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Good for Whom? Harvard University Libraries

Good for Whom? Harvard University Libraries

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Presented at Harvard University Libraries, June 2nd, 2015.

Matthew Reidsma

June 02, 2015
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  1. These wonderfully intricate things we build have become part of

    people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
  2. “ Indifference towards people and the reality in which they

    live is the one and only cardinal sin in design. Dieter Rams
  3. “ Kendra Shimmell People may think that design is about

    screens, objects, or logos, but it’s actually about people. https://twitter.com/MrAlanCooper/status/263730888678993921
  4. Welcome to OPAC Catalog of Your Local Library You may

    search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
  5. The Inmates are Running the Asylum There is little difference

    technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
  6. The Inmates are Running the Asylum The difference is one

    of culture, training, and attitude of the people who make them. “ Alan Cooper
  7. Powers, William. Hamlet’s Blackberry: Building a Good Life in the

    Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3
  8. Powers, William. Hamlet’s Blackberry: Building a Good Life in the

    Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL
  9. “ The library world has been far too gullible, far

    too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
  10. Your members don’t come to the library to find books,

    or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  11. They come to hide from reality or understand its true

    nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  12. [Libraries] let people transform themselves through access to information and

    one another. “ Andromeda Yelton andromedayelton.com/blog/2015/02/16/c4l15-keynote-transcript/ Photo: Molly Tomlinson photoclave.com/
  13. Powers, William. Hamlet’s Blackberry: Building a Good Life in the

    Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL HUMAN
  14. People will forget what you said, and what you did,

    but they will never forget how you made them feel. “ Maya Angelou
  15. Designing for Emotion Designing an interface to be usable is

    like a chef creating edible food. “ Aarron Walter
  16. “The Space Between You and Me,” The Manual, Issue #1,

    2012. Good technology makes us feel like we are inching closer to who we truly want to be. “ Frank Chimero
  17. Designing for Emotion “ Aarron Walter We [should] stop thinking

    of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
  18. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make

    so many connections here on earth. Look at us—I’ve just met you, but I’m investing in who you are, and who you will be, and I can’t help it. “ Fred Rogers