As Experience designers, we're interested in more than just products, services, and websites. But our toolkit looks remarkably like the toolkit product designers use: design for tasks, hope emotions will follow. But experience is big, and emotions aren't just the outputs from using something. We're going to need more than science to explain experience--we'll need philosophy, literature, poetry, and more.
In this talk, I explore how phenomenology (the branch of philosophy that deals with experience), metaphor, and frozen space urine can help us design better experiences for our library users by putting people and experiences first.
(This talk was the opening keynote at MD Tech Connect at the Universities at Shady Grove, Rockland, MD on December 6, 2018.)