    service, about providing a
    personal touch and a warm
    interaction.
    “
    Don Norman
    Norman, D. (2004). Emotional Design: Why we love (and hate) everyday things.
    

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37. We tend to talk about
    transportation as if the ultimate
    goal were mere movement,
    measured in speed, time and
    capacity.
    “
    Emily Badger
    http://www.washingtonpost.com/blogs/wonkblog/wp/2014/04/29/cutting-edge-transportation-maps-will-change-how-we-understand-and-plan-cities/
    

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38. The ultimate goal of
    transportation, though, isn't
    really to move us. It's to
    connect us -- to jobs, to
    schools, to the supermarket.
    “
    Emily Badger
    http://www.washingtonpost.com/blogs/wonkblog/wp/2014/04/29/cutting-edge-transportation-maps-will-change-how-we-understand-and-plan-cities/
    

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39. Your members don’t come to
    the library to find books, or
    magazines, journals, films or
    musical recordings.
    “
    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
    

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40. They come to hide from reality
    or understand its true nature.
    They come to find solace or
    excitement, companionship or
    solitude.
    “
    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
    

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41. PEOPLE
    YOUR LIBRARY IS
    

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42. A good science fiction story
    should be able to predict not the
    automobile, but the traffic jam.
    “
    Frederik Pohl
    

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43. Who am I designing for? The expert
    automaton, programmed to complete
    each task flawlessly? Or the messy,
    error-prone, distracted human?
    “
    Karen McGrane
    Lesson. The Manual (2), 2011. p.45
    

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46. https://www.youtube.com/watch?v=AtMzngYdx4s
    

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47. https://www.youtube.com/watch?v=6F99x4ngp6w
    

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48. https://library.catalog.gvsu.edu or the code at https://github.com/gvsulib/opac/blob/debug/js/catalog.js#L622
    

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49. http://labs.library.gvsu.edu/labs/chat or the source code at https://github.com/gvsulib/chat_widget
    

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50. https://vimeo.com/53361712
    

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51. https://matthew.reidsrow.com/worknotes/174 or the source code at https://github.com/gvsulib/Illiad-to-MeL
    

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52. “The Space Between You and Me,” The Manual, Issue #1, 2012.
    Good technology makes us feel
    like we are inching closer to
    who we truly want to be.
    “
    Frank Chimero
    

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53. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998.
    We make so many connections
    here on earth. Look at us—I’ve
    just met you, but I’m investing in
    who you are, and who you will
    be, and I can’t help it.
    “
    Fred Rogers
    

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54. They love hard here, at this library.
    “
    Angela Galvan
    https://paperstreetlibrarian.wordpress.com/2016/01/18/all-that-you-leave-behind/
    

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56. THANKYOU
    

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