Good for Whom? Harvard University Libraries

Good for Whom? Harvard University Libraries

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Presented at Harvard University Libraries, June 2nd, 2015.

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Matthew Reidsma

June 02, 2015
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Transcript

  1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY

  2. These wonderfully intricate things we build have become part of

    people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
  3. http://sitorsquat.com

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  13. “ Indifference towards people and the reality in which they

    live is the one and only cardinal sin in design. Dieter Rams
  14. “ Kendra Shimmell People may think that design is about

    screens, objects, or logos, but it’s actually about people. https://twitter.com/MrAlanCooper/status/263730888678993921
  15. https://twitter.com/#!/ebellempire/status/172355190232592384

  16. GET HERE? HOW DID WE

  17. None
  18. Design for the person at the next bench. “ Hewlett-Packard

  19. Welcome to OPAC Catalog of Your Local Library You may

    search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
  20. HOW DO WE DO THIS?

  21. HOW DO THEY DO THIS?

  22. MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

  23. MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE

  24. MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE

  25. http://www.uie.com/articles/magic_escalator/ MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

  26. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

  27. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

  28. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP MAGICAL ESCALATOR

    OF ACQUIRED KNOWLEDGE
  29. CURRENT KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

  30. CURRENT KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G MAGICAL ESCALATOR OF ACQUIRED

    KNOWLEDGE
  31. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

  32. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G MAGICAL ESCALATOR OF ACQUIRED

    KNOWLEDGE
  33. http://www.uie.com/articles/magic_escalator/ TRAIN IN G

  34. HOW DO WE DO THIS?

  35. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G

  36. HOW DO THEY DO THIS?

  37. The Inmates are Running the Asylum There is little difference

    technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
  38. The Inmates are Running the Asylum The difference is one

    of culture, training, and attitude of the people who make them. “ Alan Cooper
  39. HOW WE CHOOSE, DESIGN, CREATE OUR TOOLS, POLICIES, SERVICES

  40. Powers, William. Hamlet’s Blackberry: Building a Good Life in the

    Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3
  41. WHAT IT DOES

  42. Powers, William. Hamlet’s Blackberry: Building a Good Life in the

    Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL
  43. HOW TO DO IT

  44. INTERNAL QUESTIONS

  45. HOW DO WE DO THIS?

  46. “ The library world has been far too gullible, far

    too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
  47. Your members don’t come to the library to find books,

    or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  48. They come to hide from reality or understand its true

    nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  49. [Libraries] let people transform themselves through access to information and

    one another. “ Andromeda Yelton andromedayelton.com/blog/2015/02/16/c4l15-keynote-transcript/ Photo: Molly Tomlinson photoclave.com/
  50. Powers, William. Hamlet’s Blackberry: Building a Good Life in the

    Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL HUMAN
  51. FEEL HOW PEOPLE

  52. People will forget what you said, and what you did,

    but they will never forget how you made them feel. “ Maya Angelou
  53. Designing for Emotion Designing an interface to be usable is

    like a chef creating edible food. “ Aarron Walter
  54. Aarron Walter, Designing for Emotion

  55. Aarron Walter, Designing for Emotion

  56. EXTERNAL QUESTION

  57. HOW DO THEY DO THIS?

  58. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intuition, it’s about expert

    listening. “ Whitney Hess
  59. HUMAN 3 1 2 BEHAVIORAL FUNCTIONAL

  60. HUMAN 3 1 2 BEHAVIORAL FUNCTIONAL

  61. PEOPLE OVER PROCESSES

  62. PEOPLE YOUR LIBRARY IS

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  64. http://usablelibrary.org

  65. http://libux.co

  66. http://futurelib.wordpress.com

  67. http://weaveux.org

  68. http://twitter.com/HogwartsUXLib

  69. “The Space Between You and Me,” The Manual, Issue #1,

    2012. Good technology makes us feel like we are inching closer to who we truly want to be. “ Frank Chimero
  70. Designing for Emotion “ Aarron Walter We [should] stop thinking

    of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
  71. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make

    so many connections here on earth. Look at us—I’ve just met you, but I’m investing in who you are, and who you will be, and I can’t help it. “ Fred Rogers
  72. THANKYOU

  73. THANKYOU