Good for Whom? Harvard University Libraries

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Presented at Harvard University Libraries, June 2nd, 2015.

Transcript

1. GOOD FOR
   WHOM?
   MATTHEW REIDSMA
   GRAND VALLEY STATE UNIVERSITY
   

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2. These wonderfully intricate
   things we build have become
   part of people’s lives, things
   they use every day.
   “
   Trent Walton
   “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
   

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3. http://sitorsquat.com
   

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13. “ Indifference towards people
    and the reality in which they
    live is the one and only cardinal
    sin in design.
    Dieter Rams
    

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14. “
    Kendra Shimmell
    People may think that design
    is about screens, objects, or
    logos, but it’s actually about
    people.
    https://twitter.com/MrAlanCooper/status/263730888678993921
    

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15. https://twitter.com/#!/ebellempire/status/172355190232592384
    

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16. GET HERE?
    HOW DID WE
    

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18. Design for the
    person at the next
    bench.
    “
    Hewlett-Packard
    

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19. Welcome to OPAC
    Catalog of Your Local Library
    You may search for:
    A > AUTHOR
    T > TITLE
    J > JOURNAL
    B > AUTHOR/TITLE SEARCH
    S > SUBJECT
    W > KeyWORD
    C > LC CALL NO
    P > Repeat PREVIOUS Search
    R > RESERVE Lists
    I > Library INFORMATION
    O > OTHER Libraries
    F > Campus/Faculty Information database
    V > VIEW your circulation record
    D > DISCONNECT
    Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
    

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20. HOW DO
    WE
    DO THIS?
    

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21. HOW DO
    THEY
    DO THIS?
    

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22. MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    

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23. MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    NO KNOWLEDGE
    

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24. MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    NO KNOWLEDGE
    ALL KNOWLEDGE
    

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25. http://www.uie.com/articles/magic_escalator/
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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26. http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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27. http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    TARGET KNOWLEDGE
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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28. http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    TARGET KNOWLEDGE
    }
    KNOWLEDGE GAP
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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29. CURRENT KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    TARGET KNOWLEDGE
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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30. CURRENT KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    TRAIN
    IN
    G
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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31. http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    TARGET KNOWLEDGE
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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32. http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    SIM
    PLIFYIN
    G
    MAGICAL ESCALATOR OF
    ACQUIRED KNOWLEDGE
    

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33. http://www.uie.com/articles/magic_escalator/
    TRAIN
    IN
    G
    

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34. HOW DO
    WE
    DO THIS?
    

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35. http://www.uie.com/articles/magic_escalator/
    SIM
    PLIFYIN
    G
    

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36. HOW DO
    THEY
    DO THIS?
    

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37. The Inmates are Running the Asylum
    There is little difference
    technically between a
    complicated, confusing
    program and a simple, fun,
    and powerful product.
    “
    Alan Cooper
    

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38. The Inmates are Running the Asylum
    The difference is one of
    culture, training, and
    attitude of the people
    who make them.
    “
    Alan Cooper
    

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39. HOW WE
    CHOOSE, DESIGN,
    CREATE
    OUR
    TOOLS, POLICIES,
    SERVICES
    

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40. Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
    FUNCTIONAL
    1
    2
    3
    

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41. WHAT
    IT DOES
    

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42. Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
    FUNCTIONAL
    1
    2
    3
    BEHAVIORAL
    

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43. HOW
    TO DO IT
    

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44. INTERNAL
    QUESTIONS
    

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45. HOW DO
    WE
    DO THIS?
    

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46. “ The library world has been far too
    gullible, far too willing to regard
    any technical advance as a service
    advance.
    Jonathan D. Lauer & Steve McKinzie
    Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The
    Reference Librarian, 79/80, 46..
    

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47. Your members don’t come to
    the library to find books, or
    magazines, journals, films or
    musical recordings.
    “
    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
    

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48. They come to hide from reality
    or understand its true nature.
    They come to find solace or
    excitement, companionship or
    solitude.
    “
    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
    

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49. [Libraries] let people transform
    themselves through access to
    information and one another.
    “
    Andromeda Yelton
    andromedayelton.com/blog/2015/02/16/c4l15-keynote-transcript/ Photo: Molly Tomlinson photoclave.com/
    

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50. Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
    FUNCTIONAL
    1
    2
    3
    BEHAVIORAL
    HUMAN
    

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51. FEEL
    HOW PEOPLE
    

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52. People will forget what you
    said, and what you did, but
    they will never forget how you
    made them feel.
    “
    Maya Angelou
    

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53. Designing for Emotion
    Designing an interface to be
    usable is like a chef creating
    edible food.
    “
    Aarron Walter
    

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54. Aarron Walter, Designing for Emotion
    

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55. Aarron Walter, Designing for Emotion
    

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56. EXTERNAL
    QUESTION
    

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57. HOW DO
    THEY
    DO THIS?
    

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58. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/
    User experience isn’t
    about expert intuition,
    it’s about expert
    listening.
    “
    Whitney Hess
    

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59. HUMAN
    3
    1
    2 BEHAVIORAL
    FUNCTIONAL
    

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60. HUMAN
    3
    1
    2
    BEHAVIORAL
    FUNCTIONAL
    

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61. PEOPLE
    OVER PROCESSES
    

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62. PEOPLE
    YOUR LIBRARY IS
    

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64. http://usablelibrary.org
    

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65. http://libux.co
    

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66. http://futurelib.wordpress.com
    

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67. http://weaveux.org
    

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68. http://twitter.com/HogwartsUXLib
    

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69. “The Space Between You and Me,” The Manual, Issue #1, 2012.
    Good technology makes us feel
    like we are inching closer to
    who we truly want to be.
    “
    Frank Chimero
    

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70. Designing for Emotion
    “
    Aarron Walter
    We [should] stop thinking of
    the interfaces we design as
    dumb control panels, and think
    of them as the people our
    target audience wants to
    interact with.
    

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71. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998.
    We make so many connections
    here on earth. Look at us—I’ve
    just met you, but I’m investing in
    who you are, and who you will
    be, and I can’t help it.
    “
    Fred Rogers
    

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72. THANKYOU
    

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73. THANKYOU
    

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